Troubleshooting - Colorado time systems GEN7 User Manual

Troubleshooting

Issue
Touchpad, pushbutton or RJP
times are not registering
The interface (tablet or laptop) lost
connection with the timer
Unexpected behavior in lanes
(numbering, lanes off, etc.)
Event Sequence not received from
meet management software.
Start system does not start race
time
Finish system pad or finish
button/backup button hits are not
registering.
Scoreboard not working at all.
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Solutions
Use the Diagnostics function to troubleshoot (see
Diagnostics on page 51)
The timer will continue running and will finish a race
without the user interface.
To reconnect, check cables. Restart the software if
necessary.
Verify that the settings are correct for your pool for this
session (see Session Settings on page 33)
1) Event sequences will not be received during a race.
Wait until the race is finished and the timer is ready for
a new race.
2) Make sure meet management cable is connected to
both the meet management computer and the Meet
Management port on the back of the Gen7 timer.
3) Refer to your meet management software manuals.
1) Make sure start system cable is properly attached.
2) Clean connectors.
3) Check cabling.
4) Check start system.
1) Swimming software must be ready for a pad hit.
Ensure that the pad arm indicator is displayed in the
appropriate lane(s).
2) Make sure touchpad and button cables are properly
and securely connected.
3) Clean connectors
4) Check cabling.
5) Check touchpad(s) or buttons(s).
1) Make sure scoreboard has power and is turned on.
2) Make sure scoreboard is not blanked.
3) Make sure scoreboard cable is properly connected.
4) Check scoreboard cable connectors for corrosion
and clean or replace as necessary.
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