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Fitbit Zip Charge 3 Faq
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Fitbit Zip Charge 3 Faq

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How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device. Don't attempt to restart your device by inserting any
items, such as paper clips, into this hole as you can damage your Fitbit device.
My Fitbit device isn't receiving notifications
from my phone
If you're trying to set up notifications on your Fitbit device for the first time, start by following
the setup instructions carefully in
device?
If you have an Android phone and want more information about encryption, see
know about using the Fitbit app on my Android phone?
Skip to:
Turn on the device's Notification setting
Why are notifications delayed or missing?
How do I troubleshoot notifications?
Verify that your phone is receiving notifications
Force quit the Fitbit app
Reset Bluetooth
Restart your Fitbit device
Refresh notifications
FAQ
How do I get notifications from my phone on my Fitbit
What should I

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Summary of Contents for Fitbit Zip Charge 3

  • Page 1 How do I restart my Fitbit device? If you experience any of the following issues, restart your device:  Won't sync  Won't respond to button presses, taps, or swipes  Charged but doesn't turn on  Won't track your steps or other stats Restarting your device turns it off and on without deleting any activity data.
  • Page 2  Blaze—Hold the top right button for 3 seconds.  Charge 3—On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen.  Ionic and Versa—From the clock screen, hold the back button and swipe to the quick settings screen.
  • Page 3  Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN. How do I troubleshoot notifications? If you've reviewed the list above and can't get notifications to work, try the following tasks. Verify that your phone is receiving notifications Make sure your phone is set to receive notifications.
  • Page 4 2. Open the Fitbit app and set up notifications again. Which phones and tablets can I use with my Fitbit watch or tracker? To set up, sync, receive notifications, and take advantage of other features of your Fitbit device, you must install the Fitbit app on a compatible phone or tablet. The Fitbit app is compatible with more than 200 Apple, Android, and Windows 10 phones and tablets.
  • Page 5 iPhone 8 Plus iPhone 5c iPad Air 2 iPhone 8 iPhone 5 iPhone 7 Plus iPad Pro 12.9" iPhone 7 iPad Pro 9.7" iPhone SE iPad Mini 4th gen iPhone 6S Plus iPad Mini 3rd gen  Android devices Coolpad Google Nexus 4 Nexus 7...
  • Page 6  Scales Fitbit trackers and watches should sync when you open the Fitbit app or when you manually sync your device. If your device doesn't sync, choose your platform below for troubleshooting steps.  iPhone or iPad  Android Phone ...
  • Page 7 8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync. Android Phone Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.
  • Page 8 6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.
  • Page 9 logo ( ) near the date and time on your computer screen. If you see this icon, uninstall Fitbit Connect using the same process for uninstalling any program.  Bluetooth is turned on. Bluetooth allows your computer to communicate with your Fitbit device. To verify, go to Start >...
  • Page 10  If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. If your device still won't sync, try the steps below. Note that your fitbit.com dashboard always shows the time of your last successful sync.
  • Page 11  Android—Tap Settings > About Phone or About Device > Android Version.  Windows 10—Tap or click Start > Settings > Update & security. The Bluetooth setting on your phone or tablet is on. To find it:  iOS—Tap Settings > Bluetooth. ...

  • Page 12: Troubleshooting

    Bluetooth the dongle is required. (Windows only) The wireless sync dongle is plugged into a USB port on the computer. If your device didn't come with a dongle and you can't use a phone or tablet instead, contact Customer Support. If the dongle is plugged in, your computer is able to recognize it.
  • Page 13 3. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. 4. If you still can't set up and a compatible phone or tablet isn't available, please contact Customer Support so we can investigate.
  • Page 14 You may be unable to use connected GPS with Fitbit Blaze. For the latest list of devices that support the connected GPS feature, visit www.fitbit.com/devices. Fitbit frequently adds support 5.0+ for new devices, so if yours isn't listed check back soon. You may be unable to sync your Fitbit device or use call, text, and calendar notifications.
  • Page 15 How do I use the Fitbit app to track my period? This article includes step-by-step instructions for setting up and using the female health tracking feature in the Fitbit app. For more information and other questions about period tracking with Fitbit, see What is female health tracking in the Fitbit app? Skip to:...
  • Page 16 How do I set up the female health tracking feature in the Fitbit app? 1. If you don’t already have it, add the female health tile to your Fitbit app dashboard. For more information, see How do I add or remove the female health tracking tile in the Fitbit app? 2.
  • Page 17 4. On the calendar, tap the first or last day of a period and then slide your finger across the dates to adjust the period length. 5. Tap Save. To delete a period: 1. From the Fitbit app dashboard, tap the female health tile. 2.
  • Page 18 Your estimated fertile window automatically adjusts based on the menstrual cycle data you enter. You can’t edit fertile windows. To turn off fertility predictions, see How do I edit my female health settings? How do I read the female health tracking calendar in the Fitbit app? From the Fitbit app dashboard, tap the female health tile to see the calendar with your cycle information.
  • Page 19 A dot underneath a date on the calendar indicates you logged Logged detail dot female health details for that day. How do I change the day of the week my calendar starts to Monday? 1. From the Fitbit app dashboard, tap the account icon ( 2.
  • Page 20 To turn off predicted periods, see How do I edit my female health settings? How can I see trends in my Fitbit period data? View your cycle trends to see your average period and cycle lengths, average estimated ovulation day, and graphs of your past cycles and details. Note that you won’t see your average estimated ovulation day if you turned off fertile window predictions.
  • Page 21 If your cycle is longer than 60 days, swipe left and right or tap the arrows to scroll through your cycle calendar. How do I edit my female health settings? Update information about your cycle, including period length, cycle length, and birth control method, and choose whether to show period and fertility predictions and receive notifications.
  • Page 22 For more information about turning notifications on or off, see How do I edit my female health settings? Can I edit my average cycle or period length? You can edit the average cycle length and period length you provided during setup; however, these settings only affect your initial predictions.
  • Page 25 Why do my period and fertile windows overlap? For some women, the estimated fertile window and period occur on the same day. You’ll see purple shading on the calendar where the 2 windows overlap. Refer to the calendar icon details. For more information, see our blog posts 4 All-Too-Common Period Myths—Debunked Ovulation, Fertility, and Pregnancy: What It Really Takes To Make a...
  • Page 26 On Fitbit Ionic or Fitbit Versa, tap Settings at the bottom of Fitbit Today and turn off the Cycle Track tile.  On Fitbit Charge 3 and Fitbit Inspire devices, delete all your female health data in the Fitbit app. For more information, see How do I add, edit, or delete a period in the Fitbit app? Sync your Fitbit device to see your most recent information.

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