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Problems and Solutions (VCR)
Before contacting the Samsung after-sales service, perform the following simple checks.
Problem
No power
GB
You cannot insert a video cassette
The television programme was not recorded
Timer recording was unsuccessful
No playback picture or the picture
is distorted
You cannot see normal broadcasts
Noise bars or streaks on playback
❿ II
When the
button is pressed
during playback, the still picture
has severe "noise bars" streaks
Video Head Cleaning
If when tuning in your TV to the DVD-VCR
TV does not find the Screen
or the pattern when found suffers
from interference, it may be due to the
DVD-VCR output channel clashing with
the normal TV transmissions in your area.
To prevent this you will need to change the
DVD-VCR output channel in the following
way
If you are unable to solve the problem after reading the above instructions, note:
N The model and serial number on the rear of your DVD-VCR
N The warranty information
N A clear description of the problem
Then contact your nearest SAMSUNG after-sales service.
66
Explanation/Solution
N
Check that the power plug is connected to a wall outlet.
N
Have you pressed the STANDBY/ON button?
N
A video cassette can only be inserted with the window
side up and the safety tab facing you.
N
Check the DVD-VCR aerial connections.
N
Is the DVD-VCR tuner properly set?
N
Check if the safety tab is intact on the cassette.
N
Was the STANDBY/ON button pressed to activate the timer?
N
Re-check the recording start/stop time settings.
N
If there was a power failure or interruption during timer
recording, the recording will have been cancelled.
N
Check to see if you are using a prerecorded tape.
N
Check the TUNER/EXTERNAL setting. It should be on
TUNER.
N
Check the TV/VCR aerial connections.
N
Press the
TRK
( or
) buttons to minimize this effect.
N
A still picture may have "noise bars", depending on the
condition of the tape. Press the
TRK
( or
) buttons
during SLOW motion to minimize this effect.
N
If poor pictures appear on a variety of cassettes, the video
heads may need cleaning. This is not a common problem
and unless it appears, the heads should not be cleaned.
When cleaning the video heads, read all instructions
provided with the head cleaning cassette. Incorrect head
cleaning can permanently damage the video heads.
1. Remove the aerial input plug from the socket marked (aerial
symbol) on the rear of the DVD-VCR.
2. Carry out the instructions "Tuning Your Television for the DVD-
VCR" (see page 14).
3. Carry out the instructions "Setting the DVD-VCR output
Channel" (see page 23), move the channel number
several channels down from the original setting.
(example: from 36 to 39).
4. Replace the aerial plug into the socket marked (aerial symbol)
on the rear of the DVD-VCR.
5. Re-tune your TV to the DVD-VCR again by following
instructions "Tuning Your Television for the DVD-VCR"
(page 14).
6. If the problem still exists repeat steps 1 to 5 moving several
more channels away from the original setting.
Troubleshooting Guide (DVD)
Before requesting service (troubleshooting)
Problem
N
Ensure that the disc is installed with the label side facing up.
N
Check the region number of the DVD.
Disc does not play.
N
This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a
CD.
N
5.1 channel sound is reproduced only when the following conditions
are met. :
1) The DVD-VCR player is connected with the proper amplifier
5.1 channel sound is not
2) The disc is recorded with 5.1 channel sound.
being reproduced.
N
Check whether the disc being played has the "Dolby 5.1 ch" mark on
the outside.
N
Check if your audio system is connected and working properly.
N
The features or action cannot be completed at this time because:
1. The DVD's software restricts it.
The
icon appears on
2. The DVD's software doesn't support the feature (e.g., angles).
screen.
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is
out of range.
Playback mode differs from
N
Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
the Setup Menu selection.
The screen ratio cannot be
N
The Screen Ratio is fixed on your DVDs.
changed.
No audio.
N
Make sure you have selected the correct Digital Output in the Audio
Options Menu.
N
Press power on from a cold start with no disc in the unit. Press the
❿❿ and
➛➛
buttons simultaneously on the front panel for five
Forgot password
seconds. Switch off and on the DVD-VCR by pressing
STANDBY/ON button. The Parental Mode is now unlocked as
indicated on the display. You can now set your rating level and
change your password to a new number.
N
Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow
If you experience other
the procedure once again.
problems.
N
If the problem still cannot be solved, please contact your nearest
authorized service center.
N
Check the connection between the TV and the DVIjack of DVD player.
No DVI output.
N
See if the TV supports this 576p/480p/720p/1080i DVD-VCR player.
N
If snow noise appears on the screen, it means
that TV does not support HDCP (High-bandwidth Digital content
Abnormal DVI output
protect).
screen.
N
Check the region number of the DVD.
N
When the screen in replay is biased, select A or B in the DVI Output
Mode menu.
N
The screen judder phenomenon may occur when frame rate is
converted from 50Hz to 60Hz for 720P/1080i DVI(DIGITAL VISUAL
DVI output judder.
INTERFACE) OUTPUT.
Action
Page
P6
P44
P48
P46-64
P46-50
P49
P48
P44~45
P49
67
GB
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