Motorola moto g9 POWER User Manual page 205

Fix a problem : Call and SIM issues
3. If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.
In the status bar, see how many bars your network connection has. If you see only one or two bars,
change locations to improve your signal strength, particularly if you are indoors.
4. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
5. Check if a software update
6. Turn off Voice Match.
a. Open the Google app.
b. Touch More > Settings > Voice > Voice Match.
c.
Turn Hey Google off
Saying "OK, Google" won't work from all screens, but you can touch the search widget first, then say
"OK, Google".
7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
8. Reset the phone.
Poor sound quality on calls
Start by checking your
you're on a call.
Wired headset
1. Make sure the headset is inserted completely into the
2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.
3. Try a different headset to determine if the issue is with the original headset.
Earpiece
1. Check that nothing is covering the microphone:
•
If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•
Check that the protective film that ships with the phone has been removed.
2. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it
doesn't, the issue is probably network signal strength instead of hardware.
3. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update
6. Reset the phone.
Bluetooth device
Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices may
disconnect or create noise when the phone or Bluetooth battery are low.
is available for your phone.
.
volume setting. You can only adjust the call volume with the Volume buttons while
is available for your phone.
headset jack.
196