Frequently Asked Questions - Infinity IT-8500 Plus User Manual

Frequently Asked Questions

Q: I find the chair is too intense to be comfortable. What can I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use body the Pillow and Pillow pad to reduce upper body intensity
2. Use the back pad that came with your chair to reduce back intensity
3. Use the foot bed pads that came with your chair
4. Go into Airbag on the main menu, select air intensity setting 1
- If a specific airbag is too intense, turn off Full and turn only the airbags you want
5. Press the foot roller button until you feel the foot rollers turn off
6. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense
Q: I'm not a foot massage person, what should I do?
A: Turn off foot rollers, press the Foot Roller button on your remote control until the rollers
stop. You may also want to turn off the Foot/Calf airbags or reduce the air intensity to level
1. Finally make sure the foot pads are inserted into the foot beds on the foot rest.
Q: My chair is not performing as expected. What should I do?
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
Q: Nature sounds are not working on my chair
A: Go to Bluetooth under Settings and make sure it is set to On. Then go to Volume under
Sounds and make sure it is not set on OFF, 1 or 2.
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
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