Internet Access - ZyXEL Communications ZyXEL NBG334SH User Manual

6 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Try to access the ZyXEL Device using another service, such as Telnet. If you can access
the ZyXEL Device, check the remote management settings and firewall rules to find out
why the ZyXEL Device does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer
that is connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the ZyXEL Device.
1 Make sure you have entered the password correctly. The default password is 1234. This
field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the
ZyXEL Device. Log out of the ZyXEL Device in the other session, or ask the person
who is logged in to log out.
3 Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.
4 If this does not work, you have to reset the device to its factory defaults. See
21.4 on page
I cannot Telnet to the ZyXEL Device.
See the troubleshooting suggestions for
configurator.
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for
configurator.

21.3 Internet Access

I cannot access the Internet.
ZyXEL NBG-334SH User's Guide
199.
Ignore the suggestions about your browser.
Ignore the suggestions about your browser.
I cannot see or access the Login screen in the web
I cannot see or access the Login screen in the web
Chapter 21 Troubleshooting
Section
197