Page 1
HD VIDEO RECORDER HVO-500MD HVO-550MD SERVICE MANUAL 1st Edition...
Page 2
When the unit is installed on the desk or the like, leave at least 10 cm of space in the left and right sides. Leaving 40 cm or more of space above the unit is recommended for service operation. HVO-500MD/HVO-550MD...
Page 3
The use of optical instruments with this product will increase eye hazard. For HVO-550MD only CLASS 1 LASER PRODUCT LASER KLASSE 1 PRODUKT LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT This HVO-550MD is classified as a CLASS 1 LASER PRODUCT. HVO-500MD/HVO-550MD...
Page 4
Batterien nur durch den vom Hersteller empfohlenen Kasser batteriet i henhold til gjeldende avfallsregler. oder einen gleichwertigen Typ ersetzen. Wenn Sie die Batterie entsorgen, müssen Sie die Gesetze der jeweiligen Region und des jeweiligen Landes befolgen. HVO-500MD/HVO-550MD...
Related manuals Beside this Service Manual, the following manuals are available for the unit. For obtaining, contact your local Sony Sales Office/Service Center. • “Instructions for Use” CD-ROM (Supplied with this unit) This manual describes how to operate the this unit.
Be sure to use power of this unit within the following range of power voltage and current. Power voltage: +12VDC to +24VDC (Supplied from AC adaptor AC-80MD) Current consumption: • HVO-500MD: - 3.2 A (DC +12 V input) - 1.6 A (DC +24 V input) •...
1-3. Accessories This unit consists of the following parts: • HVO-500MD/550MD unit (1) • Before Using This Unit (1) • CD-ROM for PC (including the Instructions for Use in seven languages and Protocol Manual in two languages) (1) • Warranty (1) •...
When the condition is changed more than 100 msec, the action is started according to the setting of the REMOTE contact point switch. BUSY STATUS (TTL) According to the setting of the REMOTE contact point switch connector, it becomes high level. HVO-500MD/HVO-550MD...
1-5. Matching Connectors 1-5-1. Matching Connectors and Cables Use the following connectors, cables or equivalents when connecting cables to the unit. HVO-500MD/550MD side connec- Matching connector and cable Name Part No. VIDEO IN BNC, MALE Commercially supplied S VIDEO IN –...
Page 14
Signal Name A GND A GND REMOTE MONITOR (RJ-45) • HVO-500MD/550MD side To match the using monitor and using cable, set in the Contact Switch tab of System Admin Settings. (Refer to Instructions for Use.) • SONY monitor side Assign varies depending on the monitor. Refer to the Instruction Manual of the using monitor.
When one of these conditions is exceeded, or SYSTEM ERR.0701 is fre- quently displayed on front panel or writing error is frequently generated. Lithium battery Battery remaining Display other than normal. The above or eight years at normal temperature or ERR. BATTERY is dis- played. HVO-500MD/HVO-550MD...
2-2. Hardware Monitor A hardware monitor can display on the monitor the cumulative period of using the hard disc and DVD drive. Use this hardware monitor display as a reference in performing the periodic check. HVO-500MD HVO-550MD Item Setting Function...
• To prevent the adverse effects, do not use or storage in a dusty area. 3-1-5. When an Error Appears in an HDD or DVD Drive • Treat the HDD or DVD drive conform to the above cautions, even when an error appeared. HVO-500MD/HVO-550MD...
Page 18
• Keep the HDD or DVD drive in the condition in which the error appeared, and record the details of the error. HVO-500MD/HVO-550MD...
Tool: Thin screwdriver (diameter: 1.5 mm (1/16 inches) or less) or solid wire Turn off the power and unplug the power cord from the wall outlet. Insert a tool into the hole and push out the tray. Draw out the tray by hand, and remove the disc. Tray Disc Hole Tool HVO-500MD/HVO-550MD...
3-3. Location of Main Parts and Functions Board name Function DIF-222 DVI-D,HDMI,VIDEO INPUT CIRCUIT DIF-223 DVI-D,HDMI,VIDEO OUTPUT CIRCUIT DIMM MEMORY MODULE Front board INTERFACE MICRO CONTROLLER HPR-50 VIDEO/AUDIO CAPTURE CIRCUIT MB board SYSTEM CONTROL USBDOM OS BOOTING HVO-500MD/HVO-550MD...
• After pixel conversion, the DVI-D OUT signal is sent through CN223 to the DIF-223 board. This signal is converted to the DVI-D format by the DVI-D encoder (IC202), and is then output to the DVI-D OUT connector (CN201) on the rear panel. HVO-500MD/HVO-550MD...
Page 22
• Audio signals are also input to the audio chip (IC004) on the HPR-50 board, in which the audio signals are D/A converted. Then the converted analog signals are output to the AUDIO OUT connector (CN402) on the rear panel. HVO-500MD/HVO-550MD...
Function of Onboard Jumper The MB board of this unit has the jumper pins for setting. The function and factory setting are as follows. MB board Note Do not change the jumper pin. If not, the unit may be damaged. HVO-500MD/HVO-550MD...
Component side Ref No. Setting Factory setting OPEN/SHORT OPEN 1-2/2-3 3-5-3. Description of Onboard Sensor MB board System Temp #1 System FAN Sensor Connector System Temp #2 Sensor Component side HVO-500MD/HVO-550MD...
Insert the USB media into USB 1 connector on the front panel. Open the service menu. (“5. Service Menu”) Select Firmware update in the service menu using [↑]/[↓]/[←]/[→] keys, then press the [ENTER] key. The following message is displayed. HVO-500MD/HVO-550MD...
Page 26
The media is not inserted. A USB media for updating is not inserted or not recognized. Remedy: Insert a USB media for updating into the USB 1 con- nector. When it was inserted, press the [ENTER] key again. Continued 3-10 HVO-500MD/HVO-550MD...
Page 27
Firmware update is failed. Remedy: Perform the update again. Remove the USB media. Update is completed. Remedy: Remove the USB media, then select OK and press the [ENTER] key. Automatically reboot. Firmware update complete. Firmware update is completed. 3-11 HVO-500MD/HVO-550MD...
• The ordinary soldering iron can be used but the iron tip has to be applied to the solder joint for a slightly longer time. The printed pattern (copper foil) may peel away if the heated tip is applied for too long, so be careful. 3-12 HVO-500MD/HVO-550MD...
The lithium battery is critical part to safe operation. Replace the component with Sony part whose part number appears in the manual published by Sony. If the component is replaced by any part other than the specified ones, this may cause a fire.
HDD”) Perform the reset of HDD abnormal shut down number of times. Note How to reset of HDD abnormal shut down number of times, contact your local Sony Sales Office/Service Center. USBDOM Note When replacing the USBDOM, All recording data are deleted. Take the backup as needed.
Remedy it by referring to the “4. Message Lists”. After performing the remedy, an error is appeared yet, memorize the code indicated. Contact your local Sony Sales Office/Service Center. • Front panel display: INITIALIZE ERR. 0000 to 0255 • 7 segment display on the MB board: 00 to FF...
“Initialize HDD”. (Refer to “6-10. HDD”, “5-2-3. Initialize HDD”) Replace the MB board or Front board. (Refer to “6-12. MB Board”, “6-9. Front Board”) Continued For obtaining the recovery media, please contact your local Sony Sales Office/Service Center. HVO-500MD/HVO-550MD...
Page 34
Initialize the new HDD. (Refer “5-2-3. Initialize HDD”) Replace the HDD, then per- form the “Initialize HDD”. (Refer to “6-10. HDD”, “5-2-3. Initialize HDD”) Continued For obtaining the recovery media, please contact your local Sony Sales Office/Service Center. HVO-500MD/HVO-550MD...
Page 35
HPR-50 board. (Refer to “6-3. HPR-50/DIF-222/DIF-223 Board”) SYSTEM ERR. 0608 Audio output IC Restart the unit. When the error is error occurred many times after restart, replace the HPR-50 board. (Refer to “6-3. HPR-50/DIF-222/DIF-223 Board”) Continued HVO-500MD/HVO-550MD...
Page 36
Check the connection of the CN11 connector (J15) on the MB board and harness. Replace the MB board. (Refer “6-12. MB Board”) Continued For obtaining the recovery media, please contact your local Sony Sales Office/Service Center. HVO-500MD/HVO-550MD...
Page 37
Windows. REBOOTING... Rebooting Displays when reboot is required after an application closed. RECOVERING... Recovering Displays dur- ing the check for recovery. Continued For obtaining the recovery media, please contact your local Sony Sales Office/Service Center. HVO-500MD/HVO-550MD...
Page 38
Settings screen. USER SETTINGS Displaying the User settings screen. SERVICE MENU Displaying the Service menu screen. INPUT DVI-D/HDMI/VIDEO/S Input signal select VIDEO SYSTEM SETTINGS Patient ID Displaying the System Admin Settings screen. Continued Blink After 3 seconds, automatically disappears. HVO-500MD/HVO-550MD...
Page 39
During the re- 100 % cording on the USB media. HDD → SERV- Patient ID Saving During the re- 100 % cording on the server. Continued After 3 seconds, automatically disappears. Blink Displays it with other indication in turn. HVO-500MD/HVO-550MD...
Page 40
Patient ID Fast forward Displays dur- playback (Level ing the level 2 fast forward playback and time. FF >>> 00:00:00 Patient ID Fast forward Displays dur- playback (Level ing the level 3 fast forward playback and time. Continued Blink HVO-500MD/HVO-550MD...
Page 41
3 slow reverse playback and time. SLOW<<<< 00:00:00 Patient ID Slow reverse Displays dur- playback(Level ing the level 4 slow reverse playback and time. ► STEP 00:00:00 Patient ID Frame feeding Displays frame feeding and playback time Continued HVO-500MD/HVO-550MD...
Page 42
Patient ID Between A to B Displays dur- REPEAT A-B repeat ing between A to B repeat playback and playback sys- tem mutually Continued After 3 seconds, automatically disappears. Displays it with other indication in turn. 4-10 HVO-500MD/HVO-550MD...
Page 43
IMPORT FAILED Setting import is failed FACTORY WAS COM- Factory setting Reset the fac- SETTINGS PLETED tory setting is completed Continued Displays it with other indication in turn. Blink 4-11 HVO-500MD/HVO-550MD...
Page 44
Abnormal of Replace the internal HDD. WARN. HDD abnormal internal HDD condition ERR. BATTERY Battery error Battery ran Replace the lithium battery. (Refer “3-8. Lithium Battery”) After 3 seconds, automatically disappears. Displays it with other indication in turn. 4-12 HVO-500MD/HVO-550MD...
Section 5 Service Menu 5-1. Operational Procedures PAUSE EJECT MENU ENTER PLAY STOP CUSTOM USB1 SERVER BACK Name Function [MENU] key Displays the menu. [↑]/[↓]/[←]/[→] key Shifts the cursor [ENTER] key Determine the selection, or execute the operation. HVO-500MD/HVO-550MD...
5-1-1. To Enter the Service Menu Press the [MENU] key on the front panel. The menu screen is displayed. HVO-500MD HVO-550MD HVO-500MD/HVO-550MD...
Page 47
The Settings screen is displayed. Select System Admin Settings using the [→] key, then press the [ENTER] key. The message informing the settings for system administrator is displayed, Press the [ENTER] key. The System Admin Settings screen is opened. HVO-500MD/HVO-550MD...
Page 48
Select the Service Menu using the [↑]/[↓]/[←]/[→] keys, then press the [ENTER] key. The password input screen is displayed. Enter the password below, then select OK using the [↑]/[↓]/[←]/[→] keys and press the [ENTER] key. Dealer password • HVO-500MD:419306 • HVO-550MD:419307 The service menu is opened. HVO-500MD/HVO-550MD...
Loads and reflects the system setting value in USB media. When this item is selected, the message to insert the media is displayed, then insert a USB media into USB1 and select OK. When a saved file does not exist, an informing message is displayed. For this function, a USB media is required. HVO-500MD/HVO-550MD...
Returns the system setting value to factory default setting, and initializes the internal HDD and clears all data in it. When this item is selected, confirming dialogue asking to surely initialize or not is displayed. 5-2-5. Hardware Monitor Monitors the hardware and detects the malfunction. HVO-500MD HVO-550MD HVO-500MD/HVO-550MD...
Performs the firmware update. When this item is selected, new and old version of firmware, and confirming dialogue asking to surely update are displayed. Moreover, the version downgrading is not accepted, and a message informing the improper update is displayed. HVO-500MD/HVO-550MD...
5-2-9. Recovery Mode The unit enters in recovery mode when occurring the system error, in the system admin settings screen, only the service menu is available and other menu(button) is unavailable. HVO-500MD/HVO-550MD...
• Since small screws are used in the unit, they may fall into the unit when they are removed and installed. To prevent screws from falling, it is recommended that the bit of each torque driver be magnetized to a degree that prevents screws from falling. HVO-500MD/HVO-550MD...
B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) Top cover B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) Install the removed parts by reversing the steps of removal. HVO-500MD/HVO-550MD...
Remove the top cover. (Refer to “6-2. Top Cover”) Procedure Remove the two screws to detach the ASH-CB assembly. ASH-CB assembly B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) HVO-500MD/HVO-550MD...
Page 56
Remove the two hexagon support screws, the screw (B3 x 6) and the screw (B2.6 x 6) from the DIF-222 board. Remove the four screws (PWH3 x 5) from the DIF-222 board to detach the DIF-222 board. Remove the two hexagon support screws, the screw (B3 x 6) and the screw (B2.6 x 6) from the DIF-223 board. HVO-500MD/HVO-550MD...
Page 57
(Tightening torque: 0.8 ± 0.21 N•m) PWH3 x 5 (Tightening torque: 0.8 ± 0.21 N•m) Install the removed parts by reversing the steps of removal. Note For actions to be taken after the HPR-50 board is replaced, refer to “3-9. Procedures After Replacement”. HVO-500MD/HVO-550MD...
Remove the nut and the toothed washer to detach the equal electric potential terminal. (Tightening torque: 6 ± 0.6 N•m) Toothed washer Equal electric potential terminal Note When installing, set the equal electric potential terminal to the orientation shown in the figure. Install the removed parts by reversing the steps of removal. HVO-500MD/HVO-550MD...
SATA cable Connector (MB board) SATA connector (MB board) Open the clamp and remove the harness. Remove the reuse wire press clamp. Disconnect the SATA cable from the DVD drive. Remove the four screws to detach the DVD drive. HVO-500MD/HVO-550MD...
Page 60
(Tightening torque: 0.15 ± 0.015 N•m) Harness Clamp B2 x 3 (Tightening torque: 0.15 ± 0.015 N•m) Install the removed parts by reversing the steps of removal. After replacing the DVD drive, the unit is automatically rebooted by turning power on. HVO-500MD/HVO-550MD...
Open the two levers to detach the DIMM. DIMM Lever Lever Install the removed parts by reversing the steps of removal. Note When installing the DIMM, make sure that the levers catch the groove of DIMM. Note for installing DIMM Lever Lever HVO-500MD/HVO-550MD...
“6-5. DVD Drive (HVO-550MD Only)”) Procedure Disconnect the harness from the connector on the MB board. Lithium battery Harness Connector (MB board) Loosen the belt as shown in the figure and remove the lithium battery. Belt Lithium battery 6-10 HVO-500MD/HVO-550MD...
Page 63
Install the removed parts by reversing the steps of removal. Note For actions to be taken after the lithium battery is replaced, refer to “3-8. Lithium Battery”. 6-11 HVO-500MD/HVO-550MD...
(Tightening torque: 0.5 ± 0.05 N•m) PSW3 x 20 (Tightening torque: 0.5 ± 0.05 N•m) Note Install the DC fan carefully paying attention to the label side and the harness position. Install the removed parts by reversing the steps of removal. 6-12 HVO-500MD/HVO-550MD...
Disconnect the two harnesses from the two connectors on the MB board. Harness MB board Harness Connector Connector Remove the four screws to detach the front assembly. Front assembly B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) 6-13 HVO-500MD/HVO-550MD...
Page 66
Tapping tight screws 3 x 8 (Tightening torque: 0.5 ± 0.05 N•m) Install the removed parts by reversing the steps of removal. Note For actions to be taken after the front board is replaced, refer to “3-9. Procedures After Replacement”. 6-14 HVO-500MD/HVO-550MD...
(Tightening torque: 0.5 ± 0.05 N•m) HDD assembly Remove the four screws to detach the HDD. Flat head screws 3 x 4 (Tightening torque: 0.3 ± 0.03 N•m) Flat head screws 3 x 4 (Tightening torque: 0.3 ± 0.03 N•m) 6-15 HVO-500MD/HVO-550MD...
Page 68
Install the removed parts by reversing the steps of removal. Note For actions to be taken after the HDD is replaced, refer to “3-9. Procedures After Replacement”. 6-16 HVO-500MD/HVO-550MD...
Remove the screw to detach the USBDOM. B3 x 6 (Tightening torque: 0.5 ± 0.05 N•m) USBDOM Install the removed parts by reversing the steps of removal. Note For actions to be taken after the USBDOM is replaced, refer to “3-9. Procedures After Replacement”. 6-17 HVO-500MD/HVO-550MD...
Harness MB board Harness Connector Connector Open the clamp and release the harness. Disconnect the harness from the connector in the MB board. Harness MB board Clamp Connector Remove the two screws (UNC#4-40) to detach the RGB cover. 6-18 HVO-500MD/HVO-550MD...
Page 71
(Tightening torque: 0.5 ± 0.05 N•m) IO GND S spring MB board Hexagon support screws (Tightening torque: 0.3 ± 0.03 N•m) UNC#4-40 RGB cover (Tightening torque: 0.3 ± 0.03 N•m) Remove the two insulators MBM64 and the insulators PCI-E. 6-19 HVO-500MD/HVO-550MD...
Page 72
When installing the insulators, pay attention to the following. • The lower part of insulator is positioned to the MB board. • The insulator is not pressed to the slot connector strongly. • When attaching the insulator, rub by finger only one time of one way. 6-20 HVO-500MD/HVO-550MD...
Page 73
• While being careful not to damage the board and the lithium battery, remove the lithium battery from the MB board by cutting the binding band. Harness Connector Binding band Cut. Lithium battery New MB board Note For actions to be taken after the MB board is replaced, refer to “3-9. Procedures After Replacement”. 6-21 HVO-500MD/HVO-550MD...
Turn on power of the unit, make sure that LED indicators D707,D708 on the HPR-50 board(C-1) are turned off after three minutes elapsed. When the elapsed time is not three minutes, rotate the RV300 on the HPR-50 board(B-1) in right and left so that the elapsed time becomes three minutes. HVO-500MD/HVO-550MD...
Therefore, specified parts should be used in the case 指定の部品を使ってください。 of replacement. 2. Standardization of Parts 2. 部品の共通化 Some repair parts supplied by Sony differ from those ソニーから供給する補修用部品は,セットに使われ used for the unit. These are because of parts common- ているものと異なることがあります。 ality and improvement.
8-2. Exploded Views Overall B3 x 6 B3 x 6 B3 x 6 B3 x 6 P2 x 3 B3 x 6 P2 x 3 HVO-550MD Only B3 x 6 Capture Block Front Block B3 x 6 HVO-500MD/HVO-550MD...
Page 79
9-885-195-41 s ASAHI SLIM LINE SATA CABLE ASSY 9-885-195-42 s DVD-MULTI SLIM UJ8E0 SATA 9-885-195-43 s GASKET T3X7XL20 9-885-195-44 s DVD BEZEL 9-885-195-30 s COVER 9-885-195-32 s SHIELD FINGER 9-885-195-64 s SPACER PS5910012 9-885-195-37 s INSU DVD 7-621-255-15 s SCREW +P2X3 7-682-547-04 s SCREW +B3X6 HVO-500MD/HVO-550MD...
Page 80
BTP3 x 8 Part No. SP Description 9-885-195-16 s ASAHI USB I/F CABLE ASSY 9-885-195-33 s FP 283 SUB ASSY [HVO-500MD] 9-885-195-45 s FP 285 SUB ASSY [HVO-550MD] 9-885-195-36 s PCB FRONT 9-885-195-35 s GASKET T2X7XL15 9-885-195-34 s GASKET T2X5XL15...
Page 81
9-885-195-18 s FAN DC 12V 50*50 5600RPM 9-885-195-20 s HDD 2.5 TYPE 500GB 5400RPM SATA 9-885-195-26 s SCREW M+M3X4 HDD 7-621-770-67 s SCREW +B 2.6X6 7-682-547-04 s SCREW +B 3 X6 7-682-903-01 s SCREW +PWH 3X5 7-682-953-01 s SCREW +PSW 3X20 HVO-500MD/HVO-550MD...
Page 82
Chassis B3 x 6 B3 x 6 B3 x 6 B3 x 6 B3 x 6 HVO-500MD Only HVO-500MD Only B3 x 6 B3 x 6 B3 x 6 Part No. SP Description Part No. SP Description X-4875-123-1 s FOOT ASSY, MF...
8-3. Supplied Accessories Q'ty Part No. SP Description 1-836-245-12 s POWER-SUPPLY CORD SET (FOR CN) 4-529-817-01 s CD-ROM(MANUAL) 4-529-828-01 s INSTRUCTIONS FOR USE (FOR CN) HVO-500MD/HVO-550MD...
MONITOR USB DOM HARNESS ASAHI USB I/F CABLE ASSEMBLY SERVER D3,7 RS-232C D1,5 MAINTENANCE MONITOR SO-DIMM D2,6 204P USB4 EJECT SW13 DIMM1 USB3 HARNESS ASAHI 2.5inch USB2 SLIM LINE SATA SLIM TYPE ODD CABLE ASSEMBLY DC FAN HVO-550MD ONLY HVO-500MD/HVO-550MD...