Prestige 2002 Series User’s Guide Federal Communications Commission (FCC) Interference This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operations.
2 Do not use this product near water, for example, in a wet basement or near a swimming pool. 3 Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightening. ZyXEL Limited Warranty Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Please have the following information ready when you contact customer support. • Product model and serial number. • Warranty Information. • Date that you received your device. • Brief description of the problem and the steps you took to solve it.
2.5 Common Screen Command Buttons ...27 Chapter 3 System Screens ... 29 3.1 System Overview ...29 3.2 General Setup ...29 3.2.1 Domain Name ...29 3.3 General Setup Configuration ...29 Table of Contents Prestige 2002 Series User’s Guide Table of Contents...
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Prestige 2002 Series User’s Guide 3.4 Configuring Password ...30 3.5 Pre-defined NTP Time Servers List ...31 3.6 Configuring Time Setting ...32 Chapter 4 Ethernet Screens... 35 4.1 ETHERNET Overview ...35 4.1.1 IP Address and Subnet Mask ...35 4.1.2 DNS Server Address Assignment ...35 4.1.3 PPPoE Encapsulation ...36...
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Maintenance ... 63 10.1 Maintenance Overview ...63 10.2 Status Screen ...63 10.3 F/W Upload Screen ...64 10.4 Configuration Screen ...66 10.4.1 Backup Configuration ...67 10.4.2 Restore Configuration ...67 10.4.3 Back to Factory Defaults ...68 Table of Contents Prestige 2002 Series User’s Guide...
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Prestige 2002 Series User’s Guide 10.5 Restart Screen ...69 Chapter 11 Troubleshooting ... 71 11.1 Problems Starting Up the Prestige ...71 11.2 Problems with the LAN or PC LED ...71 11.3 Problems with the LAN Interface ...72 11.4 Problems with Internet Access ...72 11.5 Problems with the Password ...72...
Prestige 2002 Series User’s Guide List of Figures Figure 1 Internet Telephony Service Provider Application ... 20 Figure 2 IP-PBX Application ... 21 Figure 3 Web Configurator IP Address ... 23 Figure 4 Enter Password ... 24 Figure 5 Change Password ... 24 Figure 6 Web Configurator ...
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Prestige 2002 Series User’s Guide Figure 39 Windows 95/98/Me: TCP/IP Properties: IP Address ... 79 Figure 40 Windows 95/98/Me: TCP/IP Properties: DNS Configuration ... 80 Figure 41 Windows XP: Start Menu ... 81 Figure 42 Windows XP: Control Panel ... 81 Figure 43 Windows XP: Control Panel: Network Connections: Properties ...
Congratulations on your purchase of the Prestige 2002 Series VoIP Analog Telephone Adaptor. Note: Register your product online to receive e-mail notices of firmware upgrades and information at www.us.zyxel.com Your Prestige is easy to install and configure. About This User's Guide This manual is designed to guide you through the configuration of your Prestige for its various applications and provide background information on the Prestige’s features.
• For brevity’s sake, we will use “e.g.,” as a shorthand for “for instance”, and “i.e.,” for “that is” or “in other words” throughout this manual. • The Prestige 2002 series may be referred to as the Prestige or the device in this user’s guide.
100 Mbps in either half-duplex or full-duplex mode depending on your Ethernet network. Auto-crossover 10/100 Mbps Ethernet Interfaces The Ethernet interfaces automatically adjust to either a crossover or straight-through Ethernet cable. Chapter 1 Introducing the Prestige Prestige 2002 Series User’s Guide H A P T E R...
Prestige 2002 Series User’s Guide PSTN Lifeline The Prestige 2002L has a LINE port for connecting a PSTN line. You can receive incoming PSTN phone calls even while someone else connected to the Prestige is making VoIP phone calls. You can dial a (prefix) number to make an outgoing PSTN call. You can still make PSTN phone calls if the Prestige 2002L loses power.
1.4.1 Make Calls via Internet Telephony Service Provider In a home or small office environment, you can use the Prestige to make and receive VoIP telephone calls through an Internet Telephony Service Provider (ITSP). Chapter 1 Introducing the Prestige Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide The following figure shows a basic example of how you would make a VoIP call through an ITSP. You use your analog phone (A in the figure) and the Prestige (B) changes the call into VoIP.
4 Type "1234" (default) as the password and click Login. In some versions, the default password appears automatically - if this is the case, click Login. Chapter 2 Introducing the Web Configurator Prestige 2002 Series User’s Guide H A P T E R Introducing the Web...
Prestige 2002 Series User’s Guide Figure 4 Enter Password 5 You should see a screen asking you to change your password (highly recommended) as shown next. Type a new password (and retype it to confirm) and click Apply or click Ignore.
Note: Click the Help icon (located in the top right corner of most screens) to view online help. • Click a link under ADVANCED to configure Prestige features. Chapter 2 Introducing the Web Configurator Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 6 Web Configurator The following table describes the sub-menus. Table 1 Web Configurator Screens Summary LINK SYSTEM General Password Time Setting ETHERNET Ethernet MGNT VOIP VoIP PHONE Phone Port PHONE BOOK Speed Dial Lifeline...
Table 2 Common Screen Command Buttons Apply Click Apply to save your changes back to the Prestige. Reset/Cancel Click Reset or Cancel to begin configuring this screen afresh. Chapter 2 Introducing the Web Configurator Prestige 2002 Series User’s Guide...
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Prestige 2002 Series User’s Guide Chapter 2 Introducing the Web Configurator...
Prestige via DHCP. 3.3 General Setup Configuration Click SYSTEM in the navigation panel and then General Setup to display the following screen. Chapter 3 System Screens Prestige 2002 Series User’s Guide H A P T E R System Screens...
Prestige 2002 Series User’s Guide Figure 7 System General Table 3 System General LABEL DESCRIPTION System Name This is for identification purposes. Enter your computer's "Computer Name". Domain Name The Domain Name entry is what is propagated to the DHCP clients on the LAN. If you leave this blank, the domain name obtained by DHCP from the ISP is used.
Type the new password in this field. Type the new password again in this field. Click Apply to save your changes back to the Prestige. Click Reset to begin configuring this screen afresh. Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 3.6 Configuring Time Setting To change your Prestige’s time and date, click SYSTEM in the navigation panel, then the Time Setting tab. The screen appears as shown. Use this screen to configure the Prestige’s time based on your local time zone.
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Enter the month and day that your daylight-savings time ends on if you selected Daylight Savings. Apply Click Apply to save your changes back to the Prestige. Reset Click Reset to begin configuring this screen afresh. Chapter 3 System Screens Prestige 2002 Series User’s Guide...
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Prestige 2002 Series User’s Guide Chapter 3 System Screens...
• If the ISP did not give you DNS server information, leave the DNS Server fields set to 0.0.0.0 for the ISP to dynamically assign the DNS server IP addresses. Chapter 4 Ethernet Screens Prestige 2002 Series User’s Guide H A P T E R Ethernet Screens...
Prestige 2002 Series User’s Guide 4.1.3 PPPoE Encapsulation Point-to-Point Protocol over Ethernet (PPPoE) functions as a dial-up connection. PPPoE is an IETF (Internet Engineering Task Force) draft standard specifying how a host personal computer interacts with a broadband modem (for example DSL, cable, wireless, etc.) to achieve access to high-speed data networks.
Password Apply Reset Chapter 4 Ethernet Screens Prestige 2002 Series User’s Guide DESCRIPTION Select this option if the ISP assigned you a static IP address. Type the (static) IP address assigned to you by your ISP. Type the subnet mask assigned to you by your ISP (if given).
Prestige 2002 Series User’s Guide 4.3 Configuring the Ethernet Management Port Click ETHERNET in the navigation panel and then Mgnt Port to open the following screen. Use the ETHERNET Mgnt Port screen to configure a static IP address through which you can manage the Prestige.
The SIP service domain of the VoIP service provider is the domain name in a SIP URI. For example, if the SIP address is 1122334455@VoIP-provider.com, then “VoIP-provider.com” is the SIP service domain. Chapter 5 Introduction to VoIP Prestige 2002 Series User’s Guide H A P T E R Introduction to VoIP...
Prestige 2002 Series User’s Guide 5.2.2 SIP Call Progression The following figure displays the basic steps in the setup and tear down of a SIP call. A calls Table 9 SIP Call Progression 1. INVITE 4. ACK 5.Dialogue (voice traffic) 6.
2 The SIP redirect server sends the invitation back to A with C’s IP address (or domain name). 3 Client device A then sends the call invitation to client device C. Chapter 5 Introduction to VoIP Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 14 SIP Redirect Server 5.2.3.4 SIP Register Server A SIP register server maintains a database of SIP identity-to-IP address (or domain name) mapping. The register server checks your user name and password when you register.
Anyone on the Internet (B and C in this example) can send packets to IP address a.b.c.d and port 30080 and the NAT router will send them to computer A (at IP address 10.0.0.3 port 80). Chapter 5 Introduction to VoIP Prestige 2002 Series User’s Guide (see “Symmetric NAT”) or...
Prestige 2002 Series User’s Guide Figure 16 Full Cone NAT 5.3.2.2 Restricted Cone NAT Restricted cone NAT maps all requests from the same private IP address and port to the same public IP address and port. In contrast to full cone NAT, a host on the Internet can only send a packet to the private IP address and port if the private IP address and port has previously sent a packet to that host.
Like restricted cone NAT, a host on the Internet can only send a packet to the private IP address and port if the private IP address and port has previously sent a packet to that host. Chapter 5 Introduction to VoIP Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 5.4 SIP ALG Some NAT routers may include a SIP Application Layer Gateway (ALG). A SIP ALG allows VoIP calls to pass through NAT by examining and translating IP addresses embedded in the data stream. When the Prestige registers with the SIP register server, the SIP ALG translates the Prestige’s private IP address inside the SIP data stream to a public IP address.
Prestige’s VoIP settings. You should have a voice account already set up and have VoIP information from your VoIP service provider. Figure 20 VoIP Chapter 6 VoIP Screens Prestige 2002 Series User’s Guide H A P T E R VoIP Screens...
Prestige 2002 Series User’s Guide Table 10 VoIP LABEL DESCRIPTION SIP Account You can configure the Prestige to use multiple SIP accounts. Select one to configure its settings on the Prestige. Active Select this check box to have the Prestige use this SIP account. Clear the check box to have the Prestige not use this SIP account.
Session Expires Use this field to set the longest time that the Prestige will allow a SIP session to remain idle (without traffic) before dropping it. Chapter 6 VoIP Screens Prestige 2002 Series User’s Guide...
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Prestige 2002 Series User’s Guide Table 11 VoIP Advanced (continued) LABEL DESCRIPTION Min-SE When two SIP devices negotiate a SIP session, they must negotiate a common expiration time for idle SIP sessions. This field sets the shortest expiration time that the Prestige will accept.
Virtual Local Area Network (VLAN) allows a physical network to be partitioned into multiple logical networks. Only stations within the same group can communicate with each other. The Prestige does not support DiffServ at the time of writing. Chapter 6 VoIP Screens Unused (2-bit) Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Your Prestige can add IEEE 802.1Q VLAN ID tags to voice frames that it sends to the network. This allows the Prestige to communicate with a SIP server that is a member of the same VLAN group. Some ISPs use the VLAN tag to identify voice traffic and give it priority over other traffic.
G.168 is an ITU-T standard for eliminating the echo caused by the sound of your voice reverberating in the telephone receiver while you talk. 7.2 Phone Port Configuration Click PHONE in the navigation panel to display the following screen. Chapter 7 Phone Prestige 2002 Series User’s Guide H A P T E R Phone...
Prestige 2002 Series User’s Guide Figure 24 Phone Port The following table describes the labels in this screen. Table 13 Phone Port LABEL Phone Port Settings Speaking Volume Listening Volume Outgoing Call use G.168 Active VAD Support Dialing Interval Apply...
8.2 Speed Dial Configuration Click PHONEBOOK in the navigation panel and then Speed Dial to display the following screen. Chapter 8 Phone Book Prestige 2002 Series User’s Guide H A P T E R Phone Book...
Prestige 2002 Series User’s Guide Figure 25 Phone Book The following table describes the labels in this screen. Table 14 Phone Book LABEL DESCRIPTION Add New Entry Use this section of the screen to edit and save new or existing speed dial phone book entries.
These numbers must be for phones on the PSTN (not VoIP phones). Apply Click Apply to save your changes back to the Prestige. Reset Click Reset to begin configuring this screen afresh. Chapter 8 Phone Book Prestige 2002 Series User’s Guide...
This field states the reason for the log. Source This field lists the source IP address and the port number of the incoming packet. Chapter 9 Logs H A P T E R see Chapter 3 System Screens. Prestige 2002 Series User’s Guide Logs...
Prestige 2002 Series User’s Guide Table 16 View Log (continued) LABEL DESCRIPTION Destination This field lists the destination IP address and the port number of the incoming packet. Note This field displays additional information about the log entry. 9.1.1 Log Message Descriptions The following tables provide descriptions of example log messages.
Error, Call fail: RTP connect fail Error, RTP connection cannot close Chapter 9 Logs Prestige 2002 Series User’s Guide DESCRIPTION The device dropped an ICMP packet that was too large. The device is saving configuration changes. DESCRIPTION The listed SIP account was successfully registered with a SIP register server.
Prestige 2002 Series User’s Guide Table 21 FSM Logs: Caller Side LOG MESSAGE VoIP Call Start Ph[Phone Port Number] <- Outgoing Call Number VoIP Call Established Ph[Phone Port] -> Outgoing Call Number VoIP Call End Phone[Phone Port] Table 22 FSM Logs: Callee Side...
Prestige. Note that these fields are READ-ONLY and are meant to be used for diagnostic purposes. Figure 28 System Status The following table describes the labels in this screen. Chapter 10 Maintenance Prestige 2002 Series User’s Guide H A P T E R Maintenance...
Prestige 2002 Series User’s Guide Table 24 System Status LABEL DESCRIPTION System Name This is the System Name you chose in the SYSTEM General screen. It is for identification purposes Model Name The model name identifies your device type. The model name should also be on a sticker on your device.
Click Upload to begin the upload process. This process may take up to two minutes. Note: Do not turn off the device while firmware upload is in progress! After you see the Firmware Upload in Process screen, wait two minutes before logging into the device again. Chapter 10 Maintenance Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 30 Firmware Upload In Process The device automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 31 Network Temporarily Disconnected After two minutes, log in again and check your new firmware version in the System Status screen.
Browse... Click Browse... to find the file you want to upload. Remember that you must decompress compressed (.ZIP) files before you can upload them. Upload Click Upload to begin the upload process. Chapter 10 Maintenance Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Note: Do not turn off the device while configuration file upload is in progress. After you see a “configuration upload successful” screen, you must then wait one minute before logging into the device again. Figure 34 Configuration Upload Successful The device automatically restarts in this time causing a temporary network disconnect.
Click MAINTENANCE in the navigation panel and then Restart. Click Restart to have the Prestige reboot. This does not affect the Prestige's configuration. Figure 37 Restart Screen Chapter 10 Maintenance Prestige 2002 Series User’s Guide see the Resetting the Prestige section.
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Prestige 2002 Series User’s Guide Chapter 10 Maintenance...
H A P T E R Troubleshooting CORRECTIVE ACTION Check your Ethernet cable connections and type (refer to the Quick Start Guide for details). Check for faulty Ethernet cables. Make sure your computer’s Ethernet card is working properly. Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 11.3 Problems with the LAN Interface Table 29 Troubleshooting the LAN Interface PROBLEM I cannot access the Prestige from the LAN. I cannot ping any computer on the LAN. The Prestige cannot get an IP address from the ISP.
CORRECTIVE ACTION The telephone port Check the telephone connections and telephone wire. won’t work or the Make sure you have the VoIP screen properly configured. telephone lacks a dial tone. Chapter 11 Troubleshooting see Table Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 11.8 Problems with Voice Service Table 34 Troubleshooting Voice Service PROBLEM CORRECTIVE ACTION After the VoIP is This could be caused by a short NAT UDP session timeout on the NAT router. configured and When the SIP session’s entry in the NAT table times out, the NAT router does not working, others are have any record to use for forwarding VoIP traffic to the Prestige.
EUROPEAN PLUG STANDARDS AC Power Adapter Model Input Power Output Power Power Consumption Safety Standards Appendix A Hardware Specifications Prestige 2002 Series User’s Guide Hardware Specifications DV-1215A AC120Volts/60Hz/30W AC12Volts/1.25A 11 W UL, CUL, CSA (UL 1310, CSA C22.2 No.223) AA-121A25 AC120Volts/60Hz/19W AC 12Volts/ 1.25A...
Prestige 2002 Series User’s Guide Prestige 2002L Power Adaptor Specifications Table 36 Prestige 2002L Power Adaptor Specifications NORTH AMERICAN PLUG STANDARDS AC Power Adapter Model Input Power Output Power Power Consumption Safety Standards NORTH AMERICAN PLUG STANDARDS AC Power Adapter Model...
IP addresses that place them in the same subnet as the Prestige’s LAN port. Windows 95/98/Me Click Start, Settings, Control Panel and double-click the Network icon to open the Network window Appendix B Setting up Your Computer’s IP Address Prestige 2002 Series User’s Guide Appendix B...
Prestige 2002 Series User’s Guide Figure 38 WIndows 95/98/Me: Network: Configuration Installing Components The Network window Configuration tab displays a list of installed components. You need a network adapter, the TCP/IP protocol and Client for Microsoft Networks. If you need the adapter: 1 In the Network window, click Add.
If you do not know your DNS information, select Disable DNS. If you know your DNS information, select Enable DNS and type the information in the fields below (you may not need to fill them all in). Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 40 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • • 5 Click OK to save and close the TCP/IP Properties window. 6 Click OK to close the Network window. Insert the Windows CD if prompted.
2 For Windows XP, click Network Connections. For Windows 2000/NT, click Network and Dial-up Connections. Figure 42 Windows XP: Control Panel 3 Right-click Local Area Connection and then click Properties. Appendix B Setting up Your Computer’s IP Address Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 43 Windows XP: Control Panel: Network Connections: Properties 4 Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties. Figure 44 Windows XP: Local Area Connection Properties 5 The Internet Protocol TCP/IP Properties window opens (the General tab in Windows XP).
Automatic metric check box and type a metric in Metric. Click Add. Repeat the previous three steps for each default gateway you want to add. Click OK when finished. Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 7 In the Internet Protocol TCP/IP Properties window (the General tab in Windows XP): • • Figure 46 Windows XP: Internet Protocol (TCP/IP) Properties 8 Click OK to close the Internet Protocol (TCP/IP) Properties window.
1 Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel. Figure 47 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list. Appendix B Setting up Your Computer’s IP Address Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide Figure 48 Macintosh OS 8/9: TCP/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configure: list. 4 For statically assigned settings, do the following: • • • • 5 Close the TCP/IP Control Panel.
From the Configure box, select Manually. Type your IP address in the IP Address box. Type your subnet mask in the Subnet mask box. Type the IP address of your Prestige in the Router address box. Prestige 2002 Series User’s Guide...
Prestige 2002 Series User’s Guide 5 Click Apply Now and close the window. 6 Turn on your Prestige and restart your computer (if prompted). Verifying Settings Check your TCP/IP properties in the Network window. Appendix B Setting up Your Computer’s IP Address...
Network number Network number Network number Network number –2 or 254 hosts. –2 or 65534 hosts. –2 hosts (approximately 16 million hosts). Prestige 2002 Series User’s Guide Appendix C IP Subnetting OCTET 3 OCTET 4 Host ID Host ID Host ID...
Prestige 2002 Series User’s Guide Since the first octet of a class “A” IP address must contain a “0”, the first octet of a class “A” address can have a value of 0 to 127. Similarly the first octet of a class “B” must begin with “10”, therefore the first octet of a class “B”...
Prestige 2002 Series User’s Guide Divide the network 192.168.1.0 into two separate subnets by converting one of the host ID bits of the IP address to a network number bit. The “borrowed” host ID bit can be either “0” or “1”...
Subnet Mask (Binary) Subnet Address: 192.168.1.128 Broadcast Address: 192.168.1.191 Appendix C IP Subnetting Prestige 2002 Series User’s Guide -2 or 62 hosts for each subnet (all 0’s is the subnet itself, all NETWORK NUMBER 192.168.1. 11000000.10101000.00000001. 11111111.11111111.11111111. Lowest Host ID: 192.168.1.1 Highest Host ID: 192.168.1.62...
The following table is a summary for class “B” subnet planning. Table 50 Class B Subnet Planning NO. “BORROWED” HOST BITS Appendix C IP Subnetting Prestige 2002 Series User’s Guide 37) available for subnetting. SUBNET MASK NO. SUBNETS 255.255.128.0 (/17) 255.255.192.0 (/18)
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Prestige 2002 Series User’s Guide Appendix C IP Subnetting...
It allows the ISP to use the existing dial-up model to authenticate and (optionally) to provide differentiated services. Traditional Dial-up Scenario The following diagram depicts a typical hardware configuration where the computers use traditional dial-up networking. Appendix D PPPoE Prestige 2002 Series User’s Guide Appendix D PPPoE (see Figure 51). One PVC can support any...
Prestige 2002 Series User’s Guide Figure 51 Single-Computer per Device Hardware Configuration How PPPoE Works The PPPoE driver makes the Ethernet appear as a serial link to the computer and the computer runs PPP over it, while the modem bridges the Ethernet frames to the Access Concentrator (AC).
Class of Service Class of Service (CoS) Client-server Protocol Codec 46, 50 Codecs Coder/Decoder 46, 50 Computer Name Index Prestige 2002 Series User’s Guide Configuration Screen Configuration Upload Successful Copyright Customer Support Date Daylight Savings Default Password DHCP DHCP Clients...
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Prestige 2002 Series User’s Guide F/W Upload Screen Factory Defaults Firmware Firmware Upgrades Firmware Upload Error Firmware Upload In Process Full Cone NAT G.168 G.168 Active G.711 18, 46, 50 G.729 18, 46, 50 General Setup Get IP Address Automatically...
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SIP ALG SIP Application Layer Gateway SIP Call Progression SIP Client SIP Identities SIP INVITE Request SIP Local Port SIP Number SIP Proxy Server SIP Redirect Server SIP Register Server Prestige 2002 Series User’s Guide 39, 48 39, 48, 56...
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Prestige 2002 Series User’s Guide SIP Registration Status SIP Server Address SIP Server Port SIP Servers SIP Service Domain 39, 48 SIP URI 39, 56 SIP User Agent Server SIP Version 2 Speaking Volume Speed Dial 55, 56 Speed Dial Screen...