Service And Spare Parts - Zanussi ZT 1012 Instruction Booklet

Symptom
The door will not open
Spinning starts late or the machine
does not spin
The machine makes an unusual
noise
No water is visible in the drum
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the
address below:
Zanussi - Electrolux Group (Irl) Ltd
Long Mile Road, Dublin 12 - Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have
read the details under the heading "Something Not
Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
Possible causes
The programme is still running.
The door lock has not yet released.
Water in the tub: the door cannot be opened if water is present in the
tub.
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
Machines based on modern technology operate very economically
using very little water without affecting performance.
5. The purchase date.
Customer Care
For general enquiries concerning your Zanussi appliance
or for further information on Zanussi products, please
contact our Customer Care Department by letter or
telephone at the address below or visit our website at
www.zanussi.co.uk
Customer Care Department - Zanussi
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 727 727*
* calls to this number may be recorded for training
purposes.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
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