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Symptom
The machine vibrates when spinning
The door will not open
Spinning starts late or the machine
does not spin
The machine makes an unusual
noise
No water is visible in the drum
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
To buy accessories, consumables and spare parts at
our online shop please visit: http://www.zanussi-
electrolux.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading "Something Not
Working".
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Possible causes
The machine is in contact with the wall or furniture.
●
The machine is not level and stable (check diagonally).
●
The washing load is badly distributed in the drum.
●
Maybe there is very little laundry in the drum.
●
The water level is above the bottom edge of the door.
●
The machine is heating the water.
●
The drum is turning.
●
In any case, the door can be opened only when the "Door" pilot light
has gone off.
The electronic unbalance detection device has cut in because the
●
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and select the spin programme.
The machine is fitted with a type of motor which makes an unusual
●
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
Machines based on modern technology operate very economically
●
using very little water without affecting performance.
Please note that a valid purchase receipt or guarantee
documentation is required for in-guarantee service
calls.
Customer Care Department
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi.co.uk
Customer Care Department - Zanussi Electrolux
Major Appliances - Addington Way
Luton - Bedfordshire - LU4 9QQ
Tel 08705 727727*
* calls to this number may be recorded for training
purposes.
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