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CUSTOMER SERVICE
Before you ship equipment to our factory please call or email our Service Response Center at 1-800-864-2814 ext 14. When you call
in, our Customer Service Representative will determine a course of action.
E-mail: techsupport@emsct.com
CLAIMS FOR DAMAGED SHIPMENTS
Inspect all instruments thoroughly on receipt. Check material in the container (s) against the enclosed packing list. If the contents
are damaged and/or the instrument fails to operate properly, notify the carrier and Environmental Monitor Service immediately.
The following documents are necessary to support claims:
Original freight bill and bill of lading
Original invoice or photocopy of original invoice
Copy of packing list
Photographs of damaged equipment and container
You may want to keep a copy of these documents for your records also.
Refer to the instrument name/EMS number, serial number, sales order number, and your purchase order number on all claims.
Upon receipt of a claim, we will advise you of the disposition of your equipment for repair or replacement.
SHIPPING DISCREPANCIES
Check all containers against the packing list immediately on receipt. If a shortage or other discrepancy is found, notify the carrier and
Environmental Monitor Service immediately. WE will not be responsible for shortages against the packing list unless they are reported
promptly.
EMS will not be responsible for shortages against the packing list unless they are reported within 3 days of receiving of your
shipment.
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