Something Not Working; Service And Spare Parts - Zanussi ZAF 42 Instruction Booklet

Something Not Working?

If the hob is not working correctly, please carry out the following checks before contacting your local Zanussi
Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM
There is no spark when lighting the gas
The gas ring burns unevenly
If after all these checks, your hob still does not
operate correctly, contact your local Zanussi Service
Force Centre.
When you contact them, they will need the following
information:
1. Your name, address and post code.
2. Your telephone number
3. The model and the serial number (which can be
found on the rating plate)
4. Clear and concise details of the fault, for example
when does the fault occur and how often.
5. Date of purchase

Service and Spare Parts

If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
0870 5 929929
Your call will be routed to your local Service Force
Centre. For further details, please see the
accompanying Customer Care Booklet.
8
SOLUTION
Check that the unit is plugged in and the electrical
supply is switched on
Check that the RCCB has not tripped (if fitted)
Check the mains fuse has not blown
Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
Check the main jet is not blocked and the burner
crown is clear of food particles.
Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
CUSTOMER CARE
For general enquiries concerning your Zanussi
appliance, contact our Customer Care Department by
letter or telephone as follows:
Customer Care Department
ZANUSSI
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 - 727727