Troubleshooting; Picture Issues; Testing The Picture - Samsung S27AM50 Series User Manual

Troubleshooting

If you have a problem with your product, you can access various solutions while watching product. If your problem
is not addressed in the Troubleshooting section or contact the Samsung Call Center.

Picture Issues

When the product has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support
Before you review the list of problems and solutions below, use
the product. Picture Test
The problem
Flickering and Dimming
Component Connections
and Screen Color
Device Care
displays a high definition picture you can examine for flaws or faults.
If your product is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.
Disable Ambient Light
Settings
●
Settings
●
Settings
●
Settings
●
Run Picture Test. When the tested image quality is normal, check the signal of the connected
device.
Settings
●
If the color on your product screen is not correct or the black and white colors are off, run
Test.
Settings
●
Self Diagnosis
Picture Test
Try this!
Detection, Power Saving Mode,
General Eco Solution
General Eco Solution
General Eco Solution
Picture Expert Settings
Support Device Care
Support Device Care
- 94 -
Picture Test
to determine if the problem is caused by
Motion Lighting, or Contrast
Ambient Light Detection
Power Saving Mode
Motion Lighting
Contrast Enhancer
Self Diagnosis
Self Diagnosis
Enhancer.
Picture Test
Picture
Picture Test