Samsung S24AM50 Series User Manual
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Samsung S24AM50 Series User Manual

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S24AM50* S27AM50* S32AM50* S32AM70* S43AM70*
(Singapore only : S24AM506NE /S27AM500NE / S27AM500UE / S27AM501NE /
The colour and the appearance may differ depending on the product, and the specifications are
subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
User Manual
S32AM500NE / S32AM500UE / S32AM700UE / S43AM702UE)

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Summary of Contents for Samsung S24AM50 Series

  • Page 1 You will be informed of the administration fee amount before a technician visits. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners.

  • Page 2: Table Of Contents

    Checking the space around the product Adjusting the Product Tilt About the Samsung Smart Remote Anti-theft Lock Connecting the Samsung Smart Remote to the product Wall Mount Kit Specifications (VESA) Using Anynet+ (HDMI-CEC) Control Panel Connecting an external device through Anynet+ and using...
  • Page 3 Selecting speakers Adding the Cloud Service Listening to the product through Bluetooth devices Using Cloud Service Listening to the product through a Samsung audio device that supports the Wi-Fi function Using the Apps Service Installing an app System and Support...
  • Page 4 Precautions and Notes Using the Auto Protection Time and Energy Saving Functions Setting the Auto Protection Time Read Before Using Apps Reducing the energy consumption of the product Read Before Using the Internet Function Updating the Software Read before setting up a wireless Internet connection Updating through the Internet Read Before Playing Photo, Video, or Music Files Updating through a USB device...
  • Page 5 Installing the Software Q & A Easy Setting Box Specifications 109 Restrictions and Problems with the Installation 109 System Requirements General Driver Installation Appendix Troubleshooting Responsibility for the Pay Service (Cost to Customers) Picture Issues 130 Not a product defect 110 Testing the picture 130 A Product damage caused by customer’s fault Sound and Noise Issues...

  • Page 6: Before Using The Product

    Before Using the Product Safety Precautions Warning A serious or fatal injury may result if instructions are not followed. Caution Personal injury or damage to properties may result if instructions are not followed. CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

  • Page 7: Installation

    Caution Do not disconnect the power cord while the product is being used. ● Only use the power cord provided with your product by Samsung. Do not use the power cord with other ● products. Keep the power socket where the power cord is connected unobstructed.

  • Page 8: Operation

    Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place. –...
  • Page 9 Be sure to power off the product and disconnect the power cord when water or other foreign substances – have entered the product. Then contact Samsung Customer Service Centre. Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

  • Page 10: Cleaning

    High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. " Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects.

  • Page 11: Correct Posture To Use The Product

    Correct posture to use the product Use the product in the correct posture as follows: Straighten your back. ● Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. ● Keep your eyes directly in front of the screen.

  • Page 12: Preparations

    Preparations Installation Attaching the Stand " Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. " Disassembly is the reverse order of assembly. S24AM50* Put the stand base onto the stand Tightly fasten the connecting screw neck as the direction shown in the at the bottom of the stand base.
  • Page 13 S27AM50* / S32AM50* / S32AM70* Put the stand base onto the stand Tightly fasten the connecting As shown in the figure, remove neck as the direction shown in the screw at the bottom of the stand the product and foam cushion, and figure.
  • Page 14 S43AM70* Put the stand base onto the stand As shown in the figure, remove the product and foam cushion, and then neck as the direction shown in the place the product on the table with its front side facing the floor. figure.

  • Page 15: Precautions For Moving The Product

    Precautions for moving the product S24AM50* Hold the lower corners or edges of the product Do not directly apply pressure on the screen. ● ● when moving it. Do not hold the screen when moving the product. ● Do not hold the product upside down only by the Do not press down on the product.

  • Page 16: Checking The Space Around The Product

    Checking the space around the product Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

  • Page 17: Adjusting The Product Tilt

    Adjusting the Product Tilt " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. S24AM50* S27AM50* / S32AM50* / S32AM70* -2.0° (±2.0°) ~ 22.0° (±2.0°) -4.0° (±2.0°) ~ 18.0° (±2.0°) S43AM70* -2.0°...

  • Page 18: Anti-Theft Lock

    Anti-theft Lock " An anti-theft lock allows you to use the product securely even in public places. " The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti- theft locking device for details. "...

  • Page 19: Wall Mount Kit Specifications (Vesa)

    If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.

  • Page 20: Control Panel

    The colour and shape of parts may differ from what is shown. ● The screen may dim if the protective film on the SAMSUNG logo or the bottom of the product is not detached. ● Please remove the protective film.

  • Page 21: Connections

    Connections Using various connectors, you can also connect external devices. Ports " The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. S24AM50* Port Description...
  • Page 22 S27AM50* / S32AM50* S32AM70* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. Connect to a USB device. ● Used to update the software. ● " This function is available only in M7 series. Connects to a source device using a USB Type-C cable.
  • Page 23 S43AM70* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. ● Used to update the software. ● " This function is available only in M7 series. Connect to a USB device. Connects to a source device using a USB Type-C cable.

  • Page 24: Tidying Up The Connected Cables

    Tidying Up the Connected Cables S24AM50* Tilt the display, as shown in the figure. Connect the corresponding cables. Put both cables in the cable holder on the stand (HOLDER-STAND CABLE) to organise the cables, as shown in the figure. Assembly is complete. - 24 -...
  • Page 25 S27AM50* / S32AM50* / S32AM70* Pull the right side of the HOLDER-STAND CABLE Connect the corresponding cables. to remove from the stand. The right side of the cable can be damaged when pulled forcibly. Put both cables in the cable holder on the stand (HOLDER- STAND CABLE) to organise the cables, as shown in the figure.
  • Page 26 S43AM70* Pull the right side of the HOLDER-STAND CABLE Connect the corresponding cables. to remove from the stand. The right side of the cable can be damaged when pulled forcibly. Put both cables in the cable holder on the stand (HOLDER- STAND CABLE) to organise the cables, as shown in the figure.

  • Page 27: Connection Guide

    HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product’s model. Video Device: HDMI, HDMI Troubleshooting ● Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, View, Samsung DeX ● PC: HDMI, USB-C, Screen Sharing (Wireless), Apple AirPlay, HDMI Troubleshooting ● Input Device:...

  • Page 28: Connecting To The Internet

    Connecting to the Internet You can get access to the Internet through your product. Checking the Internet connection status Settings General Network Network Status View the current network and Internet status. Establishing a wireless Internet connection Settings General Network Open Network Settings Configure network settings to connect to an available network.

  • Page 29: Resetting Your Network

    Resetting Your Network Settings General Network Reset Network Restore the network settings to the factory default. Turning on the product with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the product using a mobile device connected to the same network as the product. "...

  • Page 30: Screen Sharing (Smart View) With Your Mobile Device

    By tapping the mobile device on your product, you can watch mobile device's screen through the product screen. " This function may not be supported depending on the model. " This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device.

  • Page 31: Switching Between External Devices Connected To The Product

    Switching between external devices connected to the product You can switch between product programmes and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the product’s screen.

  • Page 32: Enabling The Auto Source Switch

    Displays device connection instructions. " For more information, refer to "Connection Guide." Samsung TV Plus ● While the product is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the product provides the daily...

  • Page 33: Connection Notes

    Connection Notes When connecting an external device, note the following: " The number of connectors, and their names and locations may differ with the model. " Refer to the external device's operating manual when connecting it to the product. The number of external device connectors, and their names and locations may differ with the manufacturer.

  • Page 34: Connection Notes For Usb Type-C

    Connection notes for USB Type-C " This function is available only in M7 series. Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate ● depending on the cable specification and condition. Do not quickly connect or disconnect the connector and power cable, because it requires some time.

  • Page 35: Remote Control And Peripherals

    Remote Control and Peripherals You can control product operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 35 -...
  • Page 36 About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 36 -...
  • Page 37 Button Description Turns the product on or off. (Power) Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. " The supported Voice Assistant's languages and features may differ by (Voice Assistant) geographical region.
  • Page 38 The functions related to the broadcast and channel are available only in some apps or external devices. " Use the Samsung Smart Remote less than 6 m from the product. The usable distance may vary with the wireless environmental conditions.

  • Page 39: Connecting The Samsung Smart Remote To The Product

    When you turn on the product for the first time, the Samsung Smart Remote pairs to the product automatically. If the Samsung Smart Remote does not pair to the product automatically, point it at the front of the product, and then press and hold the buttons simultaneously for 3 seconds or more.

  • Page 40: Using Anynet+ (Hdmi-Cec)

    Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the product’s remote control to control external devices that are connected to the product by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

  • Page 41: Controlling The Product With A Keyboard, Mouse, Or Gamepad

    Controlling the product with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the product. Settings General External Device Manager Input Device Manager You can connect a keyboard, mouse, or gamepad to make it easier to control the product. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.

  • Page 42: Using The Keyboard And Mouse

    Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the product settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...

  • Page 43: Setting Up The Input Devices

    Setting up the input devices Settings General External Device Manager Input Device Manager Keyboard Settings ● You can set up the keyboard with the Keyboard Language Keyboard Type functions. Mouse Settings ● You can set up the mouse with the Primary Button Pointer Speed functions.
  • Page 44 Options Select on the virtual keyboard screen. The following options are available: " The options available may differ depending on the function running currently. Recommended text ● Reset Recommended Text Memory ● Accented Character Preview ● Predict Next Character (when using direction buttons) ●...

  • Page 45: Smart Features

    Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.

  • Page 46: Displaying The Home Screen

    Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Sources " The image on your product may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
  • Page 47 Game Mode ● You can enable game mode to optimise the product’s settings for playing video games with a gaming console, such as a PlayStation™, Xbox™, or Nintendo Switch™. To turn Game Mode on or off, press the Select button. "...
  • Page 48 Picture Clarity ● You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. Digital Output Audio Format ●...
  • Page 49 Samsung Account screen to create a new account or sign out of your account. " For more information, refer to "Using a Samsung account." Notification ● You can view a list of notifications for all events that occur on your product. A notification appears on the screen when it is time to broadcast a scheduled programme or when an event occurs on a registered device.
  • Page 50 Move Remove " The image on your product may differ from the image above depending on the model and geographical area. Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu.

  • Page 51: Launching Smart Hub Automatically

    Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub When you set Autorun Smart Hub to on, the product displays the Home Screen automatically when you turn the product on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...

  • Page 52: Using A Samsung Account

    Samsung account. " You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the product and the Samsung website. Signing in to a Samsung account...

  • Page 53: Managing Your Samsung Account

    You can view or manage your payment information. Back up ● You can back up the product settings to your Samsung Cloud storage. When resetting or replacing the product, you can also restore its settings with the backed-up settings. Sync Internet ●...

  • Page 54: Using Remote Access

    For easy computer use, connect a keyboard and a mouse to your product in advance. Remote Access secured by Knox Access to remote PC and your work resources with this function. Featured Functions Remote PC Screen Sharing Samsung DeX Office 365 (Wireless) Added Cloud Services Add Cloud Service "...
  • Page 55 Configure your computer’s settings to use the Remote Access function. " Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. "...
  • Page 56 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to “Allow”. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Protocol RDP (for Windows users) Password Enter a password.

  • Page 57: Playing Multimedia Content On A Remote Pc

    Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a folder.

  • Page 58: Using Screen Sharing (Wireless)

    Mobile Connection Guide and then follow the screen instructions. " This function is available only on mobile devices that support the wireless Samsung DeX. Using Office 365 You can read or create a document after accessing the Office 365 website. "...

  • Page 59: Using Cloud Service

    ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your product.

  • Page 60: Using The Apps Service

    If you are signed out of your Samsung account, select Sign In to sign in. " If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.

  • Page 61: Installing An App

    Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. "...

  • Page 62: Managing Installed Apps

    Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details " The image on your product may differ from the image above depending on the model and geographical area. Removing an app Select an app to delete.
  • Page 63 Locking and unlocking apps Select an app to lock or unlock. Select Lock/Unlock. The selected app is locked or unlocked. " To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager...

  • Page 64: Playing Pictures/Video/Music

    “Read Before Playing Photo, Video, or Music Files.” " Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.

  • Page 65: Playing Multimedia Content On A Pc Or Mobile Device

    Sort By Sorts the content list by Title or Date. " This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.

  • Page 66: Buttons And Functions Available While Playing Multimedia Content

    Buttons and functions available while playing multimedia content Press the Select button while playing any video, or photo content. The following buttons appear. " The provided buttons and functions may not be supported depending on the model or geographical area. "...
  • Page 67 Move to a specific playback section, move up the focus on the playback bar, and then select one of the five ● thumbnails. " This function may not be supported depending on the file format. Stop ● Stop the contents being played. Previous Next ●...
  • Page 68 Picture Off ● Plays music files with the screen off. Fit to screen ● Fits a photo to the screen. Rotate left Rotate right ● Rotates a photo left or right. Zoom ● Zooms in a photo. Background Music ● Pauses or resumes the background music while the product displays photos.

  • Page 69: Using Bixby

    Bixby is available only when the product is connected to the Internet. " To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
  • Page 70 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the...
  • Page 71 The image on your product may differ from the image above depending on the model and geographical area. My Profile Log out after going to the My Profile screen. " If you are signed out of your Samsung account, select My Profile to sign in. " These functions can be set in Bixby Voice settings...
  • Page 72 Voice response ● You can change or turn off Bixby’s voice. " This function may not be supported depending on the language selected for Bixby. Voice Wake-up ● You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again (...
  • Page 73 Read Before Using Bixby The supported voice interaction languages and features may differ depending on the geographical area. ● If the language set differs from the language of your country, some features are not available. ● Bixby is available only when the product is connected to the Internet. ●...

  • Page 74: Picture And Sound

    Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode You can select the Picture Mode that provides the best viewing experience.

  • Page 75: Configuring Advanced Picture Settings

    Configuring advanced picture settings Settings Picture Expert Settings Configure the screen settings to your taste by using the following functions: " Some Expert Settings features may not be supported depending on the PC input, source devices connection, using Apps Eye Care operation.

  • Page 76: Setting The Viewing Environment For External Devices

    Setting the Viewing Environment for External Devices You can optimise the product for viewing specific video formats. Using Input Signal Plus Settings General External Device Manager Input Signal Plus Expands the input signal range for HDMI, USB-C connections. " When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus...

  • Page 77: Changing The Picture Size And Position

    Changing the Picture Size and Position Change the picture size and position for your product. Changing the picture size settings Settings Picture Picture Size Settings Picture Size You can adjust the current screen size for viewing. " Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." Filling the picture in the screen Settings Picture...

  • Page 78: Configuring A Sound Mode And Expert Settings

    Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode You can select the available sound mode that you prefer for a content type or your listening environment. "...
  • Page 79 Dolby Atmos Compatibility ● You can set the product to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to if the audio device connected via HDMI (ARC) supports Dolby Atmos. The product screen may flicker when this function is turned on or off.

  • Page 80: Using The Sound Support Functions

    Using the Sound Support Functions Configure the sound settings for your product. Selecting speakers Settings Sound Sound Output You can select which speakers the product uses for audio output. " External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported.

  • Page 81: Listening To The Product Through A Samsung Audio Device That Supports The Wi-Fi Function

    Listening to the product through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the product, you can create an optimal sound set up by configuring the surround effect settings.

  • Page 82: System And Support

    System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time You can set the Clock Set manually or automatically.

  • Page 83: Changing The Current Time

    Changing the current time Settings General System Manager Time Clock Set Time Offset adjusts the time through a network connection. " This function is available only when Clock Mode is set to Auto, the product fails to receive time information through normal broadcast signals, and the product is connected to the Internet through a local area network.

  • Page 84: Using The Auto Protection Time And Energy Saving Functions

    Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the product’s energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Activate a screensaver when your product displays a still image for 2 hours or more. "...

  • Page 85: Updating The Software

    Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the product to update. " To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 86: Audio And Video Functions For The Visually Or Hearing Impaired

    Multi-output Audio, Slow Button Repeat, Accessibility Settings, etc. " On the Samsung Smart Remote, press and hold the (Volume) button for 1 second or more. " Even if the Voice Guide is set to or muted, the voice guide for Accessibility Shortcuts is enabled.

  • Page 87: Changing The Volume, Speed, Pitch, And The Product Background Volume Of The Voice Guide

    Changing the volume, speed, pitch, and the product background volume of the Voice Guide You can configure the volume, speed, pitch, and the product background volume of the voice guide. The product screen is turned off but audio continues Settings General Accessibility Picture Off...

  • Page 88: Showing Captions

    Showing captions Settings General Accessibility Caption Settings Caption to watch programmes with the captions displayed. " Captions are not displayed by programmes that do not support captions. " This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.

  • Page 89: Listening To The Product Through Bluetooth Devices (For The Hearing Impaired)

    Listening to the product through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the product speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the product speaker. "...

  • Page 90: Using Voice Assistants On The Product

    Using Voice Assistants on the product You can change the settings of a Voice Assistant after selecting it. " This function may not be supported depending on the model or geographical area. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your product.

  • Page 91: Using Other Functions

    If you forget your PIN, you can reset it with your remote control. With the product turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000." On the Samsung Smart Remote: Press (Volume) button.

  • Page 92: Managing External Devices

    Managing External Devices Settings General External Device Manager Device Connect Manager When you connect external devices, such as mobile devices or tablets connected to the same network as the product so you can share content, you can view the list of allowed devices and connected devices. Access Notification ●...

  • Page 93: Precautions And Notes

    If you want to download new apps using Apps, first sign in to your Samsung account. ● Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, ● certain features, applications, and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability.

  • Page 94: Read Before Using The Internet Function

    Read Before Using the Internet Function Read this information before using the Internet function. File download is not supported. ● Internet function may not be able to access certain websites, including websites operated by certain ● companies. The product does not support playback of flash videos. ●...

  • Page 95: Read Before Setting Up A Wireless Internet Connection

    Read before setting up a wireless Internet connection Precautions for wireless Internet This product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using ● IEEE 802.11n. Video files stored on a device connected to the product via a Home Network may not play back smoothly.

  • Page 96: Read Before Playing Photo, Video, Or Music Files

    Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files The product supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage ●...

  • Page 97: Supported Subtitles

    Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...

  • Page 98: Supported Image Formats And Resolutions

    Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 " The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...

  • Page 99: Supported Video Codecs

    Supported video codecs File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 3840 x 2160: 30 H.264 BP/MP/HP 1920 x 1080: 60 3840 x 2160 HEVC (H.265 - Main, Main10) *.avi *.mkv Motion JPEG *.asf *.wmv Dolby Digital *.mp4 LPCM...
  • Page 100 Other restrictions Codecs may not function properly if there is a problem with the content. ● Video content does not play or does not play correctly if there is an error in the content or container. ● Sound or video may not work if they have standard bit rates/frame rates above the DivX’s compatibility ratings. ●...

  • Page 101: Read After Installing The Product

    Read After Installing the product Read this information after installing the product. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size HDMI (720p)

  • Page 102: Installing An Anti-Theft Lock

    Installing an anti-theft lock An anti-theft lock is a physical device that can be used to protect the product against theft. Look for the lock slot on the back of the product. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy to carry and then thread it through the product’s lock slot.

  • Page 103: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your product to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The product will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (M7 series) and 1920 x 1080 at 60 Hz (M5 series).
  • Page 104 Port Horizontal Vertical Clock Polarity Resolution frequency frequency frequency Display format (horizontal / (Dots x lines) HDMI (KHz) (Hz) (MHz) vertical) Type-C **1366 x 768 60 Hz 47.720 59.799 84.750 - / + 1440 x 900 60 Hz 55.935 59.887 106.500 - / + 1600 x 900...

  • Page 105: Vesa Cvt

    VESA CVT Port Horizontal Vertical Clock Polarity Resolution frequency frequency frequency Display format (horizontal / (Dots x lines) HDMI (KHz) (Hz) (MHz) vertical) Type-C **1920 x 800 60 Hz 49.761 59.881 125.000 - / + *2560 x 1440 60 Hz 88.787 59.951 241.500...

  • Page 106: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Port Horizontal Vertical Clock Polarity Resolution frequency frequency frequency Display format (horizontal / (Dots x lines) HDMI (KHz) (Hz) (MHz) vertical) Type-C 720 (1440) x 50 Hz 15.625 50.000 27.000...

  • Page 107: List Of Graphic Cards Supporting Hdr10

    List of graphic cards supporting HDR10 HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10. NVIDIA GeForce 1000 series or higher ●...

  • Page 108: Read Before Using Bluetooth Devices

    Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. " This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.

  • Page 109: Installing The Software

    Easy Setting Box Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.samsung.com). " The software may not work properly if you do not restart the PC after the installation.

  • Page 110: Troubleshooting

    Troubleshooting If you have a problem with your product, you can access various solutions while watching product. If your problem is not addressed in the Troubleshooting section or contact the Samsung Call Centre. Picture Issues When the product has trouble with the picture, these steps may help resolve the problem.
  • Page 111 The problem Try this! If the colours on your product are correct but just a little too dark or bright, try adjusting the following settings first. Settings Picture Expert Settings Contrast ● Settings Picture Expert Settings Brightness ● Screen Brightness Settings Picture Expert Settings...
  • Page 112 The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. Settings Picture Picture Mode ● Settings Picture Expert Settings Brightness ● Settings Picture Expert Settings Sharpness ● The colour is poor or the picture is not bright Settings Picture...
  • Page 113 Text is blurry. Panel → Fonts → Adjust ClearType text and change Turn on ClearType. " If the test picture does not appear or there is noise or distortion, the product may have a problem. Contact Samsung’s Call Centre for assistance. "...

  • Page 114: Sound And Noise Issues

    Sound and Noise Issues When the product has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test If the product plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal’s strength.
  • Page 115 When you connect the Samsung Soundbar to the product via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung I want to turn off and on the Soundbar model.

  • Page 116: External Device Connectivity Issues

    External Device Connectivity Issues When the product has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
  • Page 117 The problem Try this! When the PC screen does not appear or the PC is not recognised, check the power supply of the PC and then reconnect the HDMI cable between the PC and product. When the symptom persists, check that the PC is in Sleep mode. The PC screen does not appear or it flickers.

  • Page 118: Network Issues

    Network Issues When the product has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test If the product has trouble with network connection or product services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...

  • Page 119: Anynet+ (Hdmi-Cec) Issues

    Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn’t working, these steps may help resolve the problem. The problem Try this! You can use the product’s remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the product via an HDMI cable. What is Anynet+? For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the product on or off.

  • Page 120: Remote Control Issues

    Try this! The connection between the remote control and the product may be lost. Point the Samsung Smart Remote at the front of the product, and then press and hold the buttons simultaneously for 3 seconds or more. Also, if the remote control is not working or slow, the batteries might be low or dead. If this is The remote control does the case, replace the batteries.

  • Page 121: Media Files

    Apps When apps aren’t working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the product Language I launched an app, but it's in a different set in the menu. language.

  • Page 122: Voice Assistant Issues

    The connection between the remote control and the product may be lost. Try pairing the remote control with the product. Point the Samsung Smart Remote at the front of the product, and then press Voice recognition does not work with and hold the buttons simultaneously for 3 seconds or more.

  • Page 123: Other Issues

    Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching product for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the product.
  • Page 124 Select button. You can turn on or off Voice Guide. To Accessibility Shortcuts, see the following: The product narrates the screen events Press and hold the Volume button on your Samsung Smart ● in voice-over. Remote. Settings General...

  • Page 125: Diagnosing Product Operational Issues

    Device Care Self Diagnosis ● Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. Reset Smart Hub Settings Support...

  • Page 126: Getting Support

    Support About Monitor You can view the address of the Samsung website, the call centre phone number, your product’s model number, your product’s software version, Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website.
  • Page 127 Q & A Refer to the user manual for your PC or graphics card for further instructions on adjustment. The problem Try this! Set the frequency on your graphics card. Windows 7: Go to Control Panel → Appearance and Personalization → Display ●...

  • Page 128: Specifications

    Specifications General Model Name S24AM50* S27AM50* S32AM50* Size 60.4 cm 68.6 cm 80.1 cm 527.04 mm (H) x 296.46 597.888 mm (H) x 336.312 698.4 mm (H) x 392.85 Display area mm (V) mm (V) mm (V) 0.2745 mm (H) x 0.2745 0.3114 mm (H) x 0.3114 0.36375 mm (H) x 0.36375 Pixel Pitch...
  • Page 129 Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance. The specifications are subject to change without notice to improve quality. ● For detailed device specifications, visit the Samsung website. ● - 129 -...

  • Page 130: Appendix

    External impact or drop. ● Use of supplies or separately sold product unspecified by Samsung. ● Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics ● Co., Ltd. Remodeling or repairing the product by customer.

  • Page 131: Others

    Others If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) ● If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, ● Ribbon, etc.) " If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.
  • Page 132 The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http:// opensource.samsung.com) - 132 -...

This manual is also suitable for:

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