Customer Information; Customer Satisfaction Procedure - GMC CHEVROLET Silverado 1500 2021 Owner's Manual

Customer Information

Customer Information

Customer Satisfaction Procedure . . . . . . 427
Customer Assistance Offices . . . . . . . . . . . 429
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 429
Online Owner Center . . . . . . . . . . . . . . . . . . 429
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Roadside Assistance Program . . . . . . . . . . 430
Scheduling Service Appointments . . . . . . 431
Courtesy Transportation Program . . . . . 432
Collision Damage Repair . . . . . . . . . . . . . . . 433
Publication Ordering Information . . . . . . 434
Radio Frequency Statement . . . . . . . . . . . 435
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 435
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 435
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 436
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 436
Event Data Recorders . . . . . . . . . . . . . . . . . . 437
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Infotainment System . . . . . . . . . . . . . . . . . . 437
Customer Information
Customer Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
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