EnGenius DuraFon 1X Quick Reference Sheet

DuraFon 1X Quick Reference Sheet
RMA Requests – go to support section at www.engeniustech.com or email support@engeniustech.com
Engenius technical support: 714-432-8668
BASIC TROUBLESHOOTING
If you encounter any issues with the system, do a power reset on both handset(s), and base station. If the
system still isn't working correctly, try resetting the handset and if needed, the base station.
NOTE: Resetting a handset will clear registration and other stored information and settings. Resetting a base
station will cause loss of settings including handset registrations so re-registering handsets will be required.
TIPS
Customizing the handset name (display): It is recommended that you customize the name for your handset
to match the user's name and/or extension it is wired to. Press MENU, 5, 5, then add your customized display
name.
How to transfer a call to a different extension: If using a PBX, while on the call, press the green TALK
button (serves as a flash key while on an active call), then dial the extension, then press the "END" button to
complete the transfer. For Nortel PBX's press TALK + Star (*) 70 + extension + END.
How to put handset in RSSI (signal check) mode: Must be v2 or newer handset. Press MENU, * # # *,
enter base ID under test (10), then press 1 (BER), then press *. -40dBm to -70dBm is very good, -71dBm to -
80dBm is still good, -81dBm to -90dBm is fair, and -90dBm to -110dBm is weak. Less negative is better. See
"RSSI Instruction Sheet" for more detailed information for conducting a site survey with an EnGenius handset.
How to reduce broadcast button transmit delay time: Must be v2 or newer handset. Press MENU, * * #,
enter base ID 10, then choose option 5 (DSP Sleep Tm). Setting sleep time to zero will result in almost no
delay for transmitting broadcasts but battery life will be reduced by about 20%. This will also eliminate
incoming call ring delay.
How to check handset and base station firmware version: From any registered handset press MENU, * *
#, then 1 (SW Ver), then enter 10 for the base ID. Scroll down to see DSP and MCU versions for both the
handset in hand and the base station that the handset is registered to.
How to enable or disable headset broadcast control (v2): If plugging in a headset causes the phone to go
into broadcast mode you will need to turn this feature off (this feature only usable with call control type
headsets). To disable the feature press MENU, * * #, 6 (Earphone Btn), then select on/off, then save.
How to boost earpiece audio on the handset: Press MENU, * * #, then 3 (Vol Adjust), then arrow up/down
to select +8dB, then save.
Hold on PBX feature: While on an active call, the icon above the top right soft key shows "HOLD". By
default, this hold is just a hold between the handset and base station and not a PBX hold. You have the option
to program this key to the PBX system hold dial code (typically a flash). Press MENU, # # *, the press 3 (Hold
on PBX), select ON, then enter the dial code (press the TALK key to store "F" for flash), then SAVE. Next save
the "UNHOLD" code (typically flash again) and SAVE.
Change default broadcast group – By default, pressing the BROADCAST button will page all handsets. To
change this so when a user presses broadcast it only goes to a group, press MENU, # # *, 2 (Pre-PA Group),
then select the group (01-09) you want. Note, the handset user will now broadcast to only the defined group
unless they pre-dial the all group ID (which is 00).