Ross Graphite Operation Manual page 4

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You can also contact Ross Video for more information
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Company Address
Ross Video Limited — 8 John Street Iroquois, Ontario,
Canada, K0E 1K0
Ross Video Incorporated — P.O. Box 880, Ogdensburg,
New York, USA, 13669-0880
General Business
Office:
Fax:
Technical
Support:
After Hours
Emergency:
E-Mail (Support):
E-Mail (General):
Website
Technical Support
At Ross Video, we take pride in the quality of our
products, but if a problem does occur, help is as close as
the nearest telephone.
Our 24-Hour Hot Line service ensures you have access
to technical expertise around the clock. After-sales
service and technical support are provided directly by
Ross Video personnel. During business hours (eastern
standard time), technical support personnel are available
by telephone. Outside of normal business hours and on
weekends, a direct emergency technical support phone
line is available. If the technical support personnel who
is on call does not answer this line immediately, a voice
message can be left and the call will be returned shortly.
Our Technical support staff are available to react to any
problem and to do whatever is necessary to ensure
customer satisfaction.
4 • Document Information — Graphite Operation Manual (v1.1)
(+1)613-652-4886
(+1)613-652-4425
(+1)613-652-4886
(+1)613-349-0006
techsupport@rossvideo.com
solutions@rossvideo.com
www.rossvideo.com
Supporting Documentation
Ross Video provides a wide variety of helpful
documentation for the setup and support of your
equipment. Most of this documentation can be found
either on the Product Resources disk that came with your
equipment, on the Ross Video website
(www.rossvideo.com), or on the Ross Video Community
site (discussions.rossvideo.com/)
• Carbonite Online Help for Graphite — visit
help.rossvideo.com/graphite
• Operation Manual (4850DR-110) — operational
instructions for the Carbonite switcher subsystem
• Setup Manual (4850DR-120) — setup and
configuration instructions for the Carbonite subsystem
• Graphite QuickStart Poster (4850DR-200) — setup
information and specifications for Graphite
• Upgrade Notes (4850DR-500) — upgrade
instructions, new features, and known issues for a
given software version
• Control Panel Desk Mounting (4802DR-302) —
desk mounting instructions for Carbonite control
panel
• SideBox Installation (4802DR-304) — installation
and mounting instruction for SideBox module
• Auxiliary Control Panel Installation (4802DR-305)
— installation and mounting instruction for remote
aux panel (CPS-AUX-053B)
• RossTalk Commands (4802DR-403) — supported
commands using RossTalk protocol
• Device Setup Sheets (4802DR-6xx) — setup
information for controlling external devices from the
switcher
• Robotic Camera Control (4802DR-131) —
overview of the operational interface when controlling
a robotic camera from the switcher
• Audio Mixer Control (4802DR-132) — overview
of the operational interface when controlling an audio
mixer from the switcher
• Video Server Control (4802DR-133) — overview
of the operational interface when controlling a video
server from the switcher
• CarboNET Installation (4805DR-100) —
installation instructions for the Carbonite PMC
translator.