Ross Graphite Operation Manual page 2

Thank You For Choosing
Ross
You've made a great choice. We expect you will be very
happy with your purchase of Ross Technology.
Our mission is to:
1. Provide a Superior Customer Experience
• offer the best product quality and support
2. Make Cool Practical Technology
• develop great products that customers love
Ross has become well known for the Ross Video Code
of Ethics. It guides our interactions and empowers our
employees. I hope you enjoy reading it below.
If anything at all with your Ross experience does not live
up to your expectations be sure to reach out to us at
solutions@rossvideo.com.
David Ross
CEO, Ross Video
dross@rossvideo.com
Ross Video Code of Ethics
Any company is the sum total of the people that make
things happen. At Ross, our employees are a special
group. Our employees truly care about doing a great job
and delivering a high quality customer experience every
day. This code of ethics hangs on the wall of all Ross
Video locations to guide our behavior:
1. We will always act in our customers' best interest.
2. We will do our best to understand our customers'
requirements.
3. We will not ship crap.
4. We will be great to work with.
5. We will do something extra for our customers, as
an apology, when something big goes wrong and
it's our fault.
6. We will keep our promises.
7. We will treat the competition with respect.
8. We will cooperate with and help other friendly
companies.
9. We will go above and beyond in times of crisis. If
there's no one to authorize the required action in
times of company or customer crisis - do what you
2 • Thank You For Choosing Ross — Graphite Operation Manual (v1.1)
know in your heart is right. (You may rent
helicopters if necessary.)