Questions About Connecting And Disconnecting Devices And Accessing The Internet; What Do I Do If I Can't Connect A Device To The Mobile Hotspot; What Do I Do If I Can't Access The Internet - NETGEAR AirCard 797S User Manual

Questions About Connecting and
Disconnecting Devices and Accessing the
Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can't connect a device to the mobile
hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
• Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
battery back in, and turn your mobile hotspot on.
• Restart your computer.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or Wi-Fi device to connect to your mobile
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.

What do I do if I can't access the Internet?

If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
• Check the display status on the mobile hotspot's LCD screen.
• Make sure that network coverage is available in your area.
• Make sure that your micro SIM card is active and enabled with data services.
• Wait one to two minutes for the mobile hotspot to initialize.
• Confirm that your account is activated and that no other Internet connections are
active.
• Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.
Frequently Asked Questions
AirCard 797S Mobile Hotspot
71 User Manual