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If you are unable to successfully connect your blank monitor to a computer and access
the operating system, skip to step 5.
4. Check drivers, settings, and firmware.
1. Update the drivers on your computer. In particular, pay special attention to
whatever is on the other end of the video cable from your monitor; if it is a
graphics card, update that driver. If it is the motherboard, update that driver. If it
is a USB hub device, update that driver, etc. The best way to update drivers is to
visit the manufacturer's website.
2. Adjust the resolution and refresh rate to the monitor's native settings. If they are
currently set to something the monitor cannot display, it may result in a blank
screen instead. Setting these back to the native settings will fix it.
3. Check for a firmware update. Although most monitors never need (or have) a
firmware update, if one is available for your model, it can be downloaded from
our
download
screen issue.
5. Connect a different device to the monitor.
This determines if the issue is with the monitor or not. (Make sure to use a cable you
know works.)
o
If the monitor works with any other device, then service is not required and the
issue is with the original device. If a firmware update is available for your
monitor on the
the original device.
o
If the monitor doesn't work with any device, visit our
service.
6. Check the monitor's menu for blurry text.
Using the buttons on your monitor, open the settings menu.
If the menu is blurry as well, visit our
Note: If this menu is clear and crisp and is not blurry, service is not required. See the
following steps for possible solutions.
7. Check the resolution and refresh rate setting on the connected device.
The picture will look best when the external device is set to output in the monitor's native
resolution. If the device can also set the refresh rate, matching the monitor's native refresh
rate will also improve performance.
8. Disconnect and securely reconnect the video cable.
In some cases, a defective or loose cable might be causing the issue.
center. In some cases, a firmware update is known to fix a blank
download
center, installing it may help increase compatibility with
Support Center
Support Center
to request service.
to request
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