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Xerox DocuPrint P12 User Manual

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DocuPrint P12
User Guide
602E20580
11/97

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Summary of Contents for Xerox DocuPrint P12

  • Page 1 DocuPrint P12 User Guide 602E20580 11/97...
  • Page 2 ©1997 Xerox Corporation. Xerox®, The Document Company®, the stylized X, and the identifying product names and numbers herein are registered trademarks of Xerox Corporation. Xerox Canada Ltd. is the licensee of all the trademarks. Copyright protection claimed includes all forms and matters of copyrighted material...

  • Page 3: Introduction

    Introduction Thank you for purchasing this laser printer. The Xerox DocuPrint P12 is a desktop laser printer specially designed for the demanding small office and home office users. It uses Adobe which provides all the performance and power you need for your business, small workgroup and personal printing.

  • Page 4: What This Manual Contains

    Chapter 4 Control Panel Explains how the control panel functions and different printer status associate with the LEDs. Chapter 5 Xerox DocuPrint P12 Windows Printer Driver Describes the dialog boxes that appear when you are setting print conditions under the Windows environment.
  • Page 5 Chapter 9 Maintenance Discusses how to handle and use the printer supplies and maintain the printer, and what to do when relocating the printer. Read this chapter before attempting to use the supplies or performing any maintenance. Chapter 10 Troubleshooting Describes procedures to help isolate and solve print quality and printer problems.

  • Page 6: Manual Conventions

    Manual Conventions The following conventions are used throughout this manual: Provides information required to successfully complete an operation or procedure. Cautions you not to overlook the mentioned points. Indicates where to find related information.

  • Page 7: Safety Notes

    Xerox DocuPrint P12. Laser Safety The Xerox DocuPrint P12 complies with safety standards, and is certified as a Class 1 Laser product under the US Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. The printer does not emit hazardous laser radiation.
  • Page 8 The Xerox DocuPrint P12 is exposed to water. Disconnect Device The power cord is the disconnect device for the Xerox DocuPrint P12. It is attached to the back of the machine as a plug-in device. To remove all electrical power from the Xerox DocuPrint P12, disconnect the power cord from the power receptacle.
  • Page 9 - Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
  • Page 10 Improper connection of the grounding conductor can result in electrical shock. Follow warnings and instructions marked on or supplied with the equipment. Locate the Xerox DocuPrint P12 on a solid support surface (not on plush carpet) that has adequate strength to support the weight of the unit.

  • Page 11: Table Of Contents

    Table of Contents Introduction ...i What This Manual Contains...ii Manual Conventions ...iv Safety Notes...v HAPTER NOWING RINTER 1-1 Unpacking ... 2 1-2 Printer Parts ... 3 1-2-1 External view ... 3 1-2-2 Internal view ... 4 1-3 Software... 5 1-4 Installation Requirements ... 6 1-4-1 Printer space requirements ...
  • Page 12 3-2-4 Closing the multi-sheet bypass feeder ... 51 ... 53 ONTROL ANEL 4-1 Control Panel ... 54 4-2 The LEDs ... 55 4-3 Control Panel Button... 62 P12 P HAPTER EROX RINT 5-1 The Printer Driver... 64 5-2 Setup tab... 65 5-2-1 Add/Edit Text Watermark dialogs... 67 5-2-2 Add/Edit Graphics Watermark dialogs ...
  • Page 13 10-4 Servicing your Printer... 159 ... 161 PPENDICES A Specifications ... 162 B Pin Configuration ... 164 ... 165 ARRANTY Hardware Warranty and Product Support for your Xerox Docuprint P12 ... 166 ... 169 NDEX ... 147 • Table of Contents...

  • Page 14: Chapter 1 Knowing Your Printer

    Knowing Your Printer...

  • Page 15: Unpacking

    Unpacking Upon receiving your printer, unpack as follows: Remove the printer from the shipping carton and place it on a flat and stable surface. The printer weighs approximately 26.4 pounds without options or consumable installed. Be careful when removing it from the shipping carton.

  • Page 16: Printer Parts

    Printer Parts This section introduces you to the various parts of your printer. 1-2-1 External view 1 Power cord socket Connect the power cord to this power socket. 2 Power switch Turns the power on or off. 3 Ventilation fan inlet Inlet for the ventilation fan.

  • Page 17: Internal View

    1-2-2 Internal view Warning label Posted on the top of the fuser. The fuser is very hot. Be careful when handling the inside of the printer. Fuser Bonds toner onto the paper. Cleaning brush Use this to clean the mirror. Laser Printer cartridge guide channel Use the color markers on both the left guide channel and the cartridge to correctly guide the Laser Printer cartridge during...

  • Page 18: Software

    Software The Xerox DocuPrint P12 printer comes complete with three diskettes and one CD-ROM containing the software installation programs for the printer. The following is a description of the software you shall get from these installation programs. Xerox DocuPrint P12 Windows Printer Driver...

  • Page 19: Installation Requirements

    1-4-1 Printer space requirements The following illustrations show the standard dimensions and recommended clearances for the Xerox DocuPrint P12. Leave at least the recommended minimum space between the printer and the surrounding walls and furniture for ventilation. Top view...

  • Page 20: Operating Environments

    1-4-2 Operating environments Setting Temperature Relative humidity 15 to 85% (non-condensing) Sunlight Dust 1-4-3 Printer electrical requirements The power requirements for the printer are as follows: Nominal line voltage Nominal line frequency Power consumption Place the printer on a flat and stable surface. Make sure the printer is shielded from the direct air flow of heaters, air conditioners, or humidifiers.

  • Page 21: Interface Cable

    1-4-4 Interface cable The printer is equipped with: The mating connector is an Amphenl connector, part number 57-0360, or equivalent. The maximum length of the cable is 6 feet (2 meters) and must be shielded to meet requirements of emission standards requirements.
  • Page 22 To use the software for installation in a DOS environment, you will need: • A 486SX 25MHz or better personal computer • A 1.44 MB 3.5-inch floppy drive • At least 640 K of RAM • DOS 5.0 or later •...

  • Page 23: Chapter 2 Setting Up

    Setting Up...

  • Page 24: Assembling The Printer

    Assembling the Printer To set up your printer, follow the procedures described below. 1. Install the Laser Printer cartridge 2. Install any optional hardware 3. Connect the power cord 4. Set up the interface cable 5. Install the printer Software 6.

  • Page 25: Installing The Laser Printer Cartridge

    2-1-1 Installing the Laser Printer cartridge Check that the power switch is off. Push the release button to fully open the top cover. • Setting Up...
  • Page 26 Unpack the new Laser Printer cartridge. Save the Laser Printer cartridge package (aluminized bag) in case you need to store the cartridge after removing it, for example, when moving the printer. • Never open the drum shutter to avoid damage to the photosensitive •...
  • Page 27 With one hand, hold the cartridge down on a flat surface. With the other, grasp the end tab of the yellow sealing tape and slowly pull it out. • The tab may break if you pull up instead of straight out. •...

  • Page 28: Connecting Power Cord

    2-1-2 Connecting power cord If you have purchased any optional hardware, make sure you have finished installing it before you come to this section. Make sure the power switch is in the OFF [O] position. Connect one end of the power cord to the socket at the rear of the printer, then plug the other end of the power cord into a grounded power outlet.

  • Page 29: Installing Printer Software

    Installing Printer Software To send print jobs from your PC or workstation to your printer, you have to install the right printer driver on your system. Look for the relevant section below for instructions on the installation of the Printer Driver. •...
  • Page 30 In the File Manager window, select the drive in which you have inserted your diskette. Then double click on SETUP.EXE to run the setup program. This brings you to the setup program. A dialog box as shown below appears. Click Next. 18 •...
  • Page 31 A component selection dialog box as shown below appears. Select the components to install, then click Next. Follow the onscreen instructions to guide you in completing the installation. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient.

  • Page 32: Installing Software In Windows 3.1X (Cd-Rom)

    Installing software in Windows 3.1x (CD-ROM) Insert the CD-ROM and double click on setup.exe in the File Manager window. When the following dialog box appears, select Xerox DocuPrint P12 Printer Software. This brings you to the setup program. A dialog box as shown below appears.
  • Page 33 A component selection dialog box as shown below appears. Select the components to install, then click Next. Follow the onscreen instructions to guide you in completing the installation. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient.

  • Page 34: Installing Software In Windows 95 (Floppy Disk)

    2-2-3 Installing software in Windows 95 (Floppy Disk) In Windows 95, the Xerox DocuPrint P12 supports the following installation paths. Choose any one of them to install the printer driver. During installation, you may have to copy files to your hard disk. The size specified in Required Space may be insufficient.
  • Page 35 Choose Xerox DocuPrint P12 Status Monitor, DOS Utilities, or both, to install these components. Add Printer Double click the My Computer icon. Double click the Printers folder. Double click the Add Printer icon. The Add Printer Wizard will guide you through the installation procedures.

  • Page 36: Installing Software In Windows 95 (Cd-Rom)

    Plug & Play Connect the printer locally to the host PC, then turn on the printer. Start up your PC and Windows 95 will automatically detect the printer via Plug & Play. A dialog box as below appears. Select the second option - “Driver from disk provided by hardware manufacturer”...
  • Page 37 Select Xerox DocuPrint P12 Printer Software. Then follow the onscreen instructions until you reach the following dialog box. • Setting Up...

  • Page 38: Installing Software In Dos Environment

    Click Have Disk. When the Install From Disk dialog box is displayed, click the Browse button. From there, select CD- ROM Drive, followed by \DOCPRNT\WIN95\XCP12.INF to start installing. (ex. d:\win95\disk1\xcp12.Inf) During installation, you may have to copy files to your hard disk. When you are installing the software, it is recommended that you follow the disk space requirements specified below.

  • Page 39: Uninstalling The Software

    2-2-6 Uninstalling the software In Windows 95 To uninstall the printer driver, highlight the Xerox DocuPrint P12 printer icon in the printer group and press Delete. To uninstall the Windows Status Monitor and DOS Utilities, highlight the Xerox DocuPrint P12 1.1 selection in the Add/Remove Program list located in Control Panel and click Add/Remove.

  • Page 40: Testing The Printer

    Test printing After installation, you may want to run a simple test on your printer by printing out documents. Xerox DocuPrint P12 provides three ways for you to test the printer. Before you print, remember to load paper into the paper cassette.

  • Page 41: Switching Off The Printer

    Print settings page via the status monitor Press the Printer Info button on the Maximized Status Monitor Window to access the Printer Info dialog box. Then, click on the Print Settings Page button to print a settings page. Print Demo Page via the status monitor. Click on the Print Demo Page button on the Printer Info dialog box to send the Demo Page to the printer.

  • Page 42: Chapter 3 Print Media

    Print Media...

  • Page 43: Selecting Print Media

    Chapter 3 Paper name Weight RX80 80g/m² RX90 90g/m² FX L 64g/m² FX P 64g/m² FX EP 64g/m² Xerox 4024 DP 75g/m²(20lb) Nekosa 90g/m²(24lb) Xerox 4024 DP 105g/m²(28lb) Hammermill 60g/m²(16lb) Xerox 4024 DP 75g/m²(20lb) Nekosa 90g/m²(24lb) Xerox 4024 DP 75g/m²(20lb) Nekosa 90g/m²(24lb)

  • Page 44: Special Print Media

    (4.4 x 8.8” / 110 x 220mm) 4 x 6” labels, transparencies, or postcards. bypass feeder. multi-sheet bypass feeder. Paper name Xerox 3R96000 (EC) Xerox JE001 (JPN) Xerox 3R2780 (US) 3M Laser Printer Transparencies CG3300 Xerox 3R97408 (EC) Xerox V860 (JPN)

  • Page 45: Print Media To Avoid

    3-1-4 Print media to avoid Use of the following media will lead to paper jams and print quality problems. Even if they meet the paper specifications described earlier, do not use print media that is: • Excessively thick or thin •...

  • Page 46: Storing Print Media

    • Envelopes that: 3-1-5 Storing print media For optimum print quality and printer performance, store print media according to the following guidelines: • Store print media on a flat, stable surface so that it does not curl or bend. • Wrap unused print media tightly.

  • Page 47: Loading Print Media

    Loading Print Media The following table is a guide to the types of paper size supported by each feeder or tray. You may want to study it before you load paper into the various trays. Paper Source/Destination Input 250-sheet Paper cassette Multi-sheet Bypass Feeder (MBF)
  • Page 48 3-2-1 Using the paper cassettes This section gives you step by step instructions on how to load your print media into the 250-sheet paper cassette and the 500-sheet paper cassette (optional). The 250-sheet paper cassette can hold about 250 sheets of plain paper weighing 60g/m transparencies and labels can be loaded too, but not exceeding 50 sheets at a time.
  • Page 49 Press the bottom plate down until it locks into place. Pinch the side guide as illustrated below and slide it to the far right. • Chapter 3...
  • Page 50 For the 250-sheet paper cassette, follow the instructions below: To lengthen the cassette: Slide end guide A out to the desired paper length. Then, align guide B with guide A. Guide B To shorten the cassette, reverse the procedure: Push back guide B, as shown in length.
  • Page 51 For the 500-sheet paper cassette (optional), follow the instructions below: Hold the cassette steady with one hand and use the other hand to raise and unlock the left corner of the end guide. Repeat the action for the right corner of the end guide. Slide the end guide in or out to accommodate the paper size you want to load.
  • Page 52 Insert a stack of papers along the left side of the cassette. Make sure the stack goes under the metal retaining clip and the plastic tabs on the end guides. Paper overloading may cause paper jams. Slide the side guide to the left so that it slightly touches the edge of the paper stack.
  • Page 53 Gently push the paper cassette into the printer until it stops. (a) 250-sheet paper cassette: (b) 500-sheet paper cassette (optional) • Chapter 3...

  • Page 54: Using The Envelope Cassette (Optional)

    3-2-2 Using the Envelope cassette (optional) The envelope cassette can hold envelopes with a weight between 16 and 50lb/ 60 and 190g/m Reach into the pocket on the handle of the cassette and pull the cassette straight out. Do not remove the paper cassette while printing. This may cause paper jams.
  • Page 55 Pinch the side guide and slide it to the far right. While lifting the end guide slightly, slide it to the desired envelope length. Then lower the guide until it locks into place. Use the notches at the bottom of the cassette to set the paper length. •...
  • Page 56 Insert a stack of envelopes along the left side of the cassette, with the print side facing down. Make sure the stack is under the roller and the plastic tabs on the end guides. Envelope overloading may cause paper jams. Slide the side guide to the left so that it slightly touches the edge of the envelope stake.
  • Page 57 Gently push the envelope cassette into the printer until it stops. • Chapter 3...

  • Page 58: Using The Multi-Sheet Bypass Feeder

    Legal 14”, the largest size acceptable, and weighing between 16lb and 50lb/ 60g/m The following table summarizes the print media allowed as well as their stacking height limit. Letter (Xerox 4024DP 20lb) Envelope (Monroe brand Com#10) Transparency (Xerox 3R2780) Label (Xerox 3R4469) The height is measured with the stack of sheets laid, without being touched by hands, on a flat surface.
  • Page 59 Pull the top of the front cover to open it. The multi-sheet bypass feeder drops down automatically. Pull the sliding section toward you until it stops. Pull the gray tab to flip out the last section. • Chapter 3...
  • Page 60 Slide the side guide to the far right. If the print medium is a stack of papers, transparencies or labels, fan them before loading. Then load the print medium, with the print side up, along the left side of the tray until it stops. Make sure the print medium lies against the left side of the tray and under the plastic tab.
  • Page 61 For Envelopes: • Feed the envelopes with the flap-side facing down and short edge • Make sure you do not exceed the 10-envelope capacity of the MBF. Adjust the side guide to the size of the loaded print medium. Make sure the print medium is under the plastic tab on the side guide.

  • Page 62: Closing The Multi-Sheet Bypass Feeder

    3-2-4 Closing the multi-sheet bypass feeder Remove all papers from the multi-sheet bypass feeder. Close the extended tray, then push it in. Close the front cover, together with the multi-sheet bypass feeder, until it clicks into place. • Print Media...
  • Page 63 Control Panel...

  • Page 64: Control Panel

    Control Panel There are five LEDs and a button on the Control Panel. The top most LED is the power indicator. The remaining four LEDs indicate various printer status and errors. The control panel button is used for many purposes, for example, to pause/resume job processing, reset printer parameters, print status page, or show the details of fatal hardware errors.

  • Page 65: Control Panel

    The LEDs The table below describes the possible status of the printer and how the LEDs respond to these status. Online Blink Double blink Blink Double blink Blink The LED responses are defined as follows: Response Blink cycle Blink Double-blink For details on printer status, its cause and (or) solutions, refer to the table on the next page.
  • Page 66 Processing controller hardware is being tested by a diagnostic program. When Xerox DocuPrint P12 enters this status, all LEDs turn on for approximately 1 second then blink for 3 seconds. After this, the printer will begin RAM size checking and clearing the memory, at this time, all LEDs will turn on.
  • Page 67 Printer Status Manual feed Indicates the printer is either waiting for Load print medium onto the paper to be fed from the Multi-sheet Bypass Feeder (MBF), or for the second pass of 2-sided printing. No paper There are two cases: 1.
  • Page 68 Printer Status No paper (continues) Pre-printing This status occurs when the paper size in paper size error a selected cassette is different from the size specified in the current job, the printer waits for loading of paper with the correct size into the cassette selected to print from is either the 250-sheet cassette for the 500-sheet cassette, as these are the only two cassette with size sensing...
  • Page 69 Printer Status Page too If the Auto-continue is checked and the complex/Memory 15 seconds time-out value is expired, the overflow printer continues with the print job. (continues) If the Auto-continue is off or the 15 seconds time-out value has not expired, the printer will suspend all print jobs until the control panel button is pressed.
  • Page 70 Printer Status Lower resolution If the Auto-continue is off or the 15 used (continues) seconds time-out value has not expired, the printer will suspend all jobs until the control panel button is pressed. Job aborted Indicates the printer has canceled the received job in an unexpected situation, such as, expired Wait time-out value in non-volatile RAM or the print manager of...
  • Page 71 Engine Fatal Error (Fan malfunction) Engine Fatal Error (Non- volatile RAM in the printer engine) Controller Fatal Error (Controller malfunction) Controller Fatal Error (Extension RAM) Blink Controller Fatal Error (Network card malfunction (for Xerox DocuPrint P12 Network interface card)) Control Panel •...

  • Page 72: Control Panel Button

    Control Panel Button The control panel button is used for many purposes, for example, to pause/resume job processing, reset printer parameters, print status page, or show the detail of fatal hardware errors. The following table shows the effect of pressing the button under certain conditions and for certain durations.

  • Page 73: Erox Docu Print P12 Printer Driver

    Xerox DocuPrint P12 Printer Driver...

  • Page 74: The Printer Driver

    The Printer Driver Xerox DocuPrint P12 printer driver is offered for Windows 3.1x and Windows 95. There are several ways to access the Printer Driver: • In Windows 95, in the Printers folder, highlight the printer that you want and select Properties from the File menu.

  • Page 75: Setup Tab

    Under this mode, draft copies are printed in gray rather than black. The default is Normal. Watermark Options button Watermarks are text and/or bitmap printed, usually in a lighter tone, on the output page. Click to view the Watermark Options dialog. • DocuPrint P12 Printer Driver...

  • Page 76: Sided Printing Dialog

    Select a watermark to be used in the printout, either from the Text or Graphics groups, or one from each. The preview area on the right will show you how the currently highlighted watermark look like. To delete or change the settings of a currently highlighted watermark, click on the Delete or Edit button respectively.

  • Page 77: Add/Edit Text Watermark Dialogs

    Add/Edit Text Watermark dialogs The Add Text Watermark dialog is displayed when you click the Add button in the Text group. The Edit Text Watermark dialog is displayed when you click the Edit button in the Text group. • DocuPrint P12 Printer Driver...
  • Page 78 Text Displays the watermark text. You can create a new watermark or change the present text by entering text not exceeding 128 characters in these dialogs. The default for Add Text Watermark dialog is Text. Font Allows you to specify the font to be used for the watermark text. You may use the pull-down list to help you in your selection.

  • Page 79: Add/Edit Graphics Watermark Dialogs

    Text box. You can change it otherwise. The name entered should not exceed 16 characters. Browse button Brings up a common file selection dialog where you can browse for a bitmap. Preview area • DocuPrint P12 Printer Driver...
  • Page 80 Darkness Determines the density at which you want the watermark to appear on the printout. Move the slide left or right to adjust the density level. Scale Specify the scale for the bitmap to be placed on the printout. • •...

  • Page 81: 2-Sided Printing Dialog

    Book and Tablet) is unavailable. In this case, a warning dialog pops up and you can cancel the job. printing in the Layout Options dialog and Different paper source for first page. DocuPrint P12 Printer Driver •...

  • Page 82: Paper Source Tab

    Options area This area is enabled when 2-Sided Book or 2-Sided Tablet is selected. • • • To complete 2-sided printing successfully, it is highly recommended that you always print the instruction sheet and display the help messages. Over time, you may want to turn off the help dialogs when you have become confident in printing 2-sided documents.

  • Page 83: Layout Options Dialog

    5-2-4 Layout Options dialog Reduce for N-up printing (4 pages up) Enlarge for Poster (2 x 2 sheets) DocuPrint P12 Printer Driver Preview area Preview area •...
  • Page 84 Normal Prints a document in its normal size. This is also the default setting. Reduce for N-up printing Prints multiple pages, in reduced size, on a single sheet of paper. This enables you to scan multiple pages at a glance and save paper on drafts.

  • Page 85: Booklet Printing Dialog

    • In your document, set margins and fonts as you want them to appear in 5-2-2 2-Sided Printing dialog the booklet, as each page will be one-half as large as the sheet it is printed on. DocuPrint P12 Printer Driver Preview area •...
  • Page 86 • In your Windows Program, select the Booklet paper size you want to • Different Windows programs have different ways to select a paper size. • In order for you to print a booklet size, the application must allow • Chapter 5 use.

  • Page 87: Paper Source Tab

    Vertical tab Different paper source for first page When this is selected, the First Page Source and Other Pages vertical tabs are displayed as shown below. Vertical tabs Source display Source Source display display • DocuPrint P12 Printer Driver...
  • Page 88 Select a paper source from each tab to specify the paper source for the front page and the subsequent pages. Paper source options Allows you to select the default paper source for the print job. The choices available depend on the installed accessories on your printer.
  • Page 89 Regional Settings menu page found in the Control Panel. • Selecting a paper size from the list that starts with “Booklet” (such as Booklet on Letter) activates the P12 Windows Printer Driver Booklet printing feature. For information on this feature, see Booklet Printing in the Setup tab section above.

  • Page 90: Destination Tab

    Destination tab Output settings Allows you to choose to send a print job to the printer or to a file. If Print to file is selected, a Print to File dialog will be displayed during printing. This dialog is a standard Windows dialog. The icon to the left of the radio buttons changes according to the current selection.

  • Page 91: Image Control Tab

    Image entire page as graphic Under this option, the printed output may appear to be a closer match to the screen image than the other modes, but printing is slower. DocuPrint P12 Printer Driver •...
  • Page 92 When you are manually selecting the imaging mode, the graphics to the right of the modes will change according to your selection. Halftone Features Halftoning utilizes minute gray dots to represent a light or dark image area. The options are as follows. •...

  • Page 93: Accessories Tab

    When adding the envelope cassette, the secondary cassette will be automatically added. • Xerox only supports a 16MB SIMM for this option. You can attach 1MB and 4MB, but it is at your own risk. • When the 16MB SIMM is attached, 2.5MB of the attached area is used for program ROM and I/O area.

  • Page 94: Advanced Tab

    Advanced tab Printer Memory This feature ensures that all documents will be printed, even for complex or memory-intensive pages (though at a lower resolution). The default setting is on. Paper Sizes Allows you to determine which paper sizes are displayed in the paper size list box in both the Paper Source tab and in the applications.

  • Page 95: Printer Administration Dialog

    The default is On. 5-7-1 Printer Administration dialog Jam recovery This option enables the printer to reserve its memory in order to reprint a job that has jammed. The default is Off. • DocuPrint P12 Printer Driver...
  • Page 96 Wait time-out Valid values ranges from 5 to 300 seconds or off. The default is 200 seconds. This setting determines the length of time the printer will wait for data. While waiting, the printer will preserve any partially-received job, and no new job will be accepted on the other input ports. Partial jobs can be printed by pressing the printer’s control panel button.

  • Page 97: Precautions & Limitations

    Collate is not enabled. To enable it, press Setup button from Print dialog. Collate is enabled once the driver screen is shown. If you have specified N-up, 2-sided, and first page only watermark during multiple copying, the printer will not be able to function properly. DocuPrint P12 Printer Driver •...

  • Page 98: Erox Docu Print P12 Status Monitor

    Xerox DocuPrint P12 Status Monitor...

  • Page 99: The Status Monitor

    It provides many of the printer functions traditionally associated with the printer’s physical control panel. Below is a description of some of its functions. Different levels of status for Xerox DocuPrint P12 printer provided by the Status Monitor. •...

  • Page 100: Views Of Status Monitor

    Pause Pauses the printer (available only when bi- directional connection is present.) Resume Resumes from a pause or off-line state (only bi- directional) Reset Causes the printer to reset (only bi-directional) DocuPrint P12 Status Monitor Maximize button Text area •...
  • Page 101 Icon Ready Off-line Busy For some PCs, when printer is not switched on, an Add paper status will be indicated. Printer menu The Printer menu pops up at a click in this area. Double-clicking it brings up the driver setup dialog for the current default printer. The current default printer is highlighted and indicated by a dot at the right side of the menu.

  • Page 102: Icon View (Windows 3.1X Only)

    The text below the icon is a concise summary of the printer status. The icon text is determined by the current printer status. Clicking this icon brings up the control menu. It works the same as the one in Mini-window. DocuPrint P12 Status Monitor •...

  • Page 103: Taskbar View (Windows 95 Only)

    6-2-3 Taskbar view (Windows 95 only) The taskbar view of the Status Monitor provides a compact representation of the current printer status in the user’s Windows 95 task bar. The text on this taskbar button is a concise summary of the present printer status.

  • Page 104: General Tab

    When the printer is unable to receive a “End of File” signal, it will remain at Reset state until the Wait Time-out value expires. In such cases, resetting the printer can be time consuming. DocuPrint P12 Status Monitor •...
  • Page 105 Printer Info button Clicking this button brings up the Printer Info dialog (as displayed below). The amount of printer information shown will vary depending on whether the printer has bi-directional communication enabled. If a non-PrintGear printer is the default printer, this button will disappear.

  • Page 106: Change Printer Tab

    Windows. Status area Reports the status of the currently highlighted printer. A status icon and one-line status summary is given. The indication of this icon and text is the same as the Mini-window. DocuPrint P12 Status Monitor •...

  • Page 107: Alerts Tab

    Alerts tab In this tab, you can control how the Status Monitor will alert you to changes in printer and job status. Alert Me When... You can select when you want the Status Monitor to alert you. The options are My job starts to print, My job is printing, My job is finished and There is a problem printing.
  • Page 108 You can press the Test button to hear the sound alert that is currently selected. The default is On with Female voice. Restore Defaults Click to restore all settings of the Alerts tab to their default value. DocuPrint P12 Status Monitor •...

  • Page 109: Preferences Tab

    Preferences tab The Preference tab provides you with some control over how the Status Monitor is displayed and how it starts up. Minimized Status Display Choose either Display as mini-window or Display in Taskbar/Display as icon to determine how you want the Status Monitor to be displayed when it is minimized.

  • Page 110: Dos Utilities

    DOS Utilities...

  • Page 111: Dos Control Panel

    DOS Control Panel To run the DOS Control Panel utility, type XC12CP at the DOS prompt C:\ and press the Enter key. The DOS control panel allows you to: 7-1-1 Main menu When the utility is first opened, the Main menu screen is displayed. From this main menu, you can access the following sub-menus by simply using the arrow keys on your keyboard to select the sub-menu you want and pressing Enter to confirm the selection.

  • Page 112: Control Printing Menu

    7-1-2 Control printing menu This menu allows the user to pause and resume the printer, to reset the printer, and to eject a page from the printer. Pause printing command Select this command to halt a print job. This option will not be displayed if your printer does not have a bi-directional connection.

  • Page 113: Change Printer Settings

    7-1-3 Change printer settings The settings in this menu allow you to change some internal printer settings. Adobe Memory Booster This setting allows you to turn Adobe Memory Booster on or off. Activating Adobe Memory Booster triples the printer’s memory, which enables your printer to process complex pages with more ease.
  • Page 114 Auto-continue When auto-continue is enabled, the printer automatically resumes printing after auto-continuable errors. Horizontal offset This setting adjusts your printing position left or right on your print media. The valid values range from -127 to +127 with default set at Vertical offset This settings allows you to adjust the printing position up or down on your print media.

  • Page 115: Change Laserjet Iip Emulation Settings

    7-1-4 Change LaserJet IIP emulation settings This menu allows you to change PCL settings in the printer. These settings are provided for compatibility with PCL 4.5, a printer language implemented in the HP LaserJet IIP. Any of these values may be overridden by a PCL-producing application or driver.
  • Page 116 Paper Source Allows you to set the default paper source for PCL jobs. Valid options are Main cassette (250-sheet paper cassette), Manual feed (MBF), Secondary cassette (500-sheet paper cassette), or Envelope cassette. The default is Main cassette. Paper size Allows you to set the default paper size for PCL jobs. Valid options are Letter, Legal, A4, Executive, B5, Com 10, Monarch, C5, DL, Legal 13 or Japanese Postcard.

  • Page 117: Print Sample Pages Menu

    7-1-5 Print sample pages menu Printer settings page Select this command to print the printer settings page. PCL font page Select this command to print a page listing the PCL internal fonts found in the printer. Return to Main Menu Select this command to display the Main Menu.

  • Page 118: Change Status Monitor Settings Menu

    7-1-6 Change status monitor settings menu This set of settings pertain to the operation of the DOS TSR. Audible warnings Specify whether you want a warning tone to be sounded by the TSR when there is a printer error or when the printer is waiting for you to feed paper.

  • Page 119: Change Printer Port

    7-1-7 Change printer port This menu lets you select a different port to view. Printer settings will be sent to this port and the status queries will be reported from this port. Printer Port This field lets you specify the port to which the printer is connected. The valid options are LPT1, LPT2, LPT3, or LPT4.

  • Page 120: Dos Status Monitor

    The DOS Status Monitor is a memory-resident (TSR) program that can pop up in DOS programs giving you real-time feedback on Xerox DocuPrint P12 status as well as enabling you to pause/continue printing, reset the printer, or eject a page. The amount of status information displayed depends on whether the bi-directional communication with the printer is enabled.

  • Page 121: Unloading The Status Monitor

    R - Resets Printer Pressing R sends a Reset command to the printer, to remove all data and download fonts from the printer memory. This option will not be appear on the DOS Status Monitor if no bi-directional connection exists. E - Ejects page Pressing E sends a command to the printer to eject a page.

  • Page 122: Chapter 8 Printer Options

    Printer Options...

  • Page 123: Options

    Options You can enhance the capability of your printer by using the options listed below. Contact your sales representative to order the optional features. Listed below are options that you can choose for your printer. Option 500-sheet feeder & This paper deck is purchased together with the cassette 500-sheet paper cassette.

  • Page 124: Sheet Feeder

    500 – Sheet Feeder This feeder is essential when you are using either a 500-sheet paper cassette or an envelope cassette. 8-2-1 Installing the 500 – Sheet Feeder Turn off the power, unplug the power cord from the wall outlet and from the printer.
  • Page 125 Make sure the printer is fully seated on the feeder. Fasten the two feeder joints on the rear of the printer as shown below. Always fasten the feeder joints securely. • Chapter 8...
  • Page 126 Remove the 250-sheet standard cassette completely, then pull the 500-sheet cassette until the two feeder joint areas on the front of the printer are clearly visible. Fasten the two feeder joints onto the front of the printer as shown below. Always fasten the feeder joints securely.
  • Page 127 Push back the 500-sheet paper cassette and re-insert the 250- sheet paper cassette. Finally, plug the power cord back into the printer as well as the wall outlet, then turn on the power. Always remove the optional feeder before lifting the printer. See the next section on how to remove the paper feeder.

  • Page 128: Removing The 500 - Sheet Feeder

    8-2-2 Removing the 500 – sheet feeder Turn off the power, unplug the power cord from the wall outlet and from the printer. While pinching the two feeder joints as shown below, unfasten them from the rear of the printer. Remove the 250-sheet standard cassette completely, then pull out the 500-sheet cassette until the two feeder joint areas on the front of the printer are clearly visible.
  • Page 129 While pinching the two feeder joints as shown below, unfasten them from the front of the printer. Push back the 500-sheet paper cassette and re-insert the 250- sheet paper cassette. Lift the printer up and away from the paper feeder. •...

  • Page 130: Installing The Network Interface Card

    Installing the Network Interface Card Use the following procedure to install the network interface card. Refer to Network Interface Card User Guide for details on how to use Network Interface Card. Turn the printer off. Failure to turn off the printer before working with its internal components can result in electric shock.
  • Page 131 At the back of the printer, use a screw driver to loosen the thumb screws that fasten the side cover with a screw driver. Grip the panel as shown and lift the panel off the notches, and pull it up and outward as shown in the diagram. •...
  • Page 132 Slide the side cover off. Remove the interface cover. • Printer Options...
  • Page 133 Connect the connector cable to the network interface card. Connect the other side of the connector cable to the control board. • Chapter 8...
  • Page 134 Use the supplied screws to secure the network interface card to the interface plate. Reinstall the side cover as follows: Slide the side cover back on the printer until it clicks into place. At the back of the printer, tighten the thumb screws that fasten the side cover.
  • Page 135 Close the top cover and push the paper tray back in. Connect the power cord to the back of the printer. Connect the other end of the power cord to a grounded wall outlet. Switch on the printer. • Chapter 8...

  • Page 136: Memory Kit (16Mb)

    Memory Kit (16MB) 8-4-1 SIMM module configuration The printer supports one DRAM SIMM module of the following configuration: if you encounter errors such as Memory Overflow, Lower resolution used, Page too complex error, it is recommended to add additional memory kit. •...

  • Page 137: Installing A Simm

    8-4-2 Installing a SIMM SIMM and controller boards are sensitive to static electricity. Before installing a SIMM, discharge static electricity from your body by touching a metal object, such as the metal back plate on any device plugged into a grounded power source.
  • Page 138 At the back of the printer, loosen the thumb screws that fasten the side cover with a screwdriver. Grip the panel as shown and lift the panel off the notches, and pull it up and outward as shown in the diagram. Slide the side cover off.
  • Page 139 Locate the SIMM socket as shown in the diagram. Install the DRAM SIMM in this socket. Hold the SIMM with the notch on the left. Insert the SIMM into the socket at a 45 degree angle. • Chapter 8...
  • Page 140 While pressing the SIMM into the socket, rotate the SIMM upward until the clips at both end of the socket snap into place to hold it. Verify that the SIMM is correctly and securely installed in the socket with both dips in place. Reinstall the side cover as follows: Slide the side cover back on the printer until it clicks into place.

  • Page 141: Installing The Face-Up Tray

    Installing the face-up tray The face-up tray can hold up to 20 sheets of standard paper. Printed sheets come out with the printed side facing up. Insert the three tabs on the face-up tray into the openings on the rear end of the printer. •...

  • Page 142: Chapter 9 Maintenance

    Maintenance...

  • Page 143: Laser Printer Cartridge

    Laser Printer Cartridge The Laser Printer cartridge contains a photosensitive drum and toner. Damage to the cartridge can affect print quality, so observe the following precautions and handling procedures to keep the Laser Printer cartridge in good condition. 9-1-1 Handling the Laser Printer cartridge •...

  • Page 144: Redistributing The Toner

    • Do not store the Laser Printer cartridge: 9-1-3 Redistributing the toner When the toner is low, you can first try to redistribute the toner by the following procedures before replacing it. Press the Power switch to the [O] position to turn off the printer. Then disconnect the power cord from the wall outlet and from the printer.
  • Page 145 Hold the Laser Printer cartridge as shown below and shake it seven to eight times to free the toner. Hold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use the color markers both on the left guide channel and the cartridge for correct alignment with the cartridge.

  • Page 146: Replacing The Laser Printer Cartridge

    9-1-4 Replacing the Laser Printer cartridge An Laser Printer cartridge is capable of printing more than 6,000 A4 or letter size pages with a coverage of 5% of the page at the density level set at the factory. However, if you routinely print graphics or text that covers more than 5% of the page, the toner in your Laser Printer cartridge may run out sooner.
  • Page 147 Grasp the Laser Printer cartridge inside as shown below, and remove it by pulling it upward. Store the used Laser Printer cartridge away in an empty box or the original package. • Do not touch the internal parts of the printer. •...
  • Page 148 • Never open the drum shutter to avoid damage to the photosensitive drum. • Do not expose the Laser Printer cartridge to direct sunlight or strong room light. • Complete the installation procedure for the Laser Printer cartridge as quickly as possible to avoid damaging the cartridge. Hold the Laser Printer cartridge as shown below and shake it seven to eight times to free the toner.
  • Page 149 Hold the Laser Printer cartridge as shown below and insert it fully into the guide channels until it clicks into place. Use the color markers on both the left guide channel and the cartridge for correct alignment with the cartridge. Close the top cover.

  • Page 150: Cleaning The Printer

    Cleaning the Printer Your printer is designed to be virtually maintenance-free. Therefore, only minimal cleaning is required. To clean the outer surface of the printer, use a dry, soft cloth to wipe off any dust or stains. If the surface becomes very dirty, wipe it with a cloth moistened in dilute neutral detergent and well-rung out.

  • Page 151: Relocating The Printer

    Relocating the Printer If you are going to bring the printer for servicing or if you are relocating your printer, you should remove all accessories and external options attached to the printer. The procedure described below instructs you on the removal of accessories.
  • Page 152 Grasp the Laser Printer cartridge inside as shown below, and remove it by pulling it upward. Store the used Laser Printer cartridge away in an empty box or in the original package. • Do not touch the internal parts of the printer. Close the top cover.
  • Page 153 Disconnect the power cord from the socket on the rear of the printer. Flip to close the small extension and push the large extension back into the face up tray. • Chapter 9...
  • Page 154 Detach the face-up tray from the rear of the printer. Pack this printer and its accessories into the original boxes. • Maintenance...

  • Page 155: Chapter 10 Troubleshooting

    Troubleshooting...

  • Page 156: Clearing Paper Jams

    10-1 Clearing Paper Jams When a paper jam occurs, the Error LED will turn on with the Paper LED blinking. The most common causes of paper jams are: • The paper tray width guide is not set properly. Ensure that the paper tray width guide is adjusted against the paper so that the papers feed into the printer correctly.

  • Page 157: Jam Before Reaching Laser Printer Cartridge

    10-1-1 Jam before reaching Laser Printer cartridge Open the top cover and remove the Laser Printer cartridge. Look for a sheet of paper protruding approximately 1 to 1 1/2 inches from underneath the movable metal plate. Hold the plate up while you firmly but carefully pull the sheet of paper out of the printer.

  • Page 158: Jam After Leaving Laser Printer Cartridge

    Open the paper cassettes and remove any jammed or partially fed paper. If the paper was fed from the multi-sheet bypass feeder, remove all of the paper from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. Reload the multi-sheet bypass feeder tray.
  • Page 159 The fuser is very hot. Do not touch the fuser. Read and obey the warning label that is attached to the fuser. Firmly but carefully pull the sheet of paper out of the fuser and out of the printer. Reinstall the Laser Printer cartridge. Close the top cover.

  • Page 160: Jam At The Paper Exit

    If the paper was fed from the multi-sheet bypass feeder, remove all papers from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. Reload the multi-sheet bypass feeder tray. Close the paper cassettes and resume printing. 10-1-3 Jam at the paper exit If the face-up tray is installed, remove it so that you can access the printer exit opening.
  • Page 161 Reinstall the face-up tray. Open the paper cassettes and remove any jammed or partially fed paper. If paper was fed from the multi-sheet bypass feeder, remove all papers from the multi-sheet bypass feeder tray, including any jammed or partially fed paper. Reload the multi-sheet bypass feeder tray.

  • Page 162: Print Quality Problems

    10-2 Print Quality Problems If you encounter the following printing problems, follow the recommended action in the table. If the problem persists, call an authorized service representative for assistance. Possible Description Faded print The print media is moist. The Laser Printer cartridge is damaged.
  • Page 163 Repetitive defects The paper path is dirty. The Laser Printer cartridge is damaged. Character voids The print media is moist. The print media is outside the recommended specification. The Laser Printer cartridge is damaged. Toner smears when The print media is rubbed moist.
  • Page 164 Blank page The sealing tape of the Laser Printer cartridge is not pulled out. The print fed two or more sheets at a time. The Laser Printer cartridge is out of toner. The Laser Printer cartridge is damaged. The printer power supply has failed.
  • Page 165 Wrinkling or blurring The print media is outside the recommended specification. The print media is moist. Damaged print media was loaded into the cassette. The print media was loaded incorrectly. Vertical deletions The Laser Printer cartridge is low on toner. The Laser Printer cartridge is damaged.

  • Page 166: Other Problems

    10-3 Other Problems If the problems mentioned below occur, take the recommended actions. The top cover will not shut. Remove and reinstall the Laser Printer cartridge. If your printer still does not work, turn off the power, unplug the power cord, then call for service.

  • Page 167: Servicing Your Printer

    In the USA and Canada Should you be unable to resolve a problem after using the Problem Solving sections of this manual, place a call to the Xerox Customer Support Center at: 1 – 800 – TEAM – XRX (1 – 800 – 832 – 6979) The Customer Support Representative can solve many problems over the phone.

  • Page 168: Appendices

    Appendices Appendices...

  • Page 169: A Specifications

    Nominal line voltage Nominal line frequency Power consumption Communication Interfaces (auto switching) • Appendix A Specifications DocuPrint P12 Desktop Type Electro-reprographic system Laser beam scanning 60MHz Adobe PrintGear ASIC 20MHz Motorola 68EC00 co- processor Adobe PrintGear PCL4.5 (HP Laser Jet IIP) Emulator...
  • Page 170 Operating temperature Operating humidity Usable paper sizes Paper weight Paper capacity Specifications DocuPrint P12 600 x 600 dots per inch 11.5 pages per minute (Simplex/A4 size) 49.5 dB(A) (during operation) 5°C to 35°C 15% to 85% RH (non-condensing during operation)

  • Page 171: B Pin Configuration

    Pin Configuration The signal name for each pin is listed in the following table. STROBE (input) DATA 1 (Input) DATA 2 (Input) DATA 3 (Input) DATA 4 (Input) DATA 5 (Input) DATA 6 (Input) DATA 7 (Input) DATA 8 (Input) ACK (Output) active low BUSY (Output) Paper Error (Output)

  • Page 172: Warranty

    Warranty Warranty...

  • Page 173: Hardware Warranty And Product Support For Your Xerox Docuprint P12

    Xerox Docuprint P12 Three Year Limited Hardware Warranty Xerox warrants that if you are not satisfied with the performance of the Xerox DocuPrint P12 that this warranty statement accompanies, at your option and upon your request, Xerox will replace or repair it at any time within three (3) years after your purchase.
  • Page 174 Xerox Service Access Center. Replacement of the drum/toner cartridge and other supplies are customer maintenance responsibilities and are not covered by this warranty. This limited warranty, provided by Xerox, is only for units purchased and used in the United States and Canada.

  • Page 175: Index

    Index Index • Index...

  • Page 176: Index

    Unpacking... 2 DocuPrint P12 cartridge guide channel location ... See page 4 DocuPrint P12: ... 5, 6, 20, 22, 23, 25, 27, 28, 56, 61, 63, 64, 89, 90, 111, 162, 163, 166 DOS Control Panel... 5, 102 DOS Status Monitor ... 5, 111, 112 DOS Utilities ...
  • Page 177 indications...28, 54, 55, 56, 61, 148 location ... See page 54 responses ...55, 61 Loading Print Media ...36, 78, 79 Main menu ...102 Maintenance...133 malfunction... See Hardware Malfunction Memory Kit ...114, 127 Memory Kit (16MB) ...114, 127 network interface card...28, 114, 121, 124, Online LED...28 location ...
  • Page 178 Watermark Options ... 65, 69 Watermark Options dialog ... 65, 69 Windows Status Monitor ... 5, 27 Xerox ... 5, 6, 20, 22, 23, 25, 27, 28, 32, 33, 47, 56, 61, 63, 64, 83, 89, 90, 111, 159, 166,...

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