Appendix 2: Terms Of Warranty - Kesla proG 20 Manual

APPENDIX 2: TERMS OF WARRANTY

Kesla Oyj guarantees that the products they sell are free of defects and provides the
following warranty for any problems that might appear in workmanship or materials:
1. The warranty period is valid starting from the day the product is installed and covers only
new products sold to their first owner.
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For truck- and stationary installed loaders the warranty period is 2000 working
hours or 12 months. The main components of the timber loader frame structure such
as the boom, stabilizers and slew mechanism are warranted for 24 months from the
date of delivery from factory.
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For forest machine cranes and harvester heads the warranty period is 2000 working
hours or 12 months.
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For chippers the warranty period is 1000 working hours or 12 months.
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For tractor-mounted timber trailers and loaders the warranty period is 12 months from
the date of delivery to the customer. However, the warranty is valid max. 18 months
from the date of delivery from the Kesla factory.
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For spare parts the warranty period is 6 months from the date of purchase.
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Kesla shall supply spare parts, produced by Kesla, for a period of ten (10) years,
after the manufacturing of the Product has been stopped.
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Warranty will be void when either working hours or calendar time of warranty period
is filled.
2. Repair work under warranty is done during normal business hours only by Kesla Oyj
factory authorized repair workshops or by Kesla Oyj authorized service repairman working
according to their standard working schedule.
3. Kesla Oyj reserves the right to approve and authorize any part or work claimed under
warranty.
4. The warranty stipulates that crane installation registration records to be properly filled out
and returned to Kesla Oyj within 30 days of installation. The registration record contains
the assurance that the new owner/user has been familiarized with the instruction manual.
In order for the warranty to be valid the bill of delivery for loaders/trailers and the initial
registration documents for harvester heads must be returned to Kesla Oyj. Furthermore
the warranty requires first service to be carried out on cranes within 30 days of initial
active use.
5. Reimbursement applications for repair work must be filled out by the buyer or the
authorized service repair workshop and returned to Kesla Oyj within 30 days from the date
of damage. Damaged parts should be marked with both the customer's and machinery's
information and may be requested to be returned to Kesla Oyj for inspection. Kesla Oyj will
bear the cost of normal shipping charges for the returned parts if the matter has been
agreed on in advance with Keslas warranty handling personnel. The warranty period for
the exchanged part is valid to the end of the original warranty of the machine.
6. In case the warranty demand concerns a faulty part that has been taken apart from a
Kesla product, it can be replaced with a similar functioning part free of charge by Kesla
Oyj spare parts warehouse, at an authorized service workshop or by Kesla Oyj authorized
service repairmen. The warranty covers defects arising in raw material, structure or
manufacturing. The defected part will be replaced with a new or reconditioned part from
Kesla Oyj.
GRAPPLES – USER MANUAL 19