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IOT Gateway
■ Error Code Lists for Gateway
Error code
G1
The continuous offline time of gateway is more than 15 minutes.
G2
The continuous offline time of gateway is more than 4 hours.
G3
Local link is disconnected.
※ Note: The gateway error code is displayed on the Ecoer Smart Service App.
G1/G2: The continuous offline time of gateway is too long.
1.Error definition
G1: The continuous offline time of gateway is more than 15 minutes.
G2: The continuous offline time of gateway is more than 4 hours.
2.Possible causes
■ Outdoor unit(ODU) is power off.
■ Cable between gateway and ODU main control board is loose or open.
■ Damaged gateway.
G3: Local link is disconnected.
1.Error definition
G3: Local link is disconnected.
2.Possible causes
■ Damaged gateway.
■ Damaged ODU main control board.
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
ODU power supply is turned on?
Connection cable is loose or
open?
Replace a new gateway.
Replace the gateway and the problem is
disappeared.
Replace the ODU main control board
Description
No
Yes
Yes
No
No
Turn on the power supply.
Reconnect the cable.
Yes
Normal
5/5
02.2018
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