Troubleshooting (Faq) - Asus ROG STRIX XG17AHPE User Manual

3.3

Troubleshooting (FAQ)

Problem
Power LED is not ON
The power LED lights blue
and there is no screen image
Screen image is too light or
dark
Screen image bounces or a
wave pattern is present in the
image
Screen image has color
defects (white does not look
white)
The monitor automatically
turns off
ASUS USB Type-C Monitor XG17AHPE
Possible Solution
• Check if the Type-C and HDMI port connected
to source of signal.
• Check if the signal source is ON.
• Connect to the ASUS adapter and check if the
battery is low; if so, charge the battery before
using it.
• Press the button to check if the monitor is
in the ON mode.
• Check Power Indicator function in main
menu OSD. Select "ON" to turn on power
LED.
• Check if the monitor and the computer are in
the ON mode.
• Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
Gaming Monitor and the computer.
• Inspect the signal cable and make sure none
of the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
• Adjust the Brightness settings via the button.
• Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
Gaming Monitor and the computer.
• Move electrical devices that may cause
electrical interference.
• Inspect the USB Type-C and HDMI cable
and make sure that none of the pins are
bent.
• The monitor automatically turns off when the
battery power is zero. Please connect to the
ASUS adapter and check if the battery is low;
if so, charge the battery before using it.
• Please check if the source of signal went
into sleep mode. The monitor automatically
turns off after the signal source slept for
more than 15 seconds to save power
consumption.
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