Fault Or Breakdown - Bosch WORCESTER Greenstar HIU User Instructions

Fault or breakdown

7 Fault or breakdown
If you believe there is an problem with your central heating and
hot water supply, in the first instance it is advised to contact
your local warden/site agent/contractor, to ensure there are no
faults with either the district heating supply, centralised heat
source, external electrical components or any other of the
household services to the HIU.
Basic checks
Some items to check before placing a call are:-
• Is the electrical power switched on to the HIU?
• Is the external programmer calling for heat?
• Is the cold water main turned on?
• Is the heat network for the building operating (do your
neighbours have heat)?
Details of your local contact should be available below.
Local warden/site agent/contractor engineer
If a fault or breakdown occurs, contact the local warden/site
agent/contractor engineer.
Local warden/site agent/contractor engineer details
Engineer name:
Company
Name:
Company
address:
Telephone:
Email:
Table 6
10
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester,
Bosch Group.
Specialist service engineers are available to attend a
breakdown occurring on this appliance.
Invoices for attendance and repair work
carried out on this appliance by any third party
will not be accepted.
• No charge will be made for parts and/or labour providing:
The appliance fault is found and the appliance is within the
guarantee period. Reasonable evidence of this must be
supplied on request. i.e. the Commissioning Checklist.
• A call-out charge will be made where:
– The appliance is outside the guarantee period.
– Our Field Service Engineer finds no fault with the
appliance.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
No appliance fault is found on over 30% of all
service calls.
▶ In the case of a suspected fault, refer to the
basic checks earlier in this section.
In the event of a appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123
9339. Your advisor will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be
from 1 - 3 working days (excluding weekends and bank
holidays) for priority breakdown situations (no hot water and/
or heating).
Greenstar HIU – 6 720 810 422 (2015/05)