Warranty; Garantie - Bowers & Wilkins CCM362 Custom Installation

English
Warranty
Bowers & Wilkins products are designed and manufactured to the
highest quality standards. However, ff somethng does go wrong with
the product, B&W Group Ltd. and rts naoonal d1stnbutOfS warrant free
of charge labour (exclusions may
apply)
and replacement parts in any
country S8N9d
by
an official Bowers
&
Wilkins d1Stnbutor.
Ths warranty complements arry national or reglOnal
legal
obligations
of dealers or natlOnal d1stnbutOfS and does not affect
your
statutory
rights
as
a customer. Some reglOnal legal obligat,ons outside the
control of B&W Group Ltd. may reduce the
soope
or time of the terms
outlined below. In particular:
• Special warranty terms apply ,n the Russian Federat,on.
•
Spec,fic import regulatioos apply
Ill
Brazli.
• See acfiacent colurm for
specific
warranty instructioos that apply in
Australia
Please contact the relevant nallOnai distributor for detaJls.
Terms and Conditions
This warranty·
1 IS
valid only for products purchased from an authonsed Bowers &
Wilkins retaJler or
dealer.
2 IS valid from the date of purchase for a penod of
five years
for
passive loudspeakers and
two
years for
powemd
loudspeakers,
electronics and headphones, except that exclusions apply
in
certoo countnes
,n
lone wrth natlOnal
law.
Please
consult
the Bowers
&
Wilkins distributor In your C01X1try for detailed
information.
3
IS
llmrted to the repwr of the equ,pment. Nerther transportation,
nor any other costs, nor any nsk for removal, transportat,on and
installation of products
IS
COll8rad by th1S warranty.
4
1s only valid for the or1ginal
C/Ml8/.
It
IS
not lransferable.
5 wiu not be appl,cable
in
cases
other than defects
in
matenals EWld/
or woo1<lnanship at the time of purchase and will not be applicable:
• lor deterioration of component parts, the nature of
which IS
to becorna
worn or depleted wrth use,
such
as battenes
and
headphone
ear
pads.
b for damages caused by lncorract installat,on, comection
or
packJng,
c
for damages caused
by
any use other than
COITect
use
described In the user manual, negligence, modificat,ons, or use
of parts that are not made or authorised by B&W Group Ltd.,
d
for damages
caused by
faulty or unsutable anc,llary equipment,
e for damages caused
by
accidents, Nghtn1ng, water, fire heat,
war, public disturbances or arry other
cause
beyond
the
reasonable control of B&W Group Ltd. and rts appo,nted
dlStnbutOfS,
for products whose serial number has been altemct, deleted,
removed or
made
meg1ble,
g ff repwrs or modlficatioos have been executed
by
an
unauthorised person.
How to claim
repairs
under warranty
Should you have any concerns regarding the pertormance of your
product, please use the following procecj\xe:
You can find
an
contact details
by
cticking on 'Contact Bowers
& Wilkins' at the bottom of the home page of our web srte
and
selectriO
the
appropnate country
2 Our representative WIii discuss your c:oncems. tt It
IS
found
necessary to retum the product for repel', you may be g,ven a
Return Merchandise Authorisation. You should not retum the
product wrthout this authonsat,on, ff given.
To validate your warranty, you wil need to produce the original sales
IOVOIC8 or other proof of ownership and date of purchase.
Australia
Warranty Information
In addition to other rights and
remedies available
to
COOS\.m8rS
at law,
this product
comes wrth a defect warranty
by
Convoy International
Ply Umited ('Convoy').
Addmss:
Tel:
Email:
Locked Bag 970, Botarry N&N 1455
1800817787
serviceOoonvoy.com.au
The warranty is for the benefit of the original purchaser only. Convoy
will repwr,
replace
or refund (Convoy's choice) for any defect that
IS
reported to Convoy within the warranty penod stated on the
packaging or in documentation accompanying this product. ~ more
than one
penod IS
stated then the longer penod
appil8S.
tt no
period
IS
stated then 2 years
appil8S.
"'1y reference to 'kfetime'
mear,s
the
lesser of the Met1111e of the ong,naJ purchaser or the penod the original
purchaser owns the product.
This warranty
IS
not transferable and 1s limted to defects that
anse
in
the course of normal domestic use or installat,on Defects
MSl"9
from
mlSuse,
neglect or improper
care,
ftuctuation in current, lncooect
software upgrade, incooect assembly or installation, alteration,
modification or
unauthorised
repair
are
not covered. Cebinetl)
marl<s or damage
and
products
with
defaced serial numbers are not
covered.
Our goods come wrth guarantees that cannot be excluded
under the
Australtan Consumer Law. You are en~tled to a replacement
or refund for a major failure and compensat,on for arry other
reasonably foreseeable loss or damage. You are also entrtled lo have
the goods repaired or replaced d the goods f8JI to be of acceptable
quality
and
the failure does not amount to a maior fa,IUre.
In order to claim under the warranty, supply your proof of purchase
documents with the make, model, serial number, date and plaCe
of
purchase
of your Item to Convoy and deliver your Item to the
Authorised SeMce Centre nominated
by Convoy
in response lo
yourcla,m,
You must
bear
any delivery or other expense incurred in
making
yourcla,m.
Brand Category Warran1y Period
Pass,ve
Loudspeakers
5 Years
Active
Loudspeakers
finduding
2 Years
Bowers &
subwoofer and
Wilkins
Wlfllless
MUSIC Systems)
Headphones 2Years
Accessol1es
1 Year
Fran~ais
Garantie
Les
produts Bowers
&
Wilkins sont
convus
et fabriques salon les
normes de
qualite
les plus
elevees.
Cependant,
au cas
ou
=
aunez
a
constater un souci quelconque
avec
vo1re produit, B&W Group Ltd
et
ses
distnbuteurs nationaux s'engagent
a
prendre en charge
graturtement sa reml88 en stat • pieces et mains-d'ClllM8 , (des
exclus,ons peuvent toutefoo s'apptiquer) et cela dans tous les pays
ql.i d1sposent d'un distnbuteur official Bowers & Wil<lns.
Cetta garant,e v,ent en ~ t des obl,gatioos )Uod,ques
regionales ou nationales des concessionnalres ou d1stnbuteurs et
n'affecte pas vos drolts statutaJres en tant que client. Certaines
obl,gatioos legales ou reg1onales echappant au contrOle de
B&W Group Ltd peuvent toutefOIS rt\duire la
portee
OU
le temps
necessa,re
pour appl,q,.Jer les d1sposit,ons decntes cH:lessous
En
particufier :
• des
cond1tJons
de garant,es particutieres s'appliquent pour la
Fedt\rat,on de Russ,e.
• des reglementations specifiques s'appliquent
a
!'importation au
Brasil.
Veuillez s'i
'IOUS
plalt contacter le d!stnbuteur national de la marque
pour plus de det8ils
Termes et Conditions
Cetta garant,e
1 est
valable urnquement pour les produts achetes par
l'intermed1aire d'un revendeur ou dlStributeu, Bowers & Wikins.
2 est valable
a
partir de la date d'achat et pour
une
penode de
clnq ans pour les enceirrtes
acoustlques passjVes
et deux ans
pour
les ence,ntes acoust,ques et ca,ssons de graves actrls,
les electroriques et les casques, sauf au cas
ou
des exclusions
s'appliquera,ent dans certains pays et conformement aux
regles
en
v,gueur. Consulter volre d,stnbuteur local Bowers
&
Wilklns dans
votre pays pour
9\IOit
des Informations
plus detailloos.
3 est
limrtee a
la reparat,on de l'equ,pement. Notarm,ent : le
transport, l'enlevement ou l'installat,on des produits, ne sont
pas
couverts
par la garantie.
4 est unquement
valable pour le
propootaire d'ongine.
Be
n'est
pas
transfl!rable.
5 ne
sera
applicable que pour des defauts de mat6rlaux et/ou
de fabricat,on eXistant
au
moment de l'achat.
La
garantie ne
s'appliquera pas :
a
pour la deterioration de composants qui par nature
se
degradent
a
l'usage
comme
les piles et 1es oreollettes de
casque.
b pour les dommages causes par
une
mauvaise
installation.
conne,oon
OU
emballage,
c pour les dommages causes par un usage autre que ceux
decnts dans le
manual
d'Utilsat,on, dans le cas de negligences,
de modificat,ons, ou d'utiisat,on conpnte d'elements qui na
son! pas con<;US
OU
autorises par B&W Group ltd,
d pour les c1ommages causes par des equipements aUXll,a,res
inedaptes ou defectueux,
e pour les dommages causes
par
les accidents, la foudre, 1·eau,
la chalelx d'un 1noend1e, la
guerre, des
troubles pubflcs ou
toute autre
cause
qui sont hors du domaine de contrOle de
B&W Group Ltd et
ses
dlStnbut"'-'S agrees,
pour 1es produits dont le
runero
de ser1e a ate modifle, efface,
enleve
OU
rendu illStlle,
g ., des
rnparatiorlS ou des modlficat,ons ont
ate
executees par
une
persome
non
autorisee.
Comment demander des reparations sous garantie
Si
'IOUS
avez des doutes ou des problemes de performances avec
votre
produit,
veudlez s'i vous plait utj,ser
la
procedure su,vante:
Vous
pourrez
trouver toutes
nos
coordonnees en cloquant
sur
"Contacter Bowers &
Wti:>s" au bas de la page d'accuei de notre
srte web et en selecbomant le pays
appropne.
2
Notre
representant
discutera avec
=
de vos
pr6occupations
S'i estime
n<lcesseire
de nous retOLfTler
le
produit
pour
r6paration,
YOUS poum,z aJors recevoor
une
autonsatlon de retour de
marchandises. Vous ne devez
pas
nous retoumer le prodL.it sans
avoir eu cette autonsation.
Pour vailder volre garantie, YOUS auez besoln de fourrw la lecture
de vente
onginale
ou toute autre
preuve
de proprlete,
a,ns, que
la
date d'achat.