Whistler LASER/RADAR DETECTOR Owner's Manual page 15

WARRANTY INFORMATION
When returning a unit for service under warranty, follow these instructions:
1. Ship both the control panel and antenna (CAUTION: DO NOT
CUT WIRES when removing the antenna as this will void the
warranty.) in the original carton or in a suitable sturdy equivalent, fully
insured, with return receipt requested to:
Whistler Repair Dept.
1201 North Dixieland Road
Rogers, AR. 72756
Please allow 3 weeks turnaround time.
IMPORTANT: Whistler will not assume responsibility for loss or
damage incurred in shipping. Therefore, please ship your unit
insured with return receipt requested. COD's will not be accepted.
2. Include with your unit the following information, clearly printed:
• Your name and street address (for shipping via UPS), a daytime
telephone number and e-mail address if applicable. (No P .O.
Box please.)
• A detailed description of the problem (e.g., "Unit performs
self-test but does not respond to radar").
• A copy of your dated store receipt or bill of sale.
3. Be certain your unit is returned with its serial number.
For reference, please write your unit' s serial number in
the following spaces:
Antenna S/N ________________________________________
Control Panel S/N ____________________________________
Laser Receiver S/N____________________________________.
Units without serial numbers are not covered under warranty.
IMPORTANT:
To validate that your unit is within the warranty period,
make sure you keep a copy of your dated store receipt. You may register
your warranty online at www.whistlergroup.com, however, for warranty
verification purposes, a copy of your dated store receipt must accompany
any unit sent in for warranty work.
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WARRANTY INFORMATION
Service Out Of Warranty
Units will be repaired at "out of warranty" service rates when:
• The unit's original warranty has expired.
• A dated store receipt is not supplied.
• The unit has been returned without its serial number.
• The unit has been abused, modified, installed
improperly, or had its housing removed.
The minimum out of warranty service fee for your Whistler detector is $55.00
(U.S.). If you require out of warranty service, please return your unit as outlined
in the section "Service Under Warranty" along with a certified check or
money order for $55.00. Payment may also be made by MasterCard, VISA or
American Express; personal checks are not accepted.
In the event repairs cannot be covered by the minimum $55.00 service fee,
you will be contacted by a Whistler technical service specialist who will outline
options available to you. If you elect not to have your unit repaired, it will be
returned to you and your repair fee will be refunded. CODs will not be
accepted! Therefore, please ship your unit insured with return receipt
requested.
IMPORTANT: When returning your unit for service, be certain to include a
daytime telephone number and an e-mail address (if applicable).
Customer Service
If you have questions concerning the operation of your Whistler detector, or
require service during or after the warranty period, please call:
Customer Service at:
1-800-531-0004
Representatives are available to answer your questions
Monday - Friday
8:00 a.m. to 5:00 p.m (CT). or visit the FAQ's at
www.whistlergroup.com
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