10. Troubleshooting - Bowers & Wilkins Zeppelin Wireless Quick Start Manual

5. Operating Zeppelin Wireless
To increase or decrease volume, use the Zeppelin
Wireless volume + or – buttons respectively. A single
press will step the volume change incrementally or
press and hold to ramp the volume more quickly. If
no audio is playing when the volume reaches either
its maximum or minimum level Zeppelin Wireless will
provide audible feedback.
To play or pause stream playback, press the play/
pause button.
To select the next track, press the play/pause button
twice in quick succession. To select the previous
track, press the play/pause button three times in
quick sucession.
Note: Play, pause, next and previous functions do
not operate on AUX input signals.
In normal use there is no need to manage the power
of Zeppelin Wireless. The speaker will automatically
enter sleep if left idle for 20 minutes. The indicator
will illuminate dim red while in sleep. Zeppelin
Wireless will remain connected to the network and to
any paired Bluetooth devices within range. Zeppelin
Wireless can be woken from sleep by streaming,
connecting an AUX input, pressing the power,
volume +/- or play/pause buttons or making a new
Bluetooth connection.
To put Zeppelin Wireless into standby, press and
hold the Power button.
Note: In standby, Zeppelin Wireless will disconnect
from the network and any paired Bluetooth devices.
It can only be switched on by pressing the power
button or inserting an AUX input plug.
Note: Pressing the Bluetooth or AUX source buttons
will have no effect as both are dim and inactive when
in sleep.
6. Zeppelin Wireless Indicators
The Zeppelin Wireless indicator uses different
colours and illumination patterns to indicate different
operational states. These are listed in Diagram 4.
7. Zeppelin Wireless Reset Function
Note: Zeppelin Wireless will disconnect from the
network and forget all paired Bluetooth devices
when reset.
Zeppelin Wireless has a pinhole reset button located
on its rear connection panel. The reset button is
illustrated in Diagram 5. To return Zeppelin Wireless
to its default settings, connect its power cable and
switch it on by pressing the power button. Use a
straightened paperclip or pen to press and hold the
reset button for 6 seconds until the indicator flashes
white, reset is then underway. When the reset is
complete Zeppelin Wireless will power up in network
connection mode.
8. Zeppelin Wireless Firmware Update
Updated firmware may from time to time be
available for the Zeppelin Wireless. Firmware update
notification, download and installation is managed
using Bowers & WIlkins Control. Carefully follow the
firmware update instructions provided by the app.
9. Cleaning Zeppelin Wireless
Use a clothes brush or damp a cloth with water
to clean the grille cloth. Wipe other surfaces with
a clean lint-free or microfibre cloth. Avoid cleaning
products that can be abrasive, or contain acid, alkali
or anti-bacterial agents.
Indicator
Off
Pulse red
Dim red
Pulse green
Green
Orange
Pulse orange
Flash red
Flash white
White
Bluetooth Indicator
Dim blue
Flash blue
Blue
AUX Indicator
Off
Dim white
White
Diagram 4
Indicators
Diagram 5
Reset

10. Troubleshooting

If you need help troubleshooting a specific problem,
or simply have a question you would like answered,
please initially consult the Zeppelin Wireless support
section of the Bowers & Wilkins website:
www.bowers-wilkins.com
Operational State
Standby
Start-up from standby or sleep
Sleep
Waiting for network setup
Normal operation with Bluetooth, A irPlay or
Spotify Connect streaming. (indicator will flash
green when full volume is reached)
Operating (AUX or Bluetooth inputs) with no network
settings. (indicator will flash orange when full volume
is reached)
Operating (AUX or Bluetooth inputs) with network
settings but no network connection
Error - visit the Zeppelin Wireless support pages of
our website
Reset underway
Firmware update underway
Operational State
Bluetooth disconnected
Pairing mode
Bluetooth connected
Operational State
AUX input disconnected
AUX source connected
AUX source active
6