Troubleshooting - Whirlpool LOAD-SENSING W10330946A User Instructions

First try the solutions suggested here or visit our website and reference FAQs (Frequently
Noisy
Is the load balanced and the washer level?
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should be balanced and not tightly packed. The washer must
be level. The front feet should be properly installed and the
jam nuts tightened. Reset the rear leveling legs (if needed).
See "Installation Instructions."
Did you completely remove the yellow shipping strap
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with shipping pins? See "Installation Instructions."
Are the gears engaging after the drain and before spin, or
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is the upper part of agitator clicking during wash? These
are normal washer noises.
Leaking
Check the following:
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Are the fill hoses tight?
Are the fill hose washers properly seated?
Is the drain hose installed? See "Installation Instructions."
Is the sink or drain clogged?
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able to handle 17 gal. (64 L.) of water per minute.
Is water deflecting off the tub ring or the load?
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the tub before starting the washer. The wash load should
be balanced and not tightly packed. The fill or spray rinses
can bounce off the load. The washer must be level. The front
feet should be properly installed and the jam nuts tightened.
Reset the rear leveling legs (if needed). See "Installation
Instructions."
Check household plumbing for leaks.
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Water level seems too low
Auto load sensing may use less water than you would
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expect. This is normal and provides good fabric care.
Does the water level seem too low, or does the washer
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appear to not fill completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.
Water level seems too high
Did you open the lid or stop the washer while the washer
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was filling to begin the wash? This will interrupt the sensing
feature and cause the washer to stop filling. Closing the lid
will resume fill, but the washer will add additional water to
compensate for any additional load items that might have
been added to the basket.
Did you open the lid after washing started or during the
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rinse? The washer will fill to the highest water level once the
lid is closed.
8

TROUbLESHOOTING

Asked Questions) to possibly avoid the cost of a service call.
In U.S.A. www.whirlpool.com/help
The wash load
Sink and standpipe must be
Center
Dispensers clogged or bleach leaking
Did you follow the manufacturer's directions when adding
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fabric softener to the dispenser? Measure detergent and
fabric softener. Slowly pour into the dispensers. Wipe up all
spills. Dilute fabric softener in the fabric softener dispenser.
Periodically clean the dispensers.
Did you put powdered color-safe bleach into the liquid
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chlorine bleach dispenser? Add powdered color-safe
bleach directly to the basket.
Washer won't run, fill, rinse, or agitate; washer stops
Is the power cord plugged into a grounded 3 prong
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outlet? Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?
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cord.
Is the indicator on the Timer knob properly lined up with
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a cycle? Turn the Timer knob to the right slightly and pull
knob out to start.
Are the water inlet valve screens clogged?
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water and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water,
and check for leaks.
Are both the hot and cold water faucets turned on?
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Turn on the water.
Is the water inlet hose kinked?
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Do not use an extension
Turn off the
Straighten the hoses.