Testing For Network Connectivity; Troubleshooting Software - Ultra electronics HYPERSPIKE HS-14 RAHD Operation And Maintenance Manual

DO NOT connect the Power/Data cable to the HS-14 RAHD if AC Voltage is not present in
accordance with the provided pinout.

7.2. Testing for Network Connectivity

The HS-14 RAHD is pre-configured to accept an IP Address from a DHCP server. Check to see that
the DHCP server on your network has issued an address to the HS-14 RAHD. If you don't know how
to do this, contact your network manager.
Once the IP address of the HS-14 RAHD has been identified, attempt to ping the device from another
computer on the network. If repeated attempts to ping the device fail, your network may not be
configured properly.

7.3. Troubleshooting Software

If you are experiencing issues when connecting to an HS-14 RAHD, the following
troubleshooting plan may help to resolve your problems.
Case 1: Indicator light (Next to the device name) is Red
• Verify the device is not already being accessed by another user.
• Ensure the IP address listed when clicking on the Device Settings "gear" icon, as
shown in Figure 5-1, is the correct address. If you are unaware of the IP address,
consult your Network Manager. If the address is wrong, remove the improperly
configured device as described in Section 5.4.
• Power Cycle the unit.
Copyright © "RSB Group", Moscow, Krzhizhanovskogo str., 14/2
90169A-MAN-HS14RAHD
HyperSpike
Figure 7.1-1 Power/Data Cable Pinout
33
®
HS-14 RAHD Operation and Maintenance Manual
Pin Function
G Eth, RJ-45 Pin 1. Wh/Org
H Eth, RJ-45 Pin 2. Org
J Eth, RJ-45 Pin 3. Wh/Gr
K Eth, RJ-45 Pin 6. Gr
R Eth, RJ-45 Pin 5. Wh/Blu
S Eth, RJ-45 Pin 4. Blu
T Eth, RJ-45 Pin 7. Wh/Brn
U Eth, RJ-45 Pin 8. Brn
c 120VAC Hot/Hot 1
d 120VAC Hot/Hot 1
f AC Gnd
g AC Gnd
h 120VAC Neu/Hot 2
k 120VAC Neu/Hot 2
n Chassis Ground
p Chassis Ground
All Others RESERVED
Rev A