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If you need service or assistance, we suggest
you follow these five steps:
1. Before calling for assistance...
3. If you need servicti...
Performance
problems
often result from little things
you can find and fix yourself without tmls of any kind.
If electrfclty
goes off:
Learn how long power
will be off by calling
the
power company.
l
If service is to be interrupted
24 hours or less, keep
freezer closed. Most food will stay frozen.
l
If service is to be interrupted
longer than 24 hours,
do this:
1.
Remove all unfrozen food and store in a frozen
food locker
OR...
2. Place 2 Ibs. (0.9 kg] of dry ice in freezer for every
cu. ft. of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry ice IS avail-
able, use or can perishable
food at once.
l
The length of time food will stay frozen depends
on
several factors. For instance: a full freezerwill
remain
cold longer than a freezer partially
filled. And a
freezer full of meat
will stay cold
longer
than a
freezer filled with baked
goods. Also, if the food still
contarns ice crystals, it may be safely refrozen, al-
though the quality and flavor may be affected.
Use
this food as soon as convenient.
If the condition
of
the food is poor or is in any way questionable.
it is
wise to dispose of it.
If freezer stops running:
l
Check
to see if power
cord is plugged
into the
outlet.
l
Check fuse box or circuit breaker.
l
Check electric
company
for a power failure.
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Be sure Temperature
Control is turned ON.
If compressor
seems to run too long:
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Check to see that condenser,
located
on back of
freezer, is free of dust and lint.
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On hot summer days or if room is hot, compressor
will
run longer to provide the correct amount of cooling.
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If large amounts
of unfrozen food have been put
into the freezer, compressor
will run longer.
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Check
to see that there is enough
air circulation
space above
and in back of the freezer.
2. lf you need assistance?..
Call Whlrlpool
COOL-LINE@ service
asslst-
ante
telephone
number.
Dial free from any-
where In the U.S.:
l-800-253-1301
and talk with one of our trained Consultants, The Con-
sultant can instruct you in how to obtain satisfactory
operation
from your appliance
or, if service is neces-
sary, recommend
a qualified
service
company
in
your area.
10
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-CARE
-
Service
Companies
1 7%zif/$f[E 1 EEi2/qEg
States.
To
TECH-CARE service in your area, call our COOL-LINE
service assistance
telephone
number [see Step 2) or
look in your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-
SERVICE
6 REPAIR
OR
MAJOR-
REPAIRING
6 PARTS
WHIRLPOOL
APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple . .
. . .
999.9999
123 Maple
. .
. 999-9939
OR
WASHING
MACHINES.
DRYERS
6 IRONERS-SERVIClkG
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE
SERVICE
SERVICE
COMPANIES
XY.7 SERVICE CO
123 Maple
999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number
(see Step 2) and
talk
with one of our
Consultants,
or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000 US-33, North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number,
serial number,
date
of purchase,
and a
complete
description
of the problem.
This informa-
tion is needed
in order to better
respond
to your
request for assistance.
5. If you need FSP"
replacement parts?..
FSP is a registered trademark
of Whirlpool Corpora-
tion for quality
parts. Look for this symbol of quality
whenever
you need
a replacement
part for your
Whirlpool
appliance.
FSP replacement
parts will fit
right and work right, because
they are made to the
same exacting
specifications
used to build every new
Whirlpool appliance.
To locate FSP replacement
parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE serv-
ice assistance
number in Step 2.
*If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This information
is
needed
in order to better respond to your request for
assistance.
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