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If you need service or assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often
result from little things
you can find and fix yourself
without
tools of any kind
If your refrigerator
will not operate:
l
Is the power
supply
cord
plugged
into a live circurt
with the proper
voltage?
[See page
4 1
l
Have you checked
your home's
main fuses or crrcurt
breaker
box?
l
Is the Refrigerator
Control
turned
ON?
If there is a rattling
or jingling
noise, or other un-
familiar
sounds:
l
Is something
on top or behind
the refrrgerator
mak-
ing noise when
the refrigerator
is running?
l
New
features
on your
new
refrigerator
make
new
sounds
You may
be hearing
air flowing
from
the
fans, timer
clrcks
for the defrosting
cycle,
defrost
water
draining
into the defrost
pan
If your ice maker
will not operate:
l
Has the freezer
had enough
time to get cold?
With a
new refrigerator,
this might
take overnight
l
Is the signal
arm ON
in the down
positron?
l
Is the water
valve
turned
on7 Is water
getting
to the
ice maker?
If there is water
in the defrost
pan:
l
In hot, muggy
weather,
this is normal
The pan
can
even be half full Make
sure the refrigerator
is level so
the pan
doesn't
overflow.
If the lights are not working:
l
Have you checked
your home's
main fuses or crrcuit
breaker
box7
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
[See page
4.)
If a bulb is burned
out:
l
See instructions
for changing
light bulbson
page
7
Use appliance
bulbs
only
If the motor
seems to run too much:
l
Is the condenser,
behind
the base grille, free of dust
and
lint?
l
On hot days, or if the room
IS warm,
the motor
natu-
rally runs longer
l
If the door
has been
opened
a lot. or If a large
amount
of food
has been
put in, the motor
will run
longer
to cool
down
the Interior.
Remember:
Motor
running
time
depends
on drf-
ferent
things:
number
of door
openings,
amount
of
food
stored,
temperature
of the room,
setting
of the
controls.
And. your new refrigerator
may be larger
than your
old one so it has more space
to be cooled.
It also has
a regular
freezer
instead
of a frozen
food
compart-
ment. All this means
better
refrrgeratron
and
may re-
quire
more
running
time than your old one.
2. If you need assistance*...
Call Whirlpool
COOL-LINE@ service
assistance
telephone
number.
Dial free from:
Continental
U.S.
. . . . . . . . . . . . . (800)
253-1301
Michigan
. . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska
& Hawaii
. . . . . . . . . . . . (800) 253-1121
and talk with one of our trained
Consultants.
The Con-
sultant
can
instruct
you in how to obtain
satisfactory
operatron
from your appliance
or, if sewice
is neces-
sary, recommend
a qualified
service
company
in
your area.
3.
If you need service*...
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-CARE
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the
produci
warranty
and
provide
after-warranty
service,
anywhere
in the United
States.
To locate
TECH-
CARE sewice
in your area,
call our COOL-LINE
sewice
assrstance
telephone
number
[see Step 21 or look in
your telephone
directory
Yellow
Pages
under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-SERVICE
6 REPAIR
MAJOR-
REPAIRING
L PARTS
OR
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISE0
TECH-CARE SERVICE
SERVICE
COMPA
N/ES
SERVICE
COMPANIES
XU SERVICE CO
XYZ SERVICE CO
123 Maple
999.9999
123 Maple.
. .
. .
. 999-9999
OR
WASHING
MACtilNES.DRYERS
6 IRONERS-SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE
SERVICE
SERVICE
COMPANlES
XYZ SERVICE CO
123 Maple
999.9999
4. If you have a problem*...
Call
our COOL-LINE
sewice
assistance
telephone
number
[see Step 2) and talk with one of our Consul-
tants, or If you prefer,
write to
Mr Robert
Stanley
Drvrsron Vice President
Whirlpool
Corporation
2000 US-33, North
Benton
Harbor,
Ml 43022
*If you
must call
or write,
please
provide:
model
number,
serial number,
date
of purchase,
and a com-
plete
desc :rrption
of the problem.
This information
is
need ed In order
to better
respond
to your request
for
assistance.
0
FSP
d
FSP IS o reglslered
trademark
of Whirlpool
Corporation
for quality
ports
Look for this symbol
of quality
whenever
you need
CI replacemenl
pad
for your Whirlpool
appliance
FSP replacement
parts
WIII (11 rlghl
and
work
rlght.
because
they ore
made
lo the some
exacting
specifications
used
lo butId
every
new
Whirlpool
appliance
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