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Problem
The air conditioner is not tilted to the outside.
Water drips indoors.
• For proper water disposal, make sure the air conditioner slants slightly
Moisture removed from air and drains into base pan.
Water collects in
• This is normal for a short period in areas with little humidity; normal for a
base pan.
Dirty air filter - air restricted.
• Clean air filter.
Air conditioner turns
on and off rapidly.
Outside temperature extremely hot.
• Refer to installation instructions or check with installer.
Air movement sound.
• This is normal. If too loud, set to lower FAN Speed.
Noise when unit is
cooling.
Window vibration - poor installation.
• Refer to installation instructions or check with installer.
Set temperature too low.
Room too cold.
• Increase set temperature.
Air conditioner is turned off.
Can't connect the LG
• Turn the air conditioner on.
ThinQ App. to the air
Wireless router is turned off.
conditioner.
• Turn the router on.
The Wi-Fi router is too far from the air conditioner.
• Move the router closer to the air conditioner or purchase and install a Wi-Fi
The air conditioner is
not connecting to the
You do not have permission to use the router or it is incompatible.
Wi-Fi.
• Make sure you are selecting the correct wireless router from the list. The
Possible Causes & Corrective Action
from the cabinet front to the rear.
longer period in very humid areas.
repeater (signal booster).
router must be set to 2.4 GHz.
TROUBLESHOOTING
21
EN
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