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If you need service or help we
suggest you follow these three steps:
1
BEFORE YOU CALL
l
FOR SERVICE*:
If either oven does not seem to be operat-
ing properly,
check
the following
before
calling
for service.
If nothlng
operates:
. Is the oven correctly
wired to a live circuit
with the proper
voltage?
(See Installation
Instructlons.)
l
Have you checked
the main fuse or circuit
breaker
box?
If the microwave
oven will not run:
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Is the timer set?
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Is the door firmly closed
and latched?
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Did you touch START?
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Did you follow the directions
exactly?
If microwave
cooking
times seem too long:
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Is the electric
supply
to your home low or
lower than normal?
Your electric
company
can tell you if the line voltage
is low.
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Is the Cook Power at the recommended
setting?
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Are you allowing
for more time when cook-
ing more food at one time?
If the display
shows a time counting
down
but the oven is not cooking...
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Is the Hold indicator
light on?
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Is the Minute Timer and no Cook Cycle
indi-
cator light on?
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Is the oven door closed
completely?
If the microwave
oven turns off too soon or
not soon enough
when using the probe:
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Is at least l/3 of the probe
in the food?
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Is the probe
tip in the center
of the food?
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Is the probe
touching
bone or fat?
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Have you allowed
roasts to stand for a few
minutes after cooking?
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Is the probe
plugged
tightly
into its socket?
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Is the Cook Power set where it should
be?
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Is the Meal Sensor
Probe Control
set at the
end temperature
you want?
If the lower oven will not operate:
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Is the Oven Selector
turned to a setting
(BAKE or BROIL, but not TIMED BAKE]?
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Is the Oven Temperature
Control turned
to a
temperature
setting?
If the Self-Cleaning
cycle
will not operate:
l
Are the Oven Selector
and the Oven Tem-
perature
Control
set to "CLEAN?"
l
Does the Start Time Dial show the correct
time of day?
l
Is the Stop Time Dial set ahead
to the time
you want the cleaning
cycle
to stop?
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Is the Lock Lever all the way to the right?
[The Clean
Light will come
on.)
*Tmk
If cooking
results aren't
what you expect:
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Is the oven level?
l
Are you using pans recommended
in the
Cooking
Guide?
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If baking,
have you allowed
1% to 2 inches
(4-5 cm) on all sides of the pans for air
circulation?
l
Does the oven temperature
seem too low or
too high? See page
23, "Adjusting
the oven
temperature
control."
l
Have you preheated
the oven as the recipe
calls for?
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Are the pans the size called
for in the
recipe?
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Are you following
a tested recipe
from a
reliable
source?
See the Cooking
Guide
for more information
on cooking
problems
and how to solve them.
2
l
IF YOU NEED SERVICE*:
If your WHIRLPOOL'
appliance
ever needs
service
anywhere
in the United States, help is
just a phone
call
away...to
your
nearest
Whirlpool
franchised
TECH-CARE'
service
representative.
Whirlpool
maintains
a nationwide
network
of franchised
TECH-CARE service
companies
to fulfill your warranty
and provide
after-war-
ranty service
and maintenance
to keep
your
WHIRLPOOL appliance
in peak
condition.
You'll find your nearest
TECH-CARE service
company
listed in your local
telephone
book
Yellow
Pages
under
APPLIANCES - HOUSE-
HOLD - MAJOR -SERVICE
AND REPAIR. Should
you
not find
a listing,
dial
the
Whirlpool
COOL-LINE ' service
assistance
toll-free
tele-
phone
number:
Continental
U.S. . . . . Dial (800) 253-1301
In Michigan
. . . . . . . . . Dial (800) 632-2243
Alaska
and Hawaii
. Dial (800) 253-l 121
31
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