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Requesting
Assistance
or
Service
Before calling for assistance or service, please check "Troubleshooting"
on pages 45-46. It
may save you the cost of a service call. If you still need help, follow the instructions
below.
1. If you need assistance*
. . .
Call our toll-free telephone number.
Ea
Dial toll-free from
w
anywhere in the U.S.A.:
1-800-44-ROPER
(l-800-447-6737)
and talk with one of our
trained consultants.
The consultant can
instruct you in how to obtain satisfactory
operation from your appliance or, if service
is necessary, recommend a qualified
service company in your area.
For further information, write to:
Mr. William Clark
Consumer Assistance
Representative
Roper Brand Appliances
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need
service*
. . .
Contact the dealer from whom you pur-
&I
chased the appliance or the
authorized servicer in your
SERVICE
area. For help finding an
authorized servicer in your
area, call our toll-free tele-
phone number in Step 1.
3. If you are not satisfied
with
how
the problem
was solved
. . .
l
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is
a
group of independent
consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Roper Brand
Appliance warrantor have failed to resolve
your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance's complete model
and serial numbers, and the purchase date. (See page 3.) This information will help us
respond properly to your request.
47
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