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If you need service or assistance, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance
problems
often result from little things
you can find and fix yourself without tools of any kind.
It electricity
goes off:
Learn how long power
will be off by calling
the
power company.
l
If service is to be interrupted
24 hours or less, keep
freezer closed. Most food will stay frozen.
l
If service is to be interrupted
longer than 24 hours,
do this:
1.
Remove all unfrozen food and store in a frozen
food locker,
OR...
2. Place 2 Ibs. (0.9 kg) of dry ice in freezer for every
cu. f-t of freezer space. This will keep frozen foods
for 2 to 4 days, Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry ice is avarl-
able, use or can perishable
food at once.
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The length of time food will stay frozen depends
on
several factors. For instance: a full freezer will remain
cold longer than a freezer patiially
filled. And a
freezer full of meat will stay cold
longer
than a
freezer filled with baked
goods. Also, if the food still
contains
ice crystals, it may be safely refrozen, al-
though the quality and flavor may be affected.
Use
this food as soon as convenient,
If the condition
of
the food is poor or is in any way questionable,
it is
wise to dispose of it.
It freezer stops running:
l
Check
to see if power
cord is plugged
into the
outlet.
l
Check fuse box or circuit breaker.
l
Check electric
company
for a power failure.
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Be sure Temperature
Control is turned ON.
It motor seems to run too long
On
hot summer days or if room is hot, motor will run
longer to provide
correct amount of coorng.
It freezer feels warm
During normal
operating
conditions
the freezer
transfers heat removed
from food packages
and air
space
to the outside room air The freezer cabinet
may feel warm.
If frost bullds up on the trim strip around top of
cabinet
1.
Check the fit of the lid to make sure it is sealing. With
the lid closed, press down firmly on the edges or at
the center of the lid. This pressure will cause the
flexible
lid to fit flat against the cabinet
and seal.
2. Do not open or close the lid by grasping
a corner
Use the handle.
2. If you need assistance*...
Call Whirlpool COOL-LINE@service assistance
telephone
number. Dial free from:
Continental
U.S. . . . . . . . . . . . (800) 253-1301
Michigan
. . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii
. . . . . . . . . . (800) 253-l 121
and talk with one of our trained
Consultants.
The
Consultant
can instruct you in how to obtain satisfac-
tory operation
from your appliance
or, if service
is
necessary, recommend
a qualified
service company
in your area.
3. lf you need service*...
Whirlpool
has a na-
tionwide
network
of
franchised
TECH-CARE '
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service,
anywhere
in the United
States.
To
locate
TECH-CARE service in your area, call our COOL-LINE
service assistance
telephone
number (see Step 2) or
look in your telephone
directory
Yellow Pages under
APPLIANCES
- HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-SERVICE
8 REPAIR
MAJOR-REPAIRING
h PARTS
OR
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISEDTECH-CARE
SERVICE
FRANCHISED TECH-CARE
SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZSERVICE CO
123 Maple
999-9999
123 Maple
999-9999
OR
WASHING
MACHINES,
DRYERS
6 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 MaDIe
999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number
(see Step 2) and
talk
with one of our
Consultants,
or if you prefer, write to:
Mr Stephen E. Upton
Senior Vice President
Whirlpool Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number.
serial number,
date
of purchase,
and a
complete
description
of the problem.
This informa-
tion is needed
in order to better
respond
to your
reauest for assistance.
7
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