Whirlpool DU8500XT Series Use & Care Manual page 14

If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance... 3. Lf you need service*...
Performance problems often result from little
things you canfind and fix yourself without tools
of any kind
If your dishwasher will not run, or stops during
a cycle:
l
Is the door tightly closed and securely
latched?
l
Has the cycle been correctly set?
l
Is the water turned on?
l
Have you checked your home's main fuses or
circuit breaker box?
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE' Serv-
ice Companies.
TECH-CARE service
technicians are
trained to fulfill the
product warranty
[ FRANCHISED SERVICE
' and provide after-
warranty service,
l
Is the dishwasher wired into a live circuit with
the proper voltage?
l
If the motor has stopped because of an over-
load, it will automatically reset itself within a
few minutes. If the motor does not start, call for
service.
If your dishwasher seems to run too long:
l
Are you using POTS & PANS Cycle? The dish-
washer may be waiting for the water to heat.
l
Is your household water temperature set too
low? Low water temperature settings will
cause longer dishwasher operating times.
If water remains in the dishwasher:
l
Has the cycle completed?
l
A small amount of remaining water is normal
l
Is drain air gap clogged?
If detergent remains in the covered detergent
cup:
l
Is the bottom rack in backwards? (The rack
bumpers should be at the front.]
l
Is the dishwasher detergent fresh and dry with-
out lumps?
l
Is the cycle completed?
If you hear grinding, grating, crunching, buzz-
ing sounds:
. A hard object has probably entered the
POWER CLEAN Module. The sound should
stop when the object is ground up.
2. If you need assistance?..
Call Whirlpool COOL-LINE" service as-
sistance telephone number. Dial free from
anywhere in the U.S.:
1-800-2531301
and talk with one of our trained consultants, The
consultant can instruct you in how to obtain sat-
isfactory operation from your appliance or, if
SerViCe
is necessary, recommend a qualified
service company in your area.
14
anywhere in the United States. To locate TECH-
CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step
2) or look in your telephone directory Yellow
Pages under:
APPLIANCES HOUSEHOLD - ELECTRICAL APPLIANCES -
MAJOR SERVICE & REPAIR MAJOR. REPAIRING A PARTS
OR
WASHING MACHINES, DRYERS
L IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISE0 TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999-9999
4. If you have a problem?..
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of
our consultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
5. If you need FSP"
replacement parts%.
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this sym-
bol of quality whenever you need a replace-
ment part for your Whirlpool appliance. FSP re-
placement parts will fit right and work right,
because they are made to the same exacting
specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool
COOL-LINE service assistance number in Step 2.
'If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This in-
formation is needed in order to better respond
to your request for assistance.