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If You Need Service Or Assistance
We suggest you follow
these five steps:
1. Before calling
for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher
will not run, or stops
during
a cycle:
l
Is the door tightly closed and securely latched?
l
Has the cycle been correctly set?
. Is the water turned on?
l
Have you checked your home's main fuses or
circuit breaker box?
l
Is the dishwasher wired into a live circuit with the
proper voltage?
l
If the motor has stopped because of an overload,
it will automatically
reset itself within a few min-
utes. If the motor does not start, call for service.
If dishwasher
won't fill:
l
Is overflow protector stuck in "up" position?
Overflow protector should move up and down
freely. Press down to release.
If water remains
in the dishwasher:
l
Has the cycle completed?
l
A small amount of remaining water is normal.
l
Is drain air gap clogged?
If detergent
remains
in the covered
detergent
cup:
l
Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
l
Is the dishwasher detergent fresh and dry
without lumps?
l
Is the cycle completed?
If white
residue
appears
on front of access
panel:
l
Is more detergent being used than needed? See
page 9 for recommended
amounts of detergent.
l
Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and eliminate
build-up.
2. If you need assistance?..
Call Whirlpool
COOL-LINE'"'
service
assistance
telephone
number.
Dial free
from anywhere
in the U.S.:
l-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
3. If you need service*...
-2
Whirlpool has a nationwide
whi,til
01
5~ network of authorized
WhirlpoolSM service com-
SERVrCE panies. Whirlpool service
technicians are trained to
fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the authorized Whirlpool service com-
pany in your area, call our COOL-LINE@ service
assistance telephone number (see Step 2) or look
in your telephone directory Yellow Pages under:
APPLIANCES-
HO"SEHOLD
-
ELECTRlCAL
APPLIANCES
-
MAJOR
- SERWCE
L REPAIR
MAJOR
- REPAlRlNG
a PARTS
OR
WASHING
MACHINES.
DRYERS
(L IRONERS-SERWClNG
WH,RLPOOL
HPPLI4NCES
AUTHORllED
WHIRLPOOL
SERVlCE
'iERLv('E
C"MPA.V,~S
XY2 SERWE
co
123 MAPLE
999 9999
4. If you have a problem'...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our con-
sultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
5. If you need FSP' replacement
parts:..
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications
used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
15
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