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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling
for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher
will not run, or stops
during
a cycle:
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Is the door tightly closed and securely latched?
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Has the cycle been correctly set?
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Is the water turned on?
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Have you checked your home's main fuses or
circuit breaker box?
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Is the dishwasher wired into a live circuit with the
proper voltage?
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If the motor has stopped because of an overload,
it will automatically
reset itself within a few min-
utes. If the motor does not start, call for service.
If dishwasher
won't fill:
l
Is overflow protector stuck in "up" position?
Overflow protector should move up and down
freely. Press down to release.
If water remains
in the dishwasher:
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Has the cycle completed?
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A small amount of remaining water is normal.
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Is drain air gap clogged?
If detergent
remains
in the covered
detergent
cup:
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Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
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Is the dishwasher detergent fresh and dry
without lumps?
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Is the cycle completed?
If white
residue
appears
on front of
access
panel:
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Is more detergent being used than needed? See
page 9 for recommended
amounts of detergent.
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Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and eliminate
build-up.
2. If you need assistance?..
Call Whirlpool
COOL-LINE@ service
assist-
ance telephone
number.
Dial free from any-
where
in the U.S.:
l-800-253-1301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain satis-
factory operation from your appliance or, if service
is necessary, recommend a qualified service com-
pany in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3.
If you need service*...
Whirlpool has a nationwide
Ti%-fl
01~"
2
network of authorized
WhirlpoolSMservice com-
SERVlCE panies. Whirlpool service
technicians are trained to
fulfill the product warranty
and provide after-warranty
service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call our
COOL-LINE@ service assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
APPLIANCES
- tlO"SEHOLD
- ELECTRICAL
APPLIANCES
-
MAJOR-SERVICE
& REPAlR MAJOR-REPAIRING&
PARTS
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
4. If you need FSP'~' replacement
parts*...
FSP is a registered trademark of Whirlpool Corpo-
ration for quality parts. Look for this symbol of
quality whenever you need a replacement part for
your Whirlpool appliance. FSP replacement parts
will fit right and work right, because they are made
to the same exacting specifications
used to build
every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
5. If you are not satisfied
with how the
problem
was solved*...
l
Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major appliance
industry.
l
Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
*When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
15
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