Requesting Assistance Or Service - Roper REX3615EW0 Use And Care Manual

Reauestina
Assistance or
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se&ice "-
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Before calling for assistance or service, please check "Troubleshooting" on pages 22-23. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call our toll-free number. Dial toll-free
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from anywhere in the U.S.A.:
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1-800-44-ROPER
l-800-447-8737
and talk with one of our trained
consultants. The consultant can
instruct you in how to obtain satisfactory
operation from your appliance or, if service is
necessary, recommend a qualified service
company in your area.
If you prefer, write to:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
Contact the dealer from whom you pur-
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chased the appliance or the
SERVICE
authorized servicer in your
area. For help finding an
authorized servicer in your
area, call our toll-free tele-
phone number in Step 1.
' When asking for help or service:
Please provide a detailed description of
the problem, your appliance's complete
model and serial numbers and the pur-
chase date. (See page 2.) This informatior
will help us respond properly to your
request.
3. If you need FSP
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your ROPER@ appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
build every new ROPER appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call our toll-free
number in Step 1.
4. If you are not satisfied with
how the problem was
solved . . .
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Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
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Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your
action.
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