Idemia MorphoAccess VP MD Installation Manual

Idemia MorphoAccess VP MD Installation Manual

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MorphoAccess® VP MD
Installation Guide
COPYRIGHT© 2018 IDEMIA
Osny, France
MorphoAccess® VP MD – Installation Guide
December 2018
2019_200000XXXX-V0

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Summary of Contents for Idemia MorphoAccess VP MD

  • Page 1 MorphoAccess® VP MD Installation Guide COPYRIGHT© 2018 IDEMIA Osny, France MorphoAccess® VP MD – Installation Guide December 2018 2019_200000XXXX-V0...
  • Page 2: Warning

    Information in this document is subject to change without notice and do not represent a commitment on the part of IDEMIA. This document contains information of a proprietary nature to IDEMIA and is submitted in confidence for a specific purpose. The recipient assumes custody and control and...
  • Page 3: Revision History

    MorphoAccess® VP MD – Installation Guide Revision History Revision History The table below contains the history of changes made to the present document. Version Date Reference Description April 2019 2019_000000XXXX-V0 Document creation 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 4: Table Of Contents

    External Power supply ......................37 POE (Power Over Ethernet) ....................37 Output Relay ........................... 38 Nominal characteristics of relay ..................38 Example of connection for electrical door locks ..............38 Tamper Switch ......................... 39 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 5 Section 7 : Recommendations ....................60 Global warning ........................61 General precautions ......................61 Areas containing combustibles .................... 61 Specific precautions for terminals equipped with a contactless smartcard reader .... 61 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 6 Technical Support and Hotline ....................74 North America ........................74 South America ........................74 South Africa ......................... 74 India: ............................ 74 Europe and rest of the world: ....................74 Web site ..........................74 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 7 MorphoAccess® VP MD – Installation Guide Table of Content Annex 1 : Finger Placement Recommendations ..............63 Annex 2 : Bibliography ......................69 Annex 3 : Support ........................72 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 8 Figure 26: Wi-Fi™ dongle installation ..................50 Figure 27: Most useful areas for biometric data ................. 65 Figure 28: Recommended finger positions .................. 66 Figure 29: Incorrect finger positions ................... 67 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 9: Section 1 : Introduction

    MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Section 1 : Introduction 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 10: Morphoaccess® Vp Md Terminals

    Security, Accuracy and Performance of their equipments! To ensure the most effective use of your MorphoAccess® VP MD terminal, we recommend that you read this Installation Guide completely and attentively. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 11: Scope Of The Document

       MorphoAccess VP MD MPH-AC005A (*) The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports associated to the product The Regulatory Model Number and other product identification informations can be found on...
  • Page 12: Safety Instructions

    And the terminal block Power Ground must be connected with the earthing system of the other building. Note that all connections of the MorphoAccess® VP MD terminal described hereafter are of SELV (Safety Electrical Low Voltage) type. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 13: Wiring Recommendations

    MorphoAccess® VP MD – Installation Guide Section 1 :Introduction Wiring Recommendations IDEMIA recommends using a gauge AWG20 for 12VDC power supply (when the terminal is not powered using POE feature). The voltage must be measured on the product block connector and must be equal to...
  • Page 14: Regulatory, Safety And Environmental Notices

    Products with wireless features (EMF) This product meets the provisions of the EU's Council recommendation 1999/519/EC on the limitation of the exposure of the general public to electromagnetic fields (0 Hz to 300 GHz). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 15: Usa (Fcc) Regulatory Notices

    Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Responsible Party: IDEMIA Identity & Security France 2, place Samuel de Champlain 92400 Courbevoie – France NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 16: Canada (Ic) Regulatory Notices

    équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante. Note : UL LLC has not verified this product for compliance in respect to Canadian standards. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 17: Others Recommendations

    (the access control remains functional) outside the light signal. To avoid the light signal, Idemia recommends the use of an EMI filter on the power lines and recommends, as far as possible, to install the MorphoAccess®...
  • Page 18: Recommendations For Terminal Implementation

    IDEMIA recommends following these steps for a successful installation:  Plan the installation - Choose the type of hardware required, decide if a network is required, and decide on the location and number of required terminals.
  • Page 19: Figure 1: Implementation Recommandations

    MorphoAccess® VP MD – Installation Guide Section 1 :Introduction To secure properly an access, IDEMIA recommends installing the MorphoAccess® VP MD terminal as a part of the typical Access Control environment, as the one described in the figure below. NON SECURED...
  • Page 20 The Controller is the one which sends the command to activate the strike if access is granted (i.e. if the individual's User ID is listed in the Controller authorized user List). Connection between these two elements is done through a dry contact. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 21: Section 2 : General Description

    MorphoAccess® VP MD – Installation Guide Section 2 :General Description Section 2 : General Description 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 22: Box Opening

    Do not forget to withdraw the sachet of screws, bolts and connectors from the white protection casing. Figure 2: Box Opening 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 23: Components Of The Initial Package

    4. Four (4) M3X10 Screws (for terminal fixing to the wall plate) – T10 Torx and 4mm flat print 5. Four (4) K25x8 Screws (Bottom cover fixing) – T8 Torx Print 6. One (1) Connection cable 7. One (1) Wall frame 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 24: Terminal's Front View Description

    4. Multimodal biometric sensor (optical) 5. Bottom cover 6. Anti-tamper switches 7. USB port (for configuration and settings with a USB mass storage key, or for installation of a Wi-Fi™ USB dongle) 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 25: Terminal's Rear View Description

    Terminal's rear view description Figure 5: MorphoAccess® VP MD terminal rear view 1. Mounting holes (4) 2. Anti-pulling switches (2) 3. RJ45 (Ethernet and Power Over Ethernet) 4. Terminal blocks 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 26: Morphoaccess® Vp Md Technical Characteristics

    RFID cards (depending MIFARE® 1k, 4k on product version) MIFARE® PLUS S (SL1, SL3) 2k, 4k DESFire® 2k, 4k, 8k Serial port The serial port supports WIEGAND, DATACLOCK (ISO2) and RS485 protocols 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 27 Avoid direct exposure to sunlight or to UV lights. Certifications CE, IEC 60950-1, FCC Part 15, RSS210 - Issue 8 : 2010, RSS-102 - Issue 5 : 2015, RSS-Gen – Issue : 2014, RoHS, WEEE 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 28: Section 3 : Installation Procedure

    MorphoAccess® VP MD – Installation Guide Section 3 :Installation Procedure Section 3 : Installation Procedure 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 29: Before Proceeding To The Installation

    For an optimal use the terminal must be installed in an area where the lighting conditions are controlled. Avoid direct exposure of the sensor to the sun light and to the ultraviolet rays (UV). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 30: Installation

     One (1) wall plate.  Four (4) M3x25 screws.  One (1) bottom cover.  Four (4) K2.5x8 screws.  Two (2) Block connectors.  One (1) top cover. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 31: Step By Step Procedure

    (see Electrical Interface) Drill in the wall 2 holes with a diameter adapted to screws and fit them with the raw plugs (see Figure 7: Drilling template and Figure 8: Wall plate fixing). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 32: Figure 7: Drilling Template

    Ethernet cable and plug, and also for the Wi-Fi dongle (if applicable). Place the wall plate against the wall, opposite the four holes pierced in the wall (see Figure 8: Wall plate fixing). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 33: Figure 8: Wall Plate Fixing

    Plug Ethernet cable (if present) into the RJ45 connector (see Figure 5: MorphoAccess® VP MD terminal rear view). Terminal body mounting Fix Terminal’s body with four (4) M3x8 screws (see Figure 9: Terminal’s Body fixation) Figure 9: Terminal’s Body fixation 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 34: Figure 10: Assembling Top And Bottom Covers

    Power has to be set up just after closing it. If product has to be stored for a long time (more than 48 hours), don’t forget to restore its configuration before use. Figure 10: Assembling top and bottom covers 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 35: Section 4 : Electrical Interface

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 4 : Electrical Interface 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 36: Wiring Overview

    2 Black Power GND 3 Light Blue SWITCH_PIN1 4 Pink SWITCH_PIN2 5 Yellow / White RELAY_NO 6 Grey / White RELAY_COM 7 Orange / White RELAY_NC Figure 11: Cabling layout 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 37: Power Supply

    POE (Power Over Ethernet) MorphoAccess® VP MD terminal's power supply can also be provided by the Ethernet using RJ45 connection (Power Over Ethernet mode - IEEE802.3af or IEEE802.3at type 1 compliant). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 38: Output Relay

    Protection Electric diode door lock Relay Button on other MorphoAccess® Pin 1 side of the door VP MD Terminal Relay Pin 2 Figure 14: Example of electric door strike connection 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 39: Tamper Switch

    This MorphoAccess® VP MD terminal is part of security system; it is customer’s responsibility to connect the tamper switch (contact) to physical access controller, in order to detect unauthorized access to the connector blocks. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 40: Wiegand Port Wiring

    If pull-up’s to 12V have been added on D0_IN and D1_IN inputs on a previous installation with a MorphoAccess® 500 Series terminal, these resistors must be removed to avoid any damage to the MorphoAccess® VP MD terminal. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 41: Wiegand Output Wiring

    22 Blue / Red WIEG_OUT_LED2 In (Output type required: Open drain or 5V+/-5%) The use of LED IN 1 and LED IN 2 wires is described in the paragraphs below. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 42: The Controller Supports Neither Led1 Nor Led2 Signals

    The MorphoAccess® terminal also considers that the answer of the controller is "access denied" in case of time-out while expecting for a closure between LED1 and GND wires, or between LED2 and GND wires. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 43: Data Clock Input

    Figure 19: Wiegand port wiring – Data Clock Black / Red Digital ground Ground for Wiegand Green D0_OUT Data ( 5V TTL ) White D1_OUT Clock ( 5V TTL ) 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 44: Rs-485 Port Wiring

    Depending on the RS485 network, an impedance adaptation may be required. For farthest terminal, a 120-Ohms resistor termination may be added outside the terminal between Tx+ and Tx-. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 45: Gpio Wiring

    Digital Output (5V – 5mA max) Yellow / Red Digital Output 1 Digital Output (5V – 5mA max) Yellow / Black Digital Output 2 Digital Output (5V – 5mA max) 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 46: Single Door Access Control (Sdac) Implementation

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Single Door Access Control (SDAC) implementation Figure 22: SDAC wiring If door contact is not used, GPI1 and GPO1 shall be connected together 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 47: Ethernet Connection

    Host system/PC or not. To access terminal which is having default network parameter, the administrator may need to modify the network parameters of the Host Please refer to following example to connect terminal which is having default network parameter. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 48: Recommendations For Rj45 Wiring

    White Pink Orange Yellow Blue Purple Brown Figure 24: RJ45 wiring RJ45 plug pinout is compliant with 10/100 base T, IEEE802.3 Specification. Product is compliant also with MDI or MDI-X. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 49: External Usb Connection

    (which can be found in Morpho catalogue with ref 29XXXXXX). Please report to MorphoAccess® VP MD Administration Guide for more information. USB connection is limited to USB mass storage key connection (power consumption shall not exceed 200mA) 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 50: Wi-Fi™ Dongle Installation

    (the POE doesn’t provides enough power for both the terminal and the Wi-Fi™ dongle) Only Wi-Fi™ dongle delivered by IDEMIA (kit reference 293686787) may be installed with the terminal for WLAN (Wireless Local Area Network) operation. Cable has to be plugged on the upward USB connector of the rear panel, as on the...
  • Page 51: Section 5 : User Interface

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 5 : User Interface 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 52: Modes For Controlling Access Rights

    The data can be on a card presented to the terminal or in a database and ID is provided by the user. Access is authorized if the terminal finds a correspondence. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 53: Multi-Factor Mode

    On polling out the ID, the corresponding template (if exists) is fetched from the external database and is authenticated against user’s biometric on the terminal. Once the template request is posted to the external database, the 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 54 External database mode can be activated through Webserver > Complete Configuration, by setting “ucc.enable_external_database” parameter to 1. You can refer to the MorphoAccess® VP MD Host System Interface Specification document to know how to set this parameter. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 55: Configuring The Terminal

    Ethernet interface (remote management) • through a Wi-Fi™ connection (license and dongle required) Configuration procedures are described inside the MorphoAccess® SIGMA Series Administration Guide as follows: • Section 4: Terminal Configuration And Administration 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 56: These Anti-Tamper / Anti-Pulling Switches

    Please refer to “Wiring overview” and to “Tamper Switch” sections.  Generate an audible alarm signal with the buzzer and a visual alarm signal with the status LED. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 57: Section 6 : Accessories, Software Licenses And Pc Applications

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 6 : Accessories, Software Licenses and PC Applications 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 58: Compatible Accessories, Licenses And Software

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Compatible Accessories, Licenses and Software The following items can be ordered directly to IDEMIA or to an official distributor, so as to enjoy all the features of your MorphoAccess® VP MD terminal: ...
  • Page 59: Compatible Pc Applications

    MorphoAccess® VP MD terminals are fully compatible with:  MorphoManager (version 13.1.9 or higher),  Morpho Integrator’s Kit (MIK) software development kit (version 6 or later),  MorphoBioToolBox (version 4.1.2 or later). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 60: Section 7 : Recommendations

    MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Section 7 : Recommendations 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 61: Global Warning

    Date / Time synchronization The terminal clock has a +/-10 ppm typical time deviation at +25°C (roughly around +/- 6 sec per 48 hours). At lower and higher temperature (but within normal operating 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE...
  • Page 62: Cleaning Precautions

    Cleaning precautions The use of a dry cloth is recommended to clean the terminal, especially the biometric sensor. Acid liquids, alcohol or abrasive materials are prohibited. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 63 MorphoAccess® VP MD – Installation Guide Annex 1 : Finger Placement Recommendations Annex 1 : Finger Placement Recommendations 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 64: Main Principles

    Do not slide nor roll the finger across the sensor  Do not move the finger during acquisition  Wait for the extinction of sensor backlight before removing the finger 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 65: Most Useful Areas For Biometric Data

     the second phalanx is positioned inside the section dedicated to capturing the finger vein network. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 66: Position Of Finger

     Let rest the palm of the hand on the shell of the terminal.  Keep the finger straight. Figure 28: Recommended finger positions To guarantee good acquisition quality, please leave the finger on the biometric sensor until the backlighting switches off. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 67: Bad Finger Position

     Do not tilt the finger: it must be parallel with the sensor’s walls.  Do not roll the finger.  Do not bend the finger upwards.  Do not bend the finger downwards. Figure 29: Incorrect finger positions 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 68: Troubleshooting

     do not press down too hard and do not contract the finger to avoid constricting blood vessels. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 69 MorphoAccess® VP MD – Installation Guide Annex 2 : Bibliography Annex 2 : Bibliography 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 70: How To Get The Latest Versions Of Documents

    The last version of the documents can be downloaded from our web site at the address below: www.biometric-terminals.com (Login and password required to allow access to the private part). To request a login, please contact your sales representative. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 71: Documents Concerning The Morphoaccess® Terminal

    Documents concerning the MorphoAccess® terminal Bibliography MorphoAccess® 5G Series Bibliography, Ref. 2016_2000022505 - MorphoAccess® 5G Series Bibliography This document gives document’s references for MorphoAccess® 5G Series terminals. This document is in English. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 72 MorphoAccess® VP MD – Installation Guide Annex 3 : Support Annex 3 : Support 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 73: Troubleshooting

    The terminal returns erratic responses to Ping commands Check the subnet mask. Ask the network administrator for the correct value. Check that each device connected to the network has a different IP address. 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED...
  • Page 74: Technical Support And Hotline

    MorphoAccess® VP MD Documents” in the subject line  Other countries : please visit our web site www.biometric-terminals.com (To get your log in and password please contact your sales representative). 2019_200000XXXX-V0 IDEMIA D OCUMENT EPRODUCTION AND ISCLOSURE ROHIBITED December 2018...
  • Page 75 COPYRIGHT© 2018 IDEMIA Head office: IDEMIA 2, place Samuel de Champlain 92400 Courbevoie – France www.idemia.com...

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