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TROUBLESHOOTING
WebShare Error Messages
This section describes possible WebShare error messages and how to correct them. The figure below shows an example of
an error message.
E1000 – WebShare Proxy Router Not Connected
Description: The WireSpeed Pro Proxy Router (ADSL Modem) has not achieved synchronization. The router
may take several minutes to achieve synchronization.
Remedy: Check the DSL cables and connections. If all connections are correct and the problem persists, contact
your service provider.
E1001 – Network Circuit Not Available
Description: The ATM virtual circuit has not been established within the ADSL Router.
Remedy: Contact your ISP.
E1002 – PPP Remote Access Server (RAS) Not Available
Description: There is no response from the RAS while attempting to activate a PPP
Remedy: Contact your ISP.
E1003 – Invalid Login
Description: An invalid User ID and/or password was used.
Remedy: Verify that the User ID is a valid account, then retry the password. Contact your ISP if this problem
persists.
E1005 – IP Remote Router Not Available
Description: The remote router is not responding.
Remedy: Contact your ISP.
E1008 – Configuration Information Corrupt
Description: The PPP account or Advanced Configuration information is corrupt.
Remedy: Delete the PPP accounts and re-enter the account information and the Advanced Configuration
information.
030-300153A
Figure 46. Example of Error Message
48
ADSL WireSpeed Pro 36R570 Proxy Router
account.
User Guide
Troubleshooting
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