Suzohapp Bill to Bill 300XE Serviceability Manual
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Suzohapp Bill to Bill 300XE Serviceability Manual

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Serviceability Manual
The information contained here-in is the property of Suzo-Happ Group and is not to be disclosed or used
without the prior written permission of Suzo-Happ Group. This copyright extends to all the media in which
this information may be preserved including electronic, printout or visual display.
Under no circumstances any part of this publication may be copied, transmitted, transcribed or distributed
in any form or by any means, or stored in a database or retrieval system, or translated into any language
(natural or computer) without the prior written permission of Suzo-Happ Group.
Suzo-Happ Group reserves the right to change the product specifications at any time. Also, Suzo-Happ
Group disclaims any liability for any direct or indirect losses arising out of use or reliance on this
information. This information is for guidance only.
Rev. 2.4
- 1 -
© 2014 Suzo-Happ Group

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Summary of Contents for Suzohapp Bill to Bill 300XE

  • Page 1 Serviceability Manual The information contained here-in is the property of Suzo-Happ Group and is not to be disclosed or used without the prior written permission of Suzo-Happ Group. This copyright extends to all the media in which this information may be preserved including electronic, printout or visual display. Under no circumstances any part of this publication may be copied, transmitted, transcribed or distributed in any form or by any means, or stored in a database or retrieval system, or translated into any language (natural or computer) without the prior written permission of Suzo-Happ Group.
  • Page 2 Bill-to-Bill™ 300XE Disclaimer Unplug power from unit before performing any of the procedures described in this manual (with the exception of using the validator head cleaning card) Ensure all work is performed with an anti-static grounding hand strap to ensure no damage is done to the electronic components inside Do not scratch any of the lenses in the unit Do not apply excessive force when cleaning the lenses...

  • Page 3: Table Of Contents

    Bill-to-Bill™ 300XE Table of Contents: 1. SCOPE 2. INTRODUCTION 3. DEFINITIONS 3.1. Definitions of Dust and Debris 4. LEVEL 1 MAINTENANCE 4.1. Bill Validator (MFLV-9013, MFLV-2110) 4.1.1. Upper Compartment 4.1.2. Lower Compartment 4.1.3. Bezel Maintenance 4.2. Chassis (BBC-0110) 4.3. Recycling Cassettes (BBR-011X) 4.4.
  • Page 4 Bill-to-Bill™ 300XE 6.2. Chassis (BBC-0110) 6.3. Path Switch (BBS-0110) 6.4. Recycling Cassettes (BBR-011X) 6.5. Dispenser (BBD-XXXX) 6.6. Cashbox (FLSCXXXXX) 6.7. Box Control Unit 6.8. B2B Power Interface (BBP-571X) 6.9. Final Money Test 7. MAINTENANCE CHART 8. SPARE PARTS LIST 9. CONTACT INFORMATION 9.1.

  • Page 5: Scope

    Bill-to-Bill™ 300XE 1. Scope This document strictly pertains to the service and maintenance of the Bill-to-Bill™ 300XE (MBB-5XXX) units. If in doubt whether this manual is applicable to your device, or any steps require clarification, please contact a certified technician before beginning the service process. Any hardware qualification involves the same three criteria.

  • Page 6: Introduction

    Bill-to-Bill™ 300XE 2. Introduction The Bill-to-Bill™ 300XE unit is a high-tech device that relies on its many sensors and mechanical components in order to excel in its field of fare collection and bill exchange. It is designed to withstand a multitude of environments ranging from northern to tropical and desert climates. It can operate in a wide range of humidity levels and dusty air conditions.

  • Page 7: Definitions

    Bill-to-Bill™ 300XE 3. Definitions 3.1. Definitions of Dust and Debris Mild – Mild dust is being held loosely on the surface and can be removed simply by using either a can of compressed air or by cleaning it lightly using a lint-free microfiber cloth Moderate –...

  • Page 8: Level 1 Maintenance

    Bill-to-Bill™ 300XE 4. Level 1 Maintenance This is the most basic level and it is designed to remove mild dust and debris along the various bill paths in the Bill-to-Bill™ unit. It includes light cleaning of the sensors and rollers inside the bill validator, chassis, recycling cassettes and dispenser.

  • Page 9: Bill Validator (Mflv-9013, Mflv-2110)

    Bill-to-Bill™ 300XE 4.1. Bill Validator (MFLV-9013, MFLV-2110) Two methods exist for cleaning the bill validator. The first is using a special bill validator cleaning card and the second is by manually cleaning the sensors and internal surfaces of the bill validator. Method 1: A set of cleaning cards may be used to perform level 1 cleaning without the need of dismantling the unit.
  • Page 10 Bill-to-Bill™ 300XE When trying to open the upper compartment, the motion is being restricted by a latch on the right side of the validator head (in a position where the front is facing the operator). The latch should be pressed inwards to allow the upper compartment to open up fully for easy access to the sensors. Rev.

  • Page 11: Upper Compartment

    Bill-to-Bill™ 300XE Upper Compartment 4.1.1. The upper compartment consists of a set of 3 o-ring rollers (bottom), bill aligning mechanism (bottom), 3 plastic rollers (top) and 4 sets of sensors (2 on the bottom and 2 on top). First, clean all the sensors (light guides) using a cotton-swab. Using the can of compressed air, spray all rollers, aligning mechanism and other areas where dust has noticeably accumulated.

  • Page 12: Bezel Maintenance

    Bill-to-Bill™ 300XE Bezel Maintenance 4.1.3. Both the bill validating head and the dispenser bezels attached to the door should be now inspected for any damage caused by a vandalism attempt. If any such excessive damage is found (such as dent or scratches in the bill entrance or perimeter areas) please contact our technical support department.
  • Page 13 Bill-to-Bill™ 300XE Spray the can of compressed air in all the cavities on the two bezels and ensure the dust is sprayed outwards away from the unit as shown below: Validating Head Bezel: Dispenser Bezel: Rev. 2.4 - 13 - ©...

  • Page 14: Chassis (Bbc-0110)

    Bill-to-Bill™ 300XE 4.2. Chassis (BBC-0110) First, remove the chassis out of the Bill-to-Bill™ unit by pressing the two blue buttons inwards and pulling the handlebar out. Next, remove the recycling cassettes and dispenser by pressing the release button of each module and pull it away from the chassis.
  • Page 15 Bill-to-Bill™ 300XE Open the chassis to reveal the bill path by pressing down the two latch buttons at the top face Rev. 2.4 - 15 - © 2014 Suzo-Happ Group...
  • Page 16 Bill-to-Bill™ 300XE Each half of the chassis consists of 6 sets of bill position sensors distributed along the bill path. The sensors on one half can be distinguished by their clear rectangular appearance, and the sensors on the other half are clear circular lenses embedded in the body. These 12 sets of sensors have to be cleaned using a new cotton swab.

  • Page 17: Recycling Cassettes (Bbr-011X)

    Bill-to-Bill™ 300XE Then, using a can of compressed air, spray the bill path (sensors and rollers) on the two halves of the chassis. Extra care should be taken when cleaning the area under the belts since this area is prone to dust accumulation.
  • Page 18 Bill-to-Bill™ 300XE This reveals two sets of sensors, one at the edge of the cover, and the other at the edge of the recycling cassette. The sensors on the cassettes can be cleaned using a cotton swab without opening the cover. However, do not use the compressed air can in this case. Rev.

  • Page 19: Path Switch (Bbs-0110)

    Bill-to-Bill™ 300XE 4.4. Path Switch (BBS-0110) While the chassis is in the “open” position, remove the path switch from the chassis by disconnecting the two bearings holding it in place and turning them until the bearing snap piece is pointing away from the chassis.
  • Page 20 Bill-to-Bill™ 300XE After the switch has been removed, using a can of compressed air, spray each slit thoroughly. Also spray all other surfaces including the gears end and the stepping end (index disk) of the switch. This will prevent the dust from wearing the surface of the teeth on the gears and that of the index disk. Finally, find the location sensor on the index disk and clean it using a new cotton swab.
  • Page 21 Bill-to-Bill™ 300XE In order to ensure it is properly installed, first, insert the switch back into the housing while holding the bearings with the snap pieces pointing upwards (match the gears on the switch to the side with the gears on the chassis). The groove on the bearings should be placed onto the body of the chassis.
  • Page 22 Bill-to-Bill™ 300XE After the switch has been inspected to sit tightly inside the chassis with no gaps, the switch can be secured by rotating the bearing snaps 90 degrees on both sides towards the securing slot. Rev. 2.4 - 22 - ©...

  • Page 23: Dispenser (Bbd-Xxxx)

    Bill-to-Bill™ 300XE 4.5. Dispenser (BBD-XXXX) The dispenser must be thoroughly cleaned since it interfaces with the environment and is susceptible to a substantial amount of dust and debris. There are three sets of sensors in the dispenser that must be taken care of. The first two can be found by carefully opening the top cover. They are located at the bottom floor of the dispenser.
  • Page 24 Bill-to-Bill™ 300XE The head of the cotton swab may be slightly flattened for easier access to the sensor. Top Sensor Bottom Sensor After the three sensors were cleaned, use a can of compressed air to spray around the sensors and spray any loose debris out of the dispenser.
  • Page 25 Bill-to-Bill™ 300XE Rev. 2.4 - 25 - © 2014 Suzo-Happ Group...

  • Page 26: Level 2 Maintenance

    Bill-to-Bill™ 300XE 5. Level 2 maintenance Although a basic level of cleaning has been performed in the Level 1 maintenance, over time, additional effort is required to get tougher dirt off the bill path. As more moderate dust and oils will start accumulating deeper along the bill path and in tighter and harder to reach areas, Level 2 maintenance should be performed.
  • Page 27 Bill-to-Bill™ 300XE Recommended replacement parts for this level Part Number Name Quantity Notes Level 2 cleaning kit OPT-CLEAN-KIT-2 Level 2 Kit (Cleans up to 10 units) 5101157 Bracket Dispenser Cam 5110049-01 Dispenser Housing Cam Chassis Guide Assembly 0200111 Guide Assembly (Optional) Recommended consumable parts for this level Part Number...

  • Page 28: Bill Validator (Mflv-9013, Mflv-2110)

    Bill-to-Bill™ 300XE 5.1. Bill Validator (MFLV-9013, MFLV-2110) After removing the bill validator from the chassis it should be visually inspected to ensure no physical damage is present. If any excessive damage is found such as dents or cracks, it should be reported to a technician for further analysis.
  • Page 29 Bill-to-Bill™ 300XE The rollers however should be cleaned more thoroughly in order to remove the oily residue and debris that is stuck to its surface. Each roller, at its turn, should be held in place by a pair of tweezers and using the Suzo-Happ Group dummy card, all the black and/or green dirt should be removed.

  • Page 30: Chassis (Bbc-0110)

    Bill-to-Bill™ 300XE 5.2. Chassis (BBC-0110) First the chassis should be inspected for any dents, scratches or any other damage that might have occurred due to the mishandling of the unit. If any such excessive damage found, it should be reported to a technician for further analysis. Next, alongside Level 1 maintenance, the following steps should be performed: On the opposite side of the belts, 12 guide wheels are embedded in the bill path and should be cleaned using a pair of tweezers and a dummy card as previously mentioned.
  • Page 31 Bill-to-Bill™ 300XE Some models may have plastic push rivets holding the guide assembly instead of screws as mentioned above. Practice extra care when removing the push rivets as to not damage them. The four belts on the opposite side of the rollers should be cleaned using the LCD cleaner. Once again, do not spray the LCD cleaner directly on the unit.

  • Page 32: Recycling Cassettes (Bbr-011X)

    Bill-to-Bill™ 300XE 5.3. Recycling Cassettes (BBR-011X) After an all round inspection is done to ensure no dents, scratches or cracks are present, the recycling cassettes are first cleaned by following the same steps as in Level 1 maintenance. Next, inside each cassette two white, parallel tapes are found. Using a soft blunt object, or ones finger pad press down each tape in a location where no wheels or drums are present, press it up 1”...
  • Page 33 Bill-to-Bill™ 300XE After removing the sensor array, remove the plastic push rivet securing the PCB and using a cotton swab, clean the two white light sensors and their respective lenses. Turning around the PCB board would reveal two additional sensors which must be cleaned using a cotton swab.

  • Page 34: Path Switch (Bbs-0110)

    Bill-to-Bill™ 300XE 5.4. Path Switch (BBS-0110) Inspect the path switch for damage. Some possible issues may include broken and chipped teeth on the switch. Also ensure that the switch lock works properly by first depressing it and then releasing it. The lock should snap back into its original position..
  • Page 35 Bill-to-Bill™ 300XE After the inspection, the switch can be cleaned using a cleaning card for bank note acceptor. First, open up the cleaning card pouch and ensure it is moist. Insert the card into the first slit and turn the gears on the side of the switch to slide the card halfway into the switch (as seen in the figure below).

  • Page 36: Dispenser (Bbd-0X10)

    Bill-to-Bill™ 300XE 5.5. Dispenser (BBD-0X10) As before, ensure no physical damage is observed on the dispenser and report any excessive damage if found to a certified technician for further analysis. Special care should be taken when examining the cam lock mechanism on the dispenser. In many cases it may be bent or misshapen due to the mishandling of the unit which will compromise its security.
  • Page 37 Bill-to-Bill™ 300XE Next, using the Phillips screwdriver, unscrew the 4 bolts on each side of the dispenser. Remove the cover slowly to ensure no internal components are moved and connectors unplugged inside the dispenser. There are two bearings holding the dispenser cover in place, one on each side. The latch on each bearing should be moved away from the body of the dispenser and turned to point upwards.
  • Page 38 Bill-to-Bill™ 300XE can now be cleaned more thoroughly. More importantly, the belts are cleaned using the LCD cleaner and an anti-static microfiber cloth. The belts can be manually rotated and cleaned all round. Ensure no oily residue is left on the belt after it comes in contact with the operator as this will cause the bill to slip as it is being dispensed (use of gloves is highly recommended) The drum has two light guides embedded in its body, one on each side.
  • Page 39 Bill-to-Bill™ 300XE Finally, using a can of compressed air, clear the inside of the dispenser from any dust, ensure this is done diligently since the dispenser is prone to more dust accumulation than most other modules in the Bill-to-Bill™ 300XE unit. Rev.

  • Page 40: Cashbox (Flscxxxxx)

    Bill-to-Bill™ 300XE 5.6. Cashbox (FLSCXXXXX) At this maintenance level, the cashbox should be removed from the Bill-to-Bill™ 300XE unit by unlocking the cashbox compartment and pulling the handle of the cashbox outwards. First, inspect the box for any dents and other possible damage and contact a technician if serious damage is found.
  • Page 41 Bill-to-Bill™ 300XE Next, inspect the inside of the cashbox for any damaged surfaces. Ensure the plate stacking the bills moves freely and that the pins used by the plate for sliding are not bent or damaged. The stacking plate supported by the springs must be straight. If any damage is found, please contact a technician for further analysis.
  • Page 42 Bill-to-Bill™ 300XE Additionally, inspect the housing of the cashbox. Visually verify that the cable harness does not have damaged wires, the red security switch springs back when it is pressed and none of the other metal parts are bent. Rev. 2.4 - 42 - ©...
  • Page 43 Bill-to-Bill™ 300XE After the mechanical system has been verified, using a can of compressed air, the inside and outside of the cashbox as well as the compartment it is placed in inside in the Bill-to-Bill™ 300XE housing should be thoroughly sprayed. Ensure there is no dust accumulation occurring anywhere on the bottom of the cashbox.

  • Page 44: Box Control Unit

    Bill-to-Bill™ 300XE 5.7. Box Control Unit The box control unit is the module connecting and controlling the Bill-to-Bill™ 300XE housing to the cashbox. It can be removed from the Bill-to-Bill™ 300XE unit by pressing the hatch lever and pulling the module upwards. Rev.
  • Page 45 Bill-to-Bill™ 300XE After the interface has been removed, check to ensure that the main connector does not have too much play about it and none of the teeth on the motor gear are chipped or broken. Turn the module around and verify the main latch is not bent and it springs back to its original position once it is pressed and released.
  • Page 46 Bill-to-Bill™ 300XE Also, ensure that the connector inside the box control unit compartment on the chassis is not damaged and that all the pins are straight to ensure proper communication between the housing and the cashbox. After the inspection has been performed, using a can of compressed air, spray the motor area, the connector and the rest of the surfaces to remove any excess dust.

  • Page 47: Level 3 Maintenance

    Bill-to-Bill™ 300XE 6. Level 3 maintenance This level of preventative maintenance restores the Bill-to-Bill™ 300XE unit from the effects of temperature cycling through the day and thought out the year as well as from extensive wear due to normal operating mode. In this level it is recommended to replace the transport belts, o-rings and rollers within the unit as well as several sensors, security features and motors.
  • Page 48 Bill-to-Bill™ 300XE Recommended replacement parts and tools for this level Part Number Name Quantity Notes Level 3 cleaning kit OPT-CLEAN-KIT-2 Level 3 Kit (Cleans up to 10 units) 8211335 EPDM O-Rings From Upper compartment 8211335 EPDM O-Rings From Lower compartment Rollers assembly in validating head 0200050 Guide Assembly...
  • Page 49 Bill-to-Bill™ 300XE Optional Accessories to be replaced depends upon conditions Part Number Name Quantity Notes 0300052-02 Shutter Motor Dispenser drive and shutter Motors 0100325 Power Interface Chassis Power Interface 8102003 Plastic Push Rivets 8203960 Retaining Ring 2.3 8203920 Retaining Ring 3.2 8201933 M2.5x25 Screw 8201934...

  • Page 50: Bill Validator (Mflv-9013, Mflv-2110)

    Bill-to-Bill™ 300XE 6.1. Bill Validator (MFLV-9013, MFLV-2110) Overtime, the Sense-A-Click™ module has been affected by the ambient temperature fluctuations as well as humidity and possible smoke filled environment. After several years, due to these factors the unit can no longer rely on the signal it receives optically and it require either replacement all lenses and recalibration (this option is available for Suzo-Happ Group ™...
  • Page 51 Bill-to-Bill™ 300XE The o-rings (8211335) as well as the rollers (0200050 and 0200053.01) should be replaced at this stage to ensure proper traction along the bill path. A high level of disassembly is required to accomplish this step. The o-rings outlined below must be replaced. Upper compartment Lower Compartment As the o-rings are being replaced, ensure the aligning mechanism worm gears are not damaged and...
  • Page 52 Bill-to-Bill™ 300XE The sensors on the sensor board must be cleaned to ensure the bill is properly detected once it enters the validating head to maintain a high acceptance rate. Use a cotton swab to clean the sensors. Next, replace the 4 o-rings and 4 rollers in the lower compartment similarly to the way it was done in the upper compartment.

  • Page 53: Chassis (Bbc-0110)

    Bill-to-Bill™ 300XE 6.2. Chassis (BBC-0110) On one side of the chassis all four sets of belts (8215004) are replaced with a new set. On the other, all 12 rollers must be replaced along with the roller panel (0200111) to ensure proper traction and transport of the bill.

  • Page 54: Path Switch (Bbs-0110)

    Bill-to-Bill™ 300XE The spring arm ( 8601001) can also be replaced at this point to ensure a smooth and safe opening and closing of the cassis and to avoid damage to the connectors between the two halves of the chassis. When reinstalling the gas piston, the orientation of the spring is essential and the rod side must be installed downwards away from the switch as seen in the image above.

  • Page 55: Recycling Cassettes (Bbr-011X)

    Bill-to-Bill™ 300XE 6.4. Recycling Cassettes (BBR-011X) After an all round inspection is done to ensure no dents, scratches or cracks are present, the recycling cassettes are first cleaned by following the same steps as in Levels 1 and 2 maintenance. Next, open or unlock the recycling cassette cover (depending on the type of the recycling cassette used different procedure is required).
  • Page 56 Bill-to-Bill™ 300XE Additionally, once the cover is opened two sets of sensors can be seen, one at the edge of the cover, and the other at the edge of the recycling cassette. The two sets of sensors have to be cleaned using a cotton swab and then sprayed with compressed air to remove leftover loose dirt.
  • Page 57 Bill-to-Bill™ 300XE Also, ensure the interface connectors are intact on all recycling cassettes and do not show excessive signs of wear. If any damage is detected, replace the connected along with the connector wire (0500109) by removing the two side covers of the cassette and unclipping the wire. Rev.

  • Page 58: Dispenser (Bbd-Xxxx)

    Bill-to-Bill™ 300XE 6.5. Dispenser (BBD-XXXX) The dispenser maintenance requires a high level of disassembly in order to replace all worn out and fatigued parts. The preventative maintenance would replace all belts (belts on the cover: 8215002, belts on the body: 8215003) in the dispenser as well as a thorough cleaning of all sensors inside. The replacement of the motor controlling the gate and the motor controlling the stacking is also recommended every second level 3 maintenance, or 540,000 bills as it will be discussed below.
  • Page 59 Bill-to-Bill™ 300XE Then lifting up the cover will reveal all sensors and belts. Optional: Turning the dispenser over would reveal the shutter and drive motors. It is recommended to replace these motors during Level 3 maintenance at 540,000 cycles (0300052-02). Rev.

  • Page 60: Cashbox (Flscxxxxx)

    Bill-to-Bill™ 300XE 6.6. Cashbox (FLSCXXXXX) Same steps as in Level 2 maintenance should be performed as well ensuring the cam is properly functioning. 6.7. Box Control Unit Same steps as in Level 2 maintenance should be performed. 6.8. B2B Power Interface (BBP-571X) The power interface is an essential life-line for the Bill-to-Bill™...

  • Page 61: Maintenance Chart

    Bill-to-Bill™ 300XE 7. Maintenance Chart The following table is a guideline for the average periods when each level of maintenance should be performed based on the average number of bills inserted into the unit per day (24h). Due to the wide range of operating conditions the Bill-to-Bill can function under, this chart has been further divided into three subgroups designated as A, B and C.

  • Page 62: Spare Parts List

    Bill-to-Bill™ 300XE Maintenance Chart Level 3 Level 2 Level 1 1 Month 2 Months 3 Months 6 Months 9 Months 12 Months 24 Months 36 Months **BPD: Bills per 24 hours on average ***Based on operating conditions – Ambient Temperature: 18°C ~ 25°C, Humidity: 40% ~ 60% 8.

  • Page 63: Contact Information

    Level 3 maintenance is performed by trained and certified service center technicians. For training and certification please contact technical support as listed above. 9.3. Service Centers To locate your nearest service center, please visit http://www.suzohapp.com/Bill-to-Bill: Rev. 2.4 - 63 - © 2014 Suzo-Happ Group...

  • Page 64: Customer Service

    Bill-to-Bill™ 300XE 9.4. Customer Service US, Canada, Latin America Suzo-Happ Group 587 Hanlan Drive, Woodbridge, ON, L4L 4R8 Phone: +1-800-239-7017 (+1-905-851-4702) http://www.suzohapp.com/Bill-to-Bill bill-to-bill@suzohapp.com Europe Suzo International (NL) BV Antonie van Leeuwenhoekstraat 9 3261 LT Oud-Beijerland The Netherlands T (+31) 186 64 33 33 F (+31) 186 64 33 33 http://www.suzohapp.nl...

  • Page 65: Appendices

    Bill-to-Bill™ 300XE Appendices Sense-A-Click™ Module identification 9.5. Part Number for Sense-a-Click™ Sensor Currency Uncoated Coated Argentina FLS-1704 FLS-1706 Armenia FLS-1704 FLS-1706 Australia FLS-1704 FLS-1706 Azerbaijan FLS-1704 FLS-1706 Barbados FLS-1704 FLS-1706 Brazil FLS-1704 FLS-1706 Bulgaria FLS-1704 FLS-1706 Canada FLS-1801 FLS-1802 Chile FLS-1705 FLS-1707 China...
  • Page 66 Bill-to-Bill™ 300XE Part Number for Sense-a-Click™ Sensor Currency Uncoated Coated New Zealand FLS-1704 FLS-1706 Norway FLS-1705 FLS-1707 Peru FLS-1704 FLS-1706 Poland FLS-1704 FLS-1706 Romania FLS-1705 FLS-1707 Russia FLS-1704 FLS-1706 Singapore FLS-1705 FLS-1707 South Africa FLS-1704 FLS-1706 Sweden FLS-1705 FLS-1707 Switzerland FLS-1704 FLS-1706 Taiwan...

  • Page 67: Bill-To-Bill™ 300Xe Field Report

    Bill-to-Bill™ 300XE Bill-to-Bill™ 300XE Field Report 9.6. Customer Information: Company Name: _____________________________________________________ Contact Person: ______________________________________________________ Phone Number: ______________________________________________________ Preferred Time: Before: After: ____ : ____ AM/PM E-Mail: _____________________________________________________________ Service Center Info (If applicable): ______________________________________ ____________________________________________________________________ Unit Information: Part Number: _______________________ (Example: BBD-0110) Serial Number: _____________________ (Example: 14KA19VH0902) 0 to 6 month: 31 to 48 Months:...
  • Page 68 Bill-to-Bill™ 300XE _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Anny additional comments or feedback: _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ I agree to participate for Internal Customer Satisfaction survey: For Suzo Happ Group™ Use Only Date Received Navision Corrective Action # Date CAR Closed Date Customer Notified Rev.

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