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Before you call for service...
Troubleshooting tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
www.AmericanaAppliances.com
RadiantCooktops
Surface units will not
maintain a rolling boil
or cookingis not
fast enough
Surfaceunitsdo
not workproperly
Possible Causes
What To Do
Improper
cookware
being used.
• Use pans which
are fiat and match
the diameter
of the surface
unit selected.
A fuse in your home may be
• Replace
file filse or reset the circuit breakeL
blown or the circuit breaker
tripped.
Cooktop
controls
• Check
to see the correct
control
is set for the surface
improperly
set.
unit you are using.
Scratches(mayappear
as cracks)oncooktop
glasssurface
Incorrect
deaning
methods
being
used.
Cookware
with
rough
bottoms
being
used
or coarse
particles
(salt or sand)
were
between
the cookware
and
the
surface
of the
cooktop.
Cookware
has
been
slid
across
the
cooktop
surface.
• ScIv_tches are not removable.
Tiny scratches
will become
less visible in time as a result of cleaning.
• To avoid sc_tches,
use the recommended
cleaning
procedures.
Make sure bottoms
of cookware
are clean
before
use, and use cookware
with smooth
bottoms.
Areas of discoloration
Food
spillovers
not
cleaned
• See
the
Cleaning the glass cooktop
section.
on the cooktop
before
next
use.
Hot surface on a model
• This is normal. The surface may appear discolored
with a light-colored
glass
when it is hot. This is tempora_ y and will disappear
cooktop,
as the glass cools.
Plastic
melted
Hot
cooktop
came
into
• See the Glass
surface--potential for permanent damage
to the surface
contact with plastic placed
section in the Cleaning the glass cooktop secdon.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
• Gall a qualified
technician
for replacement.
of the cooktop
on the cooktop.
Frequentcycling
Improper cookware
• Use only fiat cookware to minimize
cycling.
off and on of
being used.
surface units
31
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