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Asus T100 Manual

Device encryption rework sop
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T100 Device encryption rework SOP

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Summary of Contents for Asus T100

  • Page 1 T100 Device encryption rework SOP...
  • Page 2 • If user calls in for this issue (see last page for user scenarior), please guide user get through page 3 to 5 to disable security boot. • Please provide Liveupdate “functional Improvement” to user and guide them run this tool. •...
  • Page 3 Rework SOP • Enter BIOS...
  • Page 4 Rework SOP • disable security boot...
  • Page 5 Rework SOP • Save, exit, and enter into OS...
  • Page 6 Rework SOP • After into OS, you will see 2 different scenarios, If device goes straight into OS -> please go to page 7 and follow the steps If Bitlocker windows shows up (which means encryption finished) -> please go to page 8 and follow the steps...
  • Page 7 Rework SOP • please help back up user’s data (this step could be skipped if 2.4.1 released) • Update user’s device to Sandisk FW 2.4 and “functional Improvement” tool • Repeat page 3 to 5 steps to enable Security boot •...
  • Page 8 Rework SOP • Please guide user Go to following link to get recovery key • device needed • http://windows.microsoft.com/zh-tw/windows-8/bitlocker- recovery-keys-faq • Click option 2...
  • Page 9 Rework SOP • click Bitlocker Recovery Key...
  • Page 10 Rework SOP • Logoin windows ID and verification...
  • Page 11 Rework SOP • Get recovery key...
  • Page 12 Rework SOP • Input recovery key and continue...
  • Page 13 Rework SOP • Unlock and enter OS • And follow steps next pages...
  • Page 14 Rework SOP • please help back up user’s data (this step could be skipped if 2.4.1 released) • Update user’s device to Sandisk FW 2.4 and “functional Improvement” tool • Repeat page 3 to 5 steps to enable Security boot •...
  • Page 15 Rework SOP • If you see situation like attached picture which means the unit is under decryption/encryption process. Please wait until device decryption/encryption finished. • Please wait until process done and you will be able change the config again.
  • Page 16 Rework SOP • Or you could use command “manage-bde.exe –status” to check the decryption status (Administer login is required )
  • Page 17 • If still can not enter OS after disable security boot, please follow the steps: • If encrypted, please ask Bitlocker recovery key from user. Unlock with recovery key and Update FW2.4 and run factory process. • If not encrypted, Update FW2.4 and run factory process •...
  • Page 18 What user will see when this bug happens • Hang at ASUS logo • Hang at repairing • Hang at recovery • Hang at desktop (status bar blinks) • No tile in Metro mode...