Troubleshooting - VTech Amplified Phone User Manual

Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have
difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech
Telecommuncatons Canada Ltd . at 1-800-267-7377 .
Problem
My telephone does not
work at all .
BATTERY LOW s
dsplayed on screen .
36
Suggestion
• Make sure the battery s nstalled and charged correctly (see page 3 and 35) . For optmum
daly performance, return the cordless handset to the telephone base after use .
• Make sure the power adapter s securely plugged nto an outlet not controlled by a wall
swtch .
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack .
• Unplug the unt's electrcal power and remove the battery from the handset . Wat for 15
seconds then plug n the battery and plug n the power . Allow up to one mnute for the
cordless handset and base to synchronze .
• Charge the battery n the cordless handset for at least 16 hours .
• Remove and re-nsert the battery . If that stll does not work, t may be necessary to purchase
a new battery pack .
• Dsconnect the telephone base from the modular jack and plug n a workng telephone . If ths
telephone does not work, the problem s probably n the wrng or the local servce . Call the
local telephone company .
• Place the handset n the telephone base for rechargng .
• Remove and re-nstall the battery and use t normally untl fully dscharged, then recharge
the handset on the telephone base for 16 hours .
• If the above measures do not correct the problem, the battery may need to be replaced .
www.vtechphones.com