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TROUBLESHOOTING
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below . If your particular problem cannot be resolved
using the information in the chart, contact Consumer Cellular customer support
at (800) 686-4460 .
Problem
Possible causes
The network signal is too weak at
your current location, (for example,
in a basement or near a tall building),
because wireless transmissions can
not effectively reach it .
The network is busy at the current
Poor reception
time (for example, during peak
times, there may be too much
network traffic to handle
additional calls) .
You are too far away from a base
station for your service provider .
Poor network link quality on the part
of your service provider .
Echo or noise
Poor local telephone line quality .
Your service provider does not
Unable to select
support these features, or you have
certain features
not applied for services that provide
these features .
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Possible solution
Move to a location where the network
signal can be properly received .
Avoid using the phone at such times,
or try again after waiting a short time .
You can request a service area map
from your service provider .
End the call and dial again . You may be
switched to a better-quality network link
or phone line .
End the call and dial again . You may be
switched to a better-quality network link
or phone line .
Contact your service provider .
Problem
Possible causes
The battery or battery charger is
damaged .
The phone's temperature is below
Battery not
32°F (0°C) or higher than 113°F
charging
(45°C) .
Poor contact between the battery
and charger .
The standby time is related to
your service provider system
configuration . The same phone
used with different service
providers' systems will not
provide exactly the same length
of standby time .
Shortened
The battery is depleted . In high-
standby time
temperature environments, battery
life will be shortened .
If you are not able to connect to the
network, the phone will continue
to send out signals as it attempts
to locate a base station . Doing so
consumes battery power and will
consequently shorten standby time .
Cannot turn your
Battery power has been depleted .
phone on
TROUBLESHOOTING
Possible solution
Call Consumer Cellular customer
support at (800) 686-4460 .
Adjust the battery charging
environment to avoid extreme
temperatures .
Check all connectors to make sure all
connections have been properly made .
If you are located in an area where
signaling is weak, temporarily power
off the phone .
Use a new battery .
Change your location to one where the
network is accessible, or temporarily
turn off your phone .
Recharge the phone's battery .
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