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Compro Technology TN2200 User Manual

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V2-110118
V1-130906

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  • Page 1 V2-110118 V1-130906...
  • Page 2 © 2013 Compro Technology, Inc. All rights reserved. Trademark Compro, and the Compro logo are trademarks of Compro Technology, Inc. C4Home and C4Home logo are registered trademarks of AVSecur Technology, Inc. Microsoft, Windows Vista, Windows and the Windows logo are trademarks of the Microsoft group of companies. SD, SDHC and microSDHC Logos are trademarks of SD-3C, LLC.

  • Page 3: Table Of Contents

    TN2200 Key Features ........
  • Page 4 TN2200 Technical Specifications ........
  • Page 5 Contents List of Compatible PoE Equipment ..........11-1 Examples of Port Forwarding Setup on Routers .
  • Page 6 Compro TN2200 - User’s Manual...

  • Page 7: Chapter 1: Important Notices

    Chapter 1: Important Notices Chapter 1: Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 8: About This Manual

    Compro TN2200 - User’s Manual About this Manual This manual is only intended for the users of Compro TN2200 mini dome network camera . Conventions in this Manual While you are using this manual, pay attention to some symbols and notations that are used to draw atten-...

  • Page 9: Chapter 2: Product Overview

    Providing instructions on installation Installation CD Install IP camera via PC (Manual included) Table 2-1. Package contents Features TN2200 Key Features • Design for indoor and outdoor • 2 megapixel CMOS sensor • 105° ultra-wide angle lens • H.264/MJPEG dual video streaming • Exclusive C4Home cloud app...

  • Page 10: System Requirements

    Compro TN2200 - User’s Manual System Requirements For Viewing PC: • Computer with 2.8GHz Dual-Core processor and 2GB memory or above • Supported Operating Systems: Windows XP SP3, Vista SP1, Windows 7, Windows 8, Mac OS 10.6 (Live view in M-JPEG mode only) • PoE switch or PoE midspan (PoE injector) with IEEE 802.3af Class 3 support...
  • Page 11 Chapter 2: Product Overview Screw holes for wall mount base/ceiling mounting – For installing the wall mount base; for ceiling mounting the camera without the use of wall mount base. microSD card slot – Push the memory card in order to release it. Composite video jack –...
  • Page 12 Compro TN2200 - User’s Manual 2-4 Camera Layout...

  • Page 13: Chapter 3: Installation

    Chapter 3: Installtion Chapter 3: Installation Wall / Ceiling Mount The camera can be mounted on a wall or ceiling with or without the supplied wall mount base installed. The Composite Video Output Reset Button wall mount base is generally used for wall mount applications when the camera’s cable is not run through the mounting surface.

  • Page 14: 3-2 Wall / Ceiling Mount

    Compro TN2200 - User’s Manual 80 mm Cable Hole Figure 3-4. Fasten wall mount base 4. Fasten the camera to the wall mount base on the wall. Make sure you use a supplied rubber O-ring in between the screws and the screw holes (as circled) to avoid moisture entering the casing. Afterwards, Rubber O-ring re-attach the camera’s top cover and secure the screws tightly with the supplied hex key.

  • Page 15: Without Using Wall Mount Base

    Chapter 3: Installtion Without Using Wall Mount Base 1. Use the supplied hex key to remove the top cover. Figure 3-7. Remove top cover 2. Drill 2 mounting holes on the mounting surface. The 2 screw holes should be spaced exactly 80 mm (3.15 inch) apart to correspond to the position of mounting holes on the camera.

  • Page 16: Adjust The Lens

    Compro TN2200 - User’s Manual Rubber O-ring Figure 3-9. Fix camera to the wall Adjust the Lens To adjust the direction of the lens, you need to remove the camera’s top cover first. You can connect the cam- era’s composite video jack to the video input jack of your TV to aid you in lens adjustment.

  • Page 17: Change Sd Memory Card

    Chapter 3: Installtion 90° 40° Figure 3-11. Pan adjustment 2. Tighten the pan adjustment screw and then, if necessary, go on to adjust the tilting position. 3. Loosen the tilt adjustment screw on both sides of the lens holder, as shown in below figure, and then gently tilt the lens holder up or down to adjust the camera’s tilting position.

  • Page 18: Install Camera From C4Home App

    Compro TN2200 - User’s Manual Composite Video Output Reset Button microSD card slot Figure 3-13. SD memory card slot 3. Pull the SD card out and insert a new one into the slot. Finally, re-install the top cover to complete the upgrade.

  • Page 19: Using A Non-Poe Switch

    PoE Switch Wireless Router/Hub Chapter 3: Installtion (802.3af class3) Internet Using a Non-PoE Switch If you are using the camera with a non PoE capable network switch/router, please prepare a PoE injector (mid- span, optional) first in order to power the camera. Then connect your camera in the following way: Internet Wireless Router/Hub...

  • Page 20: Install Camera From Pc

    Compro TN2200 - User’s Manual • Direct input the camera ID (10 digitals under the QR code) and password (default: admin) to add your cam- era. • Click “iWizard” button on add camera page to search the available network camera from your local network and setup.

  • Page 21: Installing Camera Software

    4 seconds before powering on the camera again. Important: Compro PF-100 PoE injector is incompatible with Compro TN2200 net- work camera. See List of Compatible PoE Equipment in the appendix for the important compatibility information about TN2200.

  • Page 22: Running The Iwizard Setup Utility

    Compro TN2200 - User’s Manual Figure 3-17. 16-CH WebVUer 3. ComproView®: A professional PC-based surveillance software that supports up to 32 simultaneously channels and real-time recording, playback, event alerting and more. Figure 3-18. 32-CH ComproView® Running the iWizard Setup Utility Before running Compro software, make sure you have the IP Camera beside you.
  • Page 23 Chapter 3: Installtion 2. The default password is admin. We strongly recommend you enter a new password to protect your system. (Please note down your new pass- word) You can also click [Next] to skip this step and retain default password. Figure 3-20.
  • Page 24 Compro TN2200 - User’s Manual 5. Choose to have the camera obtain IP address automatically (DHCP) or man- ually assign its IP address. Then set the connection port and local power line frequency settings (not available for change when C4Home service is en- abled).
  • Page 25 Chapter 3: Installtion 8. The iWizard starts programming your camera based on your settings. Please wait patiently and do not interrupt the process. Figure 3-26. Programming camera 9. The iWizard performs system diagnosis based on your network settings and alert you for inappropriate settings (marked with a exclamation mark icon).
  • Page 26 Compro TN2200 - User’s Manual 3-14...

  • Page 27: Chapter 4: Accessing The Camera

    Chapter 4: Accessing the Camera Chapter 4: Accessing the Camera Ways of Viewing Live Video There are a number of ways to view the live video feed from your Compro IP camera, which are as follows. 1. Use the C4Home service to access your IP camera. C4Home is a platform for viewing, managing and sharing camera feed over the Internet.

  • Page 28: Instant Monitoring

    Compro TN2200 Network Camera Instant Monitoring From C4Home iPhone/Android App When you enable and register the C4Home service, you can use the C4Home app on your iPhone, Android phone or tablet to manage and watch live video of Compro cloud network cameras.
  • Page 29 Chapter 4: Accessing the Camera Icon Name Description Edit Click here to remove the installed network camera from list. Add Camera Click here to add camera to the list. Here you can setup more details for each camera: Camera • Camera Settings: Setup the camera name and password Setup •...

  • Page 30: From Android Phone/Tablet App

    Compro TN2200 Network Camera Live Monitoring In camera page, you can click the camera on the list to watch live video for monitoring. Network connection quality indicator: In the live video screen, the network connection quality will shows on the upper-left: Green : The response time <...

  • Page 31: Accessing Via Pc Web Browser

    Chapter 4: Accessing the Camera Figure 4-3. Viewing from C4Home Website Caution: The ActiveX components of C4Home website only support 32-bits In- ternet Explorer. If you are using the 64-bits operation system, please use the 32-bits Internet Explorer for viewing network cameras on your PC. Accessing via PC Web Browser User can check the current condition of the monitored area via Internet Explorer which comes with all Win- dows-based computer system.
  • Page 32 (see Troubleshooting chapter). 4. After valid user name and password are entered, Internet Explorer will prompt the installation of camera software from `Compro technology, Inc. ’ 5. Click on the warning message and choose to install the ActiveX.
  • Page 33 Chapter 4: Accessing the Camera Figure 4-7. Live view Note: If your IP camera falls behind a firewall, you will need to enable ports 80 and 554 (default HTTP/RTSP port used by the camera) in your firewall and link them to the internal IP address of the camera. Should you have more than one IP cameras, please increase the value of the above port by 1, e.g.

  • Page 34: Accessing Via M-Jpeg Mode

    Compro TN2200 Network Camera Accessing via M-JPEG Mode As long as your handset comes with a built-in web browser, you can use it to view the live video feed in M-JPEG format (video only). Viewing of M-JPEG video stream is supported on popular smartphones, such as iPhone or Android phone, as well as on a variety of mobile Internet devices such as Laptop, Tablet, PDA, Nettop, MID, etc.

  • Page 35: Accessing Via 3Gpp Mobile Phone

    Chapter 4: Accessing the Camera Accessing via 3GPP Mobile Phone You can access your IP camera via 3GPP-compatible mobile phones provided that the IP camera has a stable Internet connection and the mobile device has a good connection to GPRS or to 3G network. There are sever- al prerequisites that need to be met before using the 3GPP function successfully.
  • Page 36 Compro TN2200 Network Camera 4-10 Accessing via 3GPP Mobile Phone...

  • Page 37: Chapter 5: Live View

    Chapter 5: Live View Chapter 5: Live View Page Layout On the first page, you can see the basic control panel at the top and on the left-hand side, and the live video on the right-hand side. Click on the icon to hide or show the control panels.

  • Page 38: Icons On Live View Page

    Compro TN2200 - User’s Manual Icons on Live View Page Icons seen on the top control panel: Icon Name Description You can switch the private mode on/off to protect your privacy. Private mode switch One of the view size button; the Fit Browser button resizes the live video pane Fit Browser to fit browser window size.

  • Page 39: Enable Digital Zoom

    Chapter 5: Live View Enable Digital Zoom To enable the digital zoom feature: 1. Click on the magnifier icon located on the lower-left corner of real-time video display, and then the digi- tal zoom control window will pop up. 2. Check [Enable Digital Zoom] option and set desired zoom ratio by dragging the adjustment bar. Then set the area to be enlarged by dragging the black square shown on preview window.
  • Page 40 Compro TN2200 - User’s Manual 5-4 Icons on Live View Page...

  • Page 41: Chapter 6: Configuration

    Chapter 6: Configuration Chapter 6: Configuration Main Setup Page The main setup screen consists of all the basic settings options. To access the main setup page, click on the Setup button seen at the top-right location in the live view screen. Then the setup page as shown in the picture below will be displayed.

  • Page 42: Video Settings

    Compro TN2200 - User’s Manual Video Settings Here you can configure the settings for video stream. Figure 6-2. Video Settings page Video Mode • Turbo picture - This mode will provide you with the best video quality, but max. frame rate will be limited to 15.

  • Page 43: Video Preference

    Chapter 6: Configuration Video Preference The video preference bar provides adjustment over the interval between each "I-frame" in the compressed MPEG-4/H.264 video stream (IP55 does not support H.264 compression). In a sequence of images, there are inserted I-frames that can show the complete representation of the picture one sees at a particular moment. Between I-frames are what are called P-frames (which can be decompressed using the data from preceding frames) and B-frames (which utilizes the data from the preceding and following frames for achieving higher compression ratio).

  • Page 44: Backlight Compensation

    Compro TN2200 - User’s Manual Backlight Compensation This lets you turn on or turn off backlight compensation and select the strength of the backlight compensa- tion, which when enabled can make the subject appear clearer in the image when the backlight is too bright or the subject is too dark.

  • Page 45: User Settings

    Chapter 6: Configuration Figure 6-5. Audio settings page User Settings Here you can add, modify or remove viewers/administrators. The viewers are only allowed to view live video and can’t change any of the camera settings. On the flip side, the administrators have the rights to make any changes.

  • Page 46: Ethernet

    Compro TN2200 - User’s Manual Figure 6-8. Network settings Ethernet Choose the IP address configuration. The camera can obtain IP address via DHCP (recommended), use the manually inputted static IP address, or obtain IP address via PPPoE for which you need to provide valid user name and password.

  • Page 47: Advanced

    Chapter 6: Configuration Advanced Adjust the advanced network settings here. DNS server Set the DNS server address to be via DHCP or choose to use user-specified DNS address. NTP Configuration Set the NTP (Network Time Protocol) server address to ensure the clock of the camera system is synchro- nized to show accurate time.

  • Page 48: Rtp

    Compro TN2200 - User’s Manual If you want to broadcast video using RTP (Real-time Transport Protocol), you can set up the port range, video/ audio address and port number here. QoS (Quality of Service) helps prioritize network traffic and reserve necessary bandwidth resource for criti- cal applications.
  • Page 49 Chapter 6: Configuration Platform SMTP Server Port (for SSL) Hotmail smtp.live.com Google Mail smtp.gmail.com Table 6-2. Webmail setting For [Authentication Method], select [Login]. Enter a complete email address into sender/receiver field: xxxx@xxxx.com. Other SSL webmail platforms have not been tested. FTP server Here it provides the settings of the FTP server that can be used to store event snapshots taken by the camera when an event is triggered.
  • Page 50 Compro TN2200 - User’s Manual Figure 6-11. Notify server setup HTTP server If available, enter the address of your NVR's HTTP server. The HTTP URL entered here is meant for the cam- era to use HTTP protocol to send a notification message to your network video recorder's HTTP server when unusual events are detected by the camera.

  • Page 51: Trigger Setup

    Chapter 6: Configuration event trigger or modify an existing one. Then under [Event Actions], check [Send SMS] and choose [Finish]. Note that you must have enough credit at Clickatell in order to send SMS message. Trigger Setup You can create, modify, or delete event triggers and set the trigger mechanism to be by schedule, motion/au- dio detection, or tampering/loitering detection (available types of event trigger depend on camera support).

  • Page 52: Audio Detection

    Compro TN2200 - User’s Manual Sensitivity Level Region Number Figure 6-14. Motion detection setting If you want to delete an existing motion detection region, please select the region number and click [Delete] to delete it. Note: If you want to record video onto SD card whenever motion in the scene is detected, you need to set at least a motion detection region before setting up event-based recording under Recording Setup.

  • Page 53: Recording History

    Chapter 6: Configuration SD Card Status Status verification SD Card Capacity Show available and total space in the card Format Click to format SD card Enable Recording during Check to allow forced recording to SD card when network network failure connection fails Table 6-4.

  • Page 54: Multi-Camera

    Compro TN2200 - User’s Manual camera system with that of your PC, or manually adjust system clock. Multi-Camera Here you can add, modify, or delete additional IP cameras on your camera list, and later switch between cam- era channels listed here on the LiveView screen. When you add a new IP camera, you need to input the re- quired information into the IP address, user name, and password field (port numbers may be required if they have been set differently).

  • Page 55: Chapter 7: Event Viewer

    Chapter 7: Event Viewer Chapter 7: Event Viewer Here it displays the history of past events successfully triggered by motion, or schedule (the available types of event trigger depend on camera support). Click on any type of event trigger to view its history. Figure 7-1.
  • Page 56 Compro TN2200 Network Camera...

  • Page 57: Chapter 8: Maintenance

    Chapter 8: Maintenance Chapter 8: Maintenance Here it provides the current information about your IP camera and the access to history log as well as system maintenance functions. Information Here you can check the firmware version as well as various settings of your IP camera. Here you can check the system log of your network camera.

  • Page 58: Reset All Settings To Default

    Compro TN2200 - User’s Manual browser action during the process as doing so may cause problems to your camera system. Caution! You may only cross-import profile among identical camera models. Reset All Settings to Default This will reset IP camera to its factory default settings, producing the same result as pressing the hardware reset button at the back of camera.

  • Page 59: Chapter 9: Troubleshooting

    Chapter 9: Troubleshooting Chapter 9: Troubleshooting During the course of installation, you might encounter various issues in regard to the usage of either the cam- era or the ComproView® software. The following sections contain some troubleshooting procedures to help you solve the problems. Re-configuring Your Device Anytime you need to re-configure your IP camera, you can simply double-click on the iWizard to launch the iWizard configuration tool.

  • Page 60: Reset To Factory Default Settings

    Compro TN2200 - User’s Manual Reset to Factory Default Settings If you forget your system password or if you feel your IP camera has been acting weird, you can follow the steps below to reset the camera to its default state in which it will be obtaining IP address from the available local DHCP server.
  • Page 61 Chapter 9: Troubleshooting Figure 9-3. ActiveX warning Figure 9-4. ActiveX installation Figure 9-5. ActiveX installation 2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with your Internet Explorer. Please open Internet Explorer and check that you’ve got both the “ComproClientAc- tivex”...
  • Page 62 Compro TN2200 - User’s Manual lows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer. Figure 9-7. Browser security setting If you’ve gone through all of the above steps but are still unable to receive video/audio on the browser, please close all the browser windows and delete the "Compro Embedded"...

  • Page 63: Trouble With Remote Viewing On Browser

    Chapter 9: Troubleshooting Trouble with Remote Viewing on Browser You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to the section below for preliminary troubleshooting. 192.168.0.1 61.220.20.16 Static IP (LAN) IP Camera NAT (Network Internet Address Translation)
  • Page 64 Compro TN2200 - User’s Manual Figure 9-10. Port forwarding setup on router Having taken the above steps, you should be able to log in to the IP camera from a remote location by en- tering the DDNS address or the static IP address in the location field of a web browser (depending on your configuration).

  • Page 65: Ddns Configuration

    Chapter 9: Troubleshooting DDNS Configuration DDNS allows you to tie your IP camera's IP address to a hostname with which you can access your camera over the Internet. If your IP camera obtains IP address via DHCP mode (automatic assignment of IP address), you can enable the DDNS feature under the IP camera's network setting and register for a DDNS (Dynamic DNS) service.

  • Page 66: Symptoms, Causes And Solutions

    Compro TN2200 - User’s Manual Symptoms, Causes and Solutions Listed below are some other frequently asked questions and their answers. Symptom Possible Cause / Solution The camera is not powered on. Make sure the camera has been powered on for over 1 minute.
  • Page 67 Chapter 9: Troubleshooting Symptom Possible Cause / Solution The entered hostname/WAN IP address is incorrect. Make sure you entered the correct hostname (if you use iDDNS) or the WAN(Internet) IP address of your camera in the location field of the web browser. The LAN network is not connected to Internet.
  • Page 68 Compro TN2200 - User’s Manual Symptom Possible Cause / Solution Network connection error. The network connection test verifies if the camera has successfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon ( ) for network connection, it means the camera fails to connect to LAN network.
  • Page 69 Chapter 9: Troubleshooting Symptom Possible Cause / Solution Network bandwidth is insufficient. Without sufficient bandwidth, video quality will deteriorate and image errors like pixela- tion or frame-drop may occur. When you view your camera remotely from the Internet, your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote location.

  • Page 70: Contacting Compro Technical Support

    Compro TN2200 - User’s Manual Symptom Possible Cause / Solution Network is congested. First, check if the network latency is too long. If the network is too congested, this may Video is not real-time happen. Second, check the video buffer setting in the video settings page (setup > vid- eo >...

  • Page 71: Chapter 10: Technical Specifications

    Chapter 10: Technical Specifications Chapter 10: Technical Specifications TN2200 Technical Specifications Sensor 1/3" CMOS 2-Megapixel sensor Lens Fixed iris, F 2.0, f 1.96mm Zoom 10x digital Angle of View 105° CAMERA Min Illumination 1.0 lux Shutter Time 1/5 ~ 1/16000 Sec.
  • Page 72 Compro TN2200 Network Camera Free mobile applications for iPhone and Android • Smart motion detection and push notification • Private mode • Mobile digital zoom control • Air firmware update C4Home App • Dropbox cloud storage for event snapshot Mobile Mon- • SD card playback for event recording itor • Share video to others • Watch 4 channels at the same screen (Android only, not support iOS) MJPEG Mode Viewing of camera image via phone browsers Viewing of camera image via 3G phones...

  • Page 73: Chapter 11: Appendix

    List of Compatible PoE Equipment The following PoE equipment has been tested and found compatible with Compro TN2200 network camera. Compro does not guarantee other PoE devices not listed in the table will work properly with Compro TN2200 network camera.

  • Page 74: Asus Rt-N12 Virtual Server Setup

    Compro TN2200 - User’s Manual ASUS RT-N12 Virtual Server Setup D-Link DIR-655 Virtual Serve Setup 11-2 Examples of Port Forwarding Setup on Routers...

  • Page 75: Tp-Link Wr1043N Virtual Server Setup

    Chapter 11: Appendix TP-LINK wr1043n Virtual Server Setup Examples of Port Forwarding Setup on Routers 11-3...
  • Page 76 Compro TN2200 - User’s Manual w w w . c o m p r o u s a . c o m Compro Technology Headquarters 4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan Tel.

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