Remote Control Troubleshooting; Telephone & Technical Support - Vizio E320VP User Manual

VIZIO E320VP User Manual

Remote Control Troubleshooting

Issue
The remote control will not
work
The remote control will not
adjust TV Volume.
Channel Up and Down
buttons will not work.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, contact our
Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Have your VIZIO model number, serial number, and date of purchase available before you call.
Telephone: (888) 849-4623 (949) 428-2525 Fax: (949) 585-9514
Solution

Point the remote control directly at the remote sensor on your TV.

Remove any obstacles between the remote control and the remote sensor.

Replace dead batteries with new ones.

Check the Advanced Audio menu located in the HDTV Settings App. Audio
control must be set to TV.

In the HDTV Settings App, select Tuner, then Auto Channel Scan. This must
be performed before attempting to change channels.
Email: techsupport@VIZIO.com
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Web: www.VIZIO.com
www.VIZIO.com
44