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Table of Contents
Related Manuals for Bose Earbuds 500
Summary of Contents for Bose Earbuds 500
- Page 1 E A R B U D S 5 0 0...
- Page 2 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4.
- Page 3 I M P ORTA N T SA F ET Y I N STR UCT IO NS • Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc. •...
- Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
- Page 5 The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
- Page 6 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545...
- Page 7 Wi-Fi is a registered trademark of Wi-Fi Alliance®. Bose, Bose Earbuds, and Bose Music are trademarks of Bose Corporation. Bose Corporation Headquarters: 1-877-230-5639 ©2019 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission. E N G...
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Page 8: Table Of Contents
CON TE NTS WHAT’S IN THE BOX Contents ..........................11 BOSE MUSIC APP SETUP Download the Bose Music app .................. 12 Add the earbuds to an existing account ............... 13 SWEAT AND WEATHER RESISTANCE .............. 14 HOW TO WEAR Insert the earbuds......................15 Check the fit ........................ - Page 9 CON TE NTS VOICE ASSISTANT Voice assistant options ....................22 Set up your voice assistant ..................22 Access Amazon Alexa ....................23 Use your voice ......................23 Use touch control ....................24 Access your Google Assistant ................... 25 Use your voice ......................25 Use touch control ....................
- Page 10 CON TE NTS EARBUD AND CHARGING CASE STATUS Earbud status lights ....................... 32 Bluetooth ® connection status ................32 Earbud charge status .................... 32 Charging case status lights ..................33 Charging case charge status ................33 Update and error status ..................33 BLUETOOTH CONNECTIONS Connect using the Bluetooth menu on your mobile device ......
- Page 11 NOTE: Size 2 eartips are attached to the earbuds. For help identifying the eartip sizes, see page 16. NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/EB500 E N G...
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Page 12: Bose Music App Setup
BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet. Using the app, you can configure Amazon Alexa or your Google Assistant, choose your voice prompt language, and manage earbud settings. -
Page 13: Add The Earbuds To An Existing Account
2. In the Bose Music app, from the My Bose screen, tap H. NOTE: To return to the My Bose screen, tap Z in the top-left corner of the screen. 3. Follow the app instructions. -
Page 14: Sweat And Weather Resistance
SWEAT A N D W EAT H E R RE S ISTA NC E The earbuds are rated IPX4 sweat and weather resistant. They aren’t meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. •... -
Page 15: How To Wear
HOW TO W EA R HOW TO WE A R INSERT THE EARBUDS 1. Insert the earbud so the eartip gently rests in your ear canal. NOTE: Each eartip is marked with either an L (left) or an R (right). 2. Slightly rotate the earbud back until the eartip creates a comfortable seal in your ear canal. -
Page 16: Check The Fit
HOW TO WE A R HOW TO WE A R CHECK THE FIT When the eartips are properly inserted and fit correctly, they: • Sit deep enough in your ears to create a seal but still feel comfortable. Background noise should sound muffled. •... -
Page 17: Change The Eartips
HOW TO WE A R ’ Change the eartips 1. Holding the earbud, gently stretch the eartip base and peel it away from the earbud. Eartip base Stretch Peel Separate CAUTION: To prevent tearing, do NOT pull on the top of the eartip. 2. -
Page 18: Power
Standby when you remove both earbuds from your ears for 10 minutes. To wake the earbuds, insert the right earbud in your ear or use the Bose Music app. NOTE: To wake the earbuds when In-Ear Detection (see page 21) is disabled, move both earbuds. -
Page 19: Touch Control
TOUCH CO NT RO L Use touch control by tapping or swiping the touch surface of the earbuds. With touch control, you can play/pause audio, change the volume, perform basic call functions, and access your voice assistant. TOUCH SURFACE AREA The touch surface is located on the outer surface of each earbud. -
Page 20: Phone Calls
Call notifications A voice prompt announces incoming callers and call status. To disable call notifications, use the Bose Music app. You can access this option from the Settings menu. NOTE: Disabling voice prompts disables call notifications. VOICE ASSISTANT You can use touch controls to access Amazon Alexa (see page 24), your Google Assistant (see page 26), or your mobile device voice control (see page 27). -
Page 21: In-Ear Detection
In-ear detection uses sensors to identify when you’re wearing the earbuds. You can automatically play or pause audio and answer phone calls by inserting or removing the right earbud. NOTE: To disable in-ear detection features, use the Bose Music app. You can access the features from the Settings menu. AUTO PLAY/PAUSE When you remove the right earbud, audio pauses on both earbuds. -
Page 22: Voice Assistant
Before you begin, make sure your mobile device is connected to a Wi-Fi® or cellular data network. To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu. NOTE: To access Amazon Alexa or your Google Assistant using touch control only, disable the wake word (seepage 27). -
Page 23: Access Amazon Alexa
VOI CE ASSI STA N T ’ ACCESS AMAZON ALEXA The earbuds are Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices, and more. Using Alexa on your earbuds is as simple as asking. Just ask and Alexa responds instantly. For more information about what Alexa can do, visit: https://www.amazon.com/usealexa NOTES:... -
Page 24: Use Touch Control
VOI CE ASSI STA N T Use touch control Use the touch surface on the right earbud to control Amazon Alexa. THINGS TO TRY WHAT TO DO TOUCH CONTROL Touch and hold the Talk to Alexa right earbud. Double-tap the Disable/enable the wake word right earbud. -
Page 25: Access Your Google Assistant
VOI CE ASSI STA N T ’ ACCESS YOUR GOOGLE ASSISTANT Your earbuds are optimized for the Google Assistant, making your earbuds the perfect companion for getting stuff done on your travels or commute. Continue your conversations while on the go and easily access the best of Google, from Google Play Music to Google Maps. -
Page 26: Use Touch Control
VOI CE ASSI STA N T Use touch control Use the touch surface on the right earbud to control your Google Assistant. THINGS TO TRY WHAT TO DO TOUCH CONTROL Touch and hold the right Talk to your Google Assistant earbud while saying your request. -
Page 27: Disable The Wake Word For Amazon Alexa Or Your Google Assistant
VOI CE ASSI STA N T DISABLE THE WAKE WORD FOR AMAZON ALEXA OR YOUR GOOGLE ASSISTANT To disable the wake word, use the Bose Music app. You can access this option from the Settings menu. NOTES: • After disabling the wake word, you can still access the voice assistant using touch control (see page 22). -
Page 28: Customize Touch Control
NOTE: The Shortcut to disable/enable the wake word is not applicable for mobile device voice control. Set a Shortcut To set a Shortcut, use the Bose Music app. You can access this option from the Settings menu. Use your Shortcut To use your Shortcut, double-tap the left earbud. -
Page 29: Battery
BATT E RY CHARGE THE EARBUDS 1. Align the charging pins on the left earbud with the charging pins on the left side of the charging case. Charging pins Charging pins 2. Place the earbud in the charging case until it magnetically snaps into place. Status light The earbud status light glows according to the charging status (see page 32). -
Page 30: Check The Earbud Battery Level
• If connected to an Apple device, your device displays the battery level on the home screen, Control Center, or notification screen. • You can also check the earbud battery level using the Bose Music app. While charging the earbuds When you place the earbuds into the charging case, the earbud status lights glow (see page 32). -
Page 31: Charge The Charging Case
Press the button on the front of the charging case. When the charging case opens, the five charging case status lights glow according to the battery level (see page 33). TIP: You can also check the charging case battery level using the Bose Music app. E N G... -
Page 32: Earbud And Charging Case Status
Need to charge Slowly pulses white Charging Blinks red and white Error - contact Bose customer service NOTE: While charging, the earbud status lights slowly pulse white. When the earbuds are fully charged, the status lights glow solid white. E N G... -
Page 33: Charging Case Status Lights
Update and error status Shows the update and error status. LIGHT ACTIVITY SYSTEM STATE Updating earbuds (see page 37) NOTE: The charging case status lights blink sequentially, starting with the first light. Charging error - contact Bose customer service E N G... -
Page 34: Bluetooth Connections
CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE NOTE: For the best experience, set up and connect your mobile device using the Bose Music app (see page 12). 1. On the charging case, press and hold the Bluetooth button until you hear “Ready to connect,”... -
Page 35: Disconnect A Mobile Device
B LU E TO OT H CO NN E CT IO NS DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device. TIP: You can also use Bluetooth settings to disconnect your device. Disabling the Bluetooth feature disconnects all other devices. -
Page 36: Care And Maintenance
CA RE A N D M A IN T E N AN CE STORE THE EARBUDS To store the earbuds, place them in the charging case. When the earbuds are stored, the earbud status lights glow (see page 33). CLEAN THE EARBUDS AND CHARGING CASE The earbuds and charging case may require periodic cleaning. -
Page 37: Find Your Lost Earbuds
The earbuds and charging case update automatically when connected to the Bose Music app. Follow the app instructions. TIP: You can also update the earbuds and charging case using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions. -
Page 38: Serial Number Locations
SERIAL NUMBER LOCATIONS The earbud and charging case serial numbers are located: • On the carton outer label. • In the Bose Music app, under Technical Info. • On the earbud nozzles (earbuds only). • On the charging case (charging case only). -
Page 39: Troubleshooting
• Make sure your mobile device supports Bluetooth connections (see page 35). • Download the Bose Music app and run available software updates (see page 12). • Move your mobile device closer to the earbuds (30 ft. or 9 m) and away from any interference or obstructions. - Page 40 TR OUBL ES H O OTI N G PROBLEM WHAT TO DO Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your Bose Music app doesn’t mobile device.
- Page 41 TR OUBL ES H O OTI N G ’ PROBLEM WHAT TO DO Make sure that both eartips fit securely in your ear, and they are not rotated too far back (see page 15). Try a different audio track. Play audio from a different application or music service. Clear any debris or wax buildup from the eartips and earbud nozzles.
- Page 42 If wearing gloves, remove them before tapping the touch control surface. Make sure you have set a Shortcut using the Bose Music app. Can’t access Shortcut If the controls are locked, make sure you are using the correct earbud. To unlock the controls, use the Bose Music app.
- Page 43 TR OUBL ES H O OTI N G PROBLEM WHAT TO DO Make sure Alexa has been set up using the Bose Music app (see page 22). Connect your mobile device to Wi-Fi or enable the cellular data functionality for the Alexa app in your mobile device Settings menu.
- Page 44 ©2019 Bose Corporation 100 The Mountain Road, Framingham, MA 01701-9168 USA AM836279-0010 Rev. 00...
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